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  3. ControlUp ONE
Logo of ControlUp ONE

ControlUp ONE

byControlUp
in
4.7
2025
Market Presence: Digital Employee Experience Management Tools, Digital Experience Monitoring

Overview

Product Information on ControlUp ONE

Updated 13th October 2025

What is ControlUp ONE?

ControlUp ONE is a software designed for monitoring, managing, and optimizing digital employee experiences across virtual desktop infrastructure, physical endpoints, and cloud environments. The software provides real-time visibility into performance metrics, user sessions, and application processes to help IT teams quickly identify and resolve issues. ControlUp ONE offers tools for proactive troubleshooting, automation of remediation tasks, and comprehensive reporting to support decision-making. The software addresses business challenges related to end-user productivity, system uptime, and overall IT efficiency by enabling centralized management and reducing the complexity of maintaining distributed IT environments.

ControlUp ONE Pricing

ControlUp ONE software uses a subscription-based pricing model where fees are determined by the number of monitored devices or users. The software offers multiple tiers that provide varying levels of monitoring, support, and feature access. Pricing generally scales with usage volume and feature requirements, and options for annual or multi-year commitments may be available. Free trial periods are sometimes provided.

Overall experience with ControlUp ONE

Engineer
1B - 3B USD, Healthcare and Biotech
FAVORABLE

“Good choice if you are looking for a modern tool.”

5.0
Feb 11, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Associate
1B - 3B USD, Finance (non-banking)
CRITICAL

“Mixed Feedback on Controlup with Complicated Remote Control and Agent Limitations”

3.0
Feb 5, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Digital Employee Experience Management Tools

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 7th December 2023

ControlUp is an IT firm that provides solutions for IT organizations grappling with the complexity of troubleshooting work environments laden with support tickets and limited budgets. The company facilitates swift issue resolution, ticket prevention and expenditure minimization. ControlUp offers a practical approach to tackling troubleshooting challenges through data rich in context and precise reporting. The firm assists in the proactive identification of obstacles and automates resolutions before the necessity of ticket submission arises. Moreover, ControlUp merges numerous tools into a singular, user-friendly web application.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2012
Head office location
San Francisco, United States
Number of employees
201 - 500
Annual Revenue
50M-250M USD
Website
https://www.controlup.com/

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Peer Discussions

ControlUp ONE Reviews and Ratings

4.7

(330 Ratings)

Rating Distribution

5 Star
73%
4 Star
25%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Engineer
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Good choice if you are looking for a modern tool.

    5.0
    Feb 11, 2026
    It is difficult to find a vendor that is small enough to be responsive to customers yet large enough to deliver a full-featured stable product. We have used ControlUp since it was a smaller VDI-focused niche tool and though the company has grown significantly they have managed to retain that "small-vendor" responsiveness that makes all the difference when working with a partner to keep systems up and running.
  • Engineer
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Good choice if you are looking for a modern tool.

    5.0
    Feb 11, 2026
    It is difficult to find a vendor that is small enough to be responsive to customers yet large enough to deliver a full-featured stable product. We have used ControlUp since it was a smaller VDI-focused niche tool and though the company has grown significantly they have managed to retain that "small-vendor" responsiveness that makes all the difference when working with a partner to keep systems up and running.
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Recommended Gartner Insights

  • Critical Capabilities for Digital Employee Experience Management Tools
  • Magic Quadrant for Digital Employee Experience Management Tools
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User Sentiment About ControlUp ONE
Reviewer Insights for: ControlUp ONE
Deciding Factors: ControlUp ONE Vs. Market Average
Performance of ControlUp ONE Across Market Features

ControlUp ONE Likes & Dislikes

Like

ControlUp has both cloud and on-prem offerings and tools, and you can generally license only the functionality you need, which is refreshing since a lot of monitoring solutions are all-or-nothing. This also keeps agents rather light and unobtrusive. The cloud-based consoles are responsive and flexible, and the on-prem components are simple to deploy if needed. There are many integrations with third parties, and they are generally well documented. Importantly, ControlUp support is willing (and competent) if you need assistance. It is not uncommon to talk to a developer or high-level technical resource if you have a special need or unusual problem

Like

ControlUp has both cloud and on-prem offerings and tools, and you can generally license only the functionality you need, which is refreshing since a lot of monitoring solutions are all-or-nothing. This also keeps agents rather light and unobtrusive. The cloud-based consoles are responsive and flexible, and the on-prem components are simple to deploy if needed. There are many integrations with third parties, and they are generally well documented. Importantly, ControlUp support is willing (and competent) if you need assistance. It is not uncommon to talk to a developer or high-level technical resource if you have a special need or unusual problem

Like

ControlUp has both cloud and on-prem offerings and tools, and you can generally license only the functionality you need, which is refreshing since a lot of monitoring solutions are all-or-nothing. This also keeps agents rather light and unobtrusive. The cloud-based consoles are responsive and flexible, and the on-prem components are simple to deploy if needed. There are many integrations with third parties, and they are generally well documented. Importantly, ControlUp support is willing (and competent) if you need assistance. It is not uncommon to talk to a developer or high-level technical resource if you have a special need or unusual problem

Dislike

The remote control is clunky and difficult to use - especially the zoom the price has increased in the last couple of years agent isnt always available on endpoint

Dislike

The remote control is clunky and difficult to use - especially the zoom the price has increased in the last couple of years agent isnt always available on endpoint

Dislike

The remote control is clunky and difficult to use - especially the zoom the price has increased in the last couple of years agent isnt always available on endpoint