Name: Wildix Unified Communications & Collaboration
Rating: 4.5 (98 reviews)

Overview

Product Information on Wildix Unified Communications & Collaboration

Updated 25th September 2025

What is Wildix Unified Communications & Collaboration?

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

Overall experience with Wildix Unified Communications & Collaboration

Chief Information Officer

50M - 250M USD, Manufacturing

FAVORABLE

“Easy-To-Use Platform With Fast Support But Mobile Connectivity Challenges Persist”

4.0

Apr 13, 2026

We're satisfied with the product: easy to use, excellent support, and a high level of reliability. Any issues were sporadic and quickly identified and resolved.

Communications Manager

<50M USD, Transportation

CRITICAL

“Enhancing Business Communication: The Benefits of Mobile Apps”

3.0

May 30, 2024

Having the app on the phone makes business communications readily available whenever wanted so overall it is an improvement on our old system. But the downside is the call qualilty could certainly be improved.

About Company

Company Description

Wildix provides a cloud-first Unified Communications and Collaboration (UCaaS) platform that supports voice, video, and messaging across multiple channels and devices. Headquartered in Europe, Wildix operates in over 135 countries through a partner-based distribution model. The platform is designed for organizations across various industries and work environments, including frontline, remote and hybrid and remote teams. It offers integration capabilities, tools to support workflow efficiency and a focus on secure and scalable deployment.

Company Details

Company type

Private

Year Founded

2005

Head office location

Tallinn, Estonia

Number of employees

201 - 500

Website

http://www.wildix.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Wildix Unified Communications & Collaboration

Reviewer Insights for: Wildix Unified Communications & Collaboration

Deciding Factors: Wildix Unified Communications & Collaboration Vs. Market Average

Performance of Wildix Unified Communications & Collaboration Across Market Features

Wildix Unified Communications & Collaboration Likes & Dislikes

What we appreciate most is the possibility of a completely web-based telephone station, able to follow you wherever you go and to be able to federate the application with Microsoft365 in order to raise the security standards for login to the platform.

Availability of the app on the phone Good customer service Local company

The number of features and ease of use

Automated Translation from French

We found the phone app to be unresponsive, with an unintuitive interface throughout (see the steps for switching from a single call to a group call). Furthermore, when switching between mobile data and Wi-Fi, it tends to compromise the call if you haven't answered it yet.

Poor sound quality Does not include the ability to text message You have to pay more to be able to text message

The quality of physical phones

Automated Translation from French

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Peer Discussions

Wildix Unified Communications & Collaboration Reviews and Ratings

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50M-1B USD

Manufacturing

Review Source

Easy-To-Use Platform With Fast Support But Mobile Connectivity Challenges Persist

It Manager

<50M USD

IT Services

Diverse Features and Ease of Use Appreciated by Customers

Apr 7, 2026

A highly innovative and feature-rich solution with an attractive licensing system for customers.

DIRECTOR OF IT SERVICES

Gov't/PS/Ed

Education

"Wildix = Reliable, easy-to-use phone system with Excellent support from BTS"

5.0

Sep 19, 2025

Overall, my experience with the Wildix phone system has been very positive. The phones are easy to use, call quality is excellent, and we are still learning how to use some of the features, but we have only had them for a little over a year, so that is to be expected. Working with our vendor, BTS, has been a great experience, they've been supportive, responsive and much better than some other support teams we have dealt with in the past.. I truly enjoy the partnership with them and Wildix as we learn more and get more out of the system..

Eventmanagement

Media

Direct communication through Wildix devices increases productivity and frees hands in everyday life

Sep 16, 2025

Wildix headsets and phones proved extremely useful at our event. Thanks to their ease of use, setup was quick, and the reliable service ensured smooth operations. Direct communication between work areas and department heads eliminated the need for smartphones. The headsets freed up our hands and allowed us to collaborate faster and more efficiently.

Automated Translation from German

IT Manager

Healthcare and Biotech

Reliable Wildix platform with updateable interface and in-depth data analysis

Sep 2, 2025

The overall experience with Wildix is positive: the platform is intuitive, reliable, and simplifies internal and external communication and collaboration.

Automated Translation from Italian

Overview

Product Information on Wildix Unified Communications & Collaboration

What is Wildix Unified Communications & Collaboration?

Wildix Unified Communications & Collaboration Pricing

Wildix Unified Communications & Collaboration Product Images

Overall experience with Wildix Unified Communications & Collaboration

“Easy-To-Use Platform With Fast Support But Mobile Connectivity Challenges Persist”

“Enhancing Business Communication: The Benefits of Mobile Apps”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Wildix Unified Communications & Collaboration

Reviewer Insights for: Wildix Unified Communications & Collaboration

Deciding Factors: Wildix Unified Communications & Collaboration Vs. Market Average

Performance of Wildix Unified Communications & Collaboration Across Market Features

Wildix Unified Communications & Collaboration Likes & Dislikes

Top Wildix Unified Communications & Collaboration Alternatives

Peer Discussions

Wildix Unified Communications & Collaboration Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About Wildix Unified Communications & Collaboration

Reviewer Insights for: Wildix Unified Communications & Collaboration

Deciding Factors: Wildix Unified Communications & Collaboration Vs. Market Average

Performance of Wildix Unified Communications & Collaboration Across Market Features

Wildix Unified Communications & Collaboration Likes & Dislikes

Recommended Gartner Insights

Top Wildix Unified Communications & Collaboration Alternatives

Wildix Unified Communications & Collaboration Reviews and Ratings

1. Microsoft Teams

2. RingEX

3. Microsoft Skype for Business Online (Legacy)

Easy-To-Use Platform With Fast Support But Mobile Connectivity Challenges Persist

Diverse Features and Ease of Use Appreciated by Customers

"Wildix = Reliable, easy-to-use phone system with Excellent support from BTS"

Direct communication through Wildix devices increases productivity and frees hands in everyday life

Reliable Wildix platform with updateable interface and in-depth data analysis

4.5

(98 Ratings)

Rating Distribution

Customer Experience

Product Capabilities