"Experiencing Efficiency Across all IT Aspects with ControlUp DEX"

Submitted

5.0
5.0
Overall User Rating

Product(s): ControlUp ONE

Overall Comment:"I have been using ControlUp tool since 2016 (in my previous roles) and it has evolved to one of the strongest tools out there for Virtual and Cloud platforms, especially VDI platforms like Citrix. We have ControlUp DEX in our Cloud and On-Prem environments and it has been efficient and effective in every aspect an IT professional can come across."

Lessons Learned

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What do you like most about the product or service?

The way ControlUp DEX platform shows the data and metrics in an intuitive way is commendable. Even a layman can understand what's going on with a system/environment. It shows you each and every metric in a graphical representation and shows historical data side by side to compare the performance with other days. It literally saves a significant amount of time for an IT professional like myself. I would also like to thank our ControlUp team who have also been incredibly responsive and supportive whenever we've needed assistance and are always ready to help. Thank you for all the support and for creating such an awesome tool. :)

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What do you dislike most about the product or service?

There is nothing to dislike about this tool :)

Evaluation & Contracting

5.0
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Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Drive innovation
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What were the key factors that drove your decision?

  • Strong consulting partnership
  • Breadth of services
  • Financial/organizational viability
  • Product roadmap and future vision
  • Strong user community
  • Pre-existing relationships
  • Product functionality and performance
  • Overall cost
  • Strong customer focus
  • Strong services expertise
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Which other vendors did you consider in your evaluation?

  • ServiceNow
  • eG Innovations

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

Hybrid Cloud and On-premises
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In which country(s) did your deployment take place?

United States|Netherlands|India|Poland