From day one, the sales team was very hands on in getting me everything I needed to make the decision between Abacum and other FP&A tools. After that, my implementation team took over and was a great partner to co-build my instance with. They were very involved, detail oriented, and did a good job of helping get everything set up while giving me the freedom to do it how I wanted it. Abacum integrations are fairly easy as well; it took us very little time to set up NetSuite, though our ADP instance didn't end up working because we use certain fields in ADP that Abacum doesn't bring over in their native integration. Overall though, I had a positive experience with Abacum and think the product itself is much better than other FP&A tools I've used in the past. I'm also excited to dive into it more as we build it out more in 2026. I can't wait to see how the AI capabilities will help me with budgeting and forecasting, especially with our multi-site rollup structure.

Tough implementation and immediate aftermath. Abacum support and academy require a higher level of base knowledge than we had. We should have used a 3rd party to do the implementation rather than trying and struggling to do it ourselves.