Go to www.gartner.com/reviews/survey/vendor-product. If you experience any issues submitting a review, please contact us. You will receive a response back within 3 business days.
Absolutely - please check back later. Our goal is to expand Gartner Peer Insights to cover many more markets/categories. We will continue to roll out new markets/categories in a controlled fashion, prioritizing those markets/categories with high readership in our expert research. Though, you can suggest a new category to be opened on Peer Insights by submitting this suggestion form. Your suggestion will then be evaluated by the Peer Insights team.
In time you will be able to edit a review directly from the website. For now, if you need to make any edits or changes, please contact
Reviews are assessed to determine whether or not a review meets Gartner Peer Insights' standards for context, quality, and relevance. If a review fails to meet these guidelines, an email is sent to the reviewer asking for additional information, post which it is re-assessed for publication.
A great submission typically has the following characteristics:
Please note, it is the discretion of the Peer Insights group to determine how content is approved and published on the site. Content may be approved as full reviews or aggregated ratings only.
There is a moderation process to ensure that all reviews are authentic and readable. During the review moderation process, you may receive an email asking for additional information to process your review. If you do not see your review in 10 business days after you submitted it, please contact us.
The Reviewer Profile in a Gartner Peer Insights review contains demographic data about the reviewer and their company, such as job title, role, industry, and company size, but does not include the reviewer's actual name or company name in order to prevent personal identification.
There is no limit on the number of Peer Insights reviews that an individual can submit - though only one review can be submitted on a given vendor's products in any given market/category, and you must be qualified to write each review. In the future, the author will be able to update their review to add new information over time.
Reviewers are verified through a multi-step process including completion of a profile with their e-mail, job role, title and details about their organization. For a review to be posted on Peer Insights, the writer must:
You will find Peer Insights reviews from a variety of individuals involved in all aspects of selecting, deploying, servicing, and using the products and services covered. To determine what experience an author has with the product or service being reviewed, look in the "Additional Context" section of the review for the reviewer's involvement.
We welcome the insights from end-users of products and services, and those individuals may submit a Peer Insights review. They should clearly indicate they are an end-user in the question about their involvement with the product or services.
No, Gartner Peer insights reviews do not expire and will remain readable on the site. This approach to expiring reviews may change overtime as we continue to evaluate the best approach to meet end user needs.
No. Reviewers may select from a drop-down list of vendors in a market/category or they may select "Other" and write-in a vendor not included in the drop-down list. Reviews with write-in vendors will only be approved after confirming the vendor belongs in the market/category.
If you have concerns about the accuracy or validity of a review, please contact us. Be sure to include the specific review in question and the reason you consider it to be invalid.
Gartner Research Analysts helped to develop the baseline survey to ensure a structured, objective and consistent approach to the reviews across markets. Additionally, Analysts provided guidance on questions specific to a market.
At this time, individual quotes from Gartner Peer Insights will not be used in published research, presentations or other client interactions. However, Gartner Peer Insights reviews will become a new source of information, to be considered along with a variety of other factors, by Gartner Analysts. Analysts conduct in-depth primary and secondary research as the underpinning of the research process. They also draw from a vast network of sources, including interactions with end-user clients, technology providers, and industry leaders, in formats ranging from client inquiries, 1:1 meetings at events and a variety of other client interactions. Analysts may also incorporate content from academic, journalistic and scientific sources. While end-user feedback is important, it is one of many criteria that are considered.
No. We are very careful to protect the identity of our reviewers to encourage them to provide all relevant detail about the products and services they review.
Gartner collects Peer Insights reviews from individuals through direct outreach. Many technology vendors also encourage their customers to review their solutions on Peer Insights. Peer Insights reviewers are asked whether Gartner or a vendor asked them to submit their review on Peer Insights. When a review's source information is available, Gartner displays that information in the review.
Gartner sometimes offers gifts of nominal value to individuals for submitting reviews on Peer Insights, and does not prohibit vendors from doing the same. Nominal gifts are defined as valued at $25 USD or less. Starting on December 2016, all Peer Insights reviewers are asked whether they were offered an incentive for submitting their review. When incentive information is available about a review, Gartner displays that information in the review.
Laws and regulations in many countries prohibit government employees from accepting gifts of any value in exchange for reviewing technology solutions. Gartner makes every reasonable effort to avoid offering gifts to public employees, but takes no responsibility for the decisions of public employees to accept gifts from Gartner or a vendor in exchange for submitting a Peer Insights review.
In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality. When a user opts to withhold their qualitative review feedback, we include their quantitative feedback in the averaged star rating and other aggregated fields under the "Ratings" tab, but we exclude their qualitative review feedback from the "Reviews" section. The Total Reviews also reflects the number available under all active filters, whereas the average rating and number of ratings remains constant when filters are applied.
Reviews must meet the following guidelines to get published. If not they can be removed, at our discretion. Reviewers that violate our guidelines repeatedly, attempt to abuse our program, or are found to be spammers may have their reviews scrutinized & disabled, and may be subject to penalties, up to and including legal penalties.
Markets and Categories are both collections of software or services of comparable products or service offerings. The difference between Markets and Categories is in how they are defined. Markets are defined by experts within Gartner Research. The market definitions are published in Magic Quadrant and Market Guide documents. Through end-user feedback, we know that there is a desire to learn about peer experiences with other products and vendors beyond these formally defined markets. To that end, Gartner Peer Insights creates and defines Categories in other technology and business areas.
Peer Community is a digital community platform for verified members to engage in discussions with peers and share meaningful knowledge in real-time. Members can post their own Q&A open-text threads and Polls, as well as connect and network with each other. Crowd-sourced insights are supported by Gartner- initiated peer Benchmark Surveys and their matching One-Minute Insights reports. Peer Community produces entirely peer-driven, high-quality, and detailed insights in a trusted environment that is meant to eliminate the distractions of self or brand-promotion, sales, and recruiting.
Peer Community is a give-to-get platform. Members earn points at Gartner’s discretion when they submit high-quality contributions to the community that comply with our Guidelines- including, but not limited to, participation in Q&As, Polls, and Benchmark Surveys.
Members can earn two types of Points: Contribution Points and Gift Card Points.
Contribution Points may be leveraged by verified members to post their own custom Q&As or Polls.
Gift Card Points may be redeemed by verified members on the mobile app for iPhone or Android.
Once you're in the mobile app:
See Gartner Peer Programs Community Guidelines or more details on Points and eligibility.
Your Department(s) and profile details are set when you first sign-in and confirmed during the verification process. If you believe these details are incorrect or would like to request a change, please reach out to peercommunity@gartner.com.
Your Department(s) and profile details are set when you first sign-in and confirmed during the verification process. If you believe these details are incorrect or would like to request a change, please reach out to peercommunity@gartner.com.
Posts made by unverified users are submitted for review before they go live on the platform; this includes Q&As, Polls and comments. Once you have been verified, your posts will go live immediately. Additionally, posts and comments may be moderated and/or removed entirely at any time if they are a violation of the platform’s Guidelines.
Q&As and Polls that you originate are saved to your profile.
Q&As and Quick Polls are posted anonymously and by design, members are encouraged to leverage this feature by making posts that are secure and judgement free.
After a minimum response threshold is met to protect participant contributions. If you create a Poll you will be able to see the results and the list of participants. For Polls created by other members, results will be revealed once you have answered. You can then Filter and Share Insights to share the data online or in presentations.
Contribution to Q&A and Poll posts is limited to members whose profiles align to the topic and details of the member who originated it. Details of which community members are eligible to contribute are listed at the top of all posts.
Profile details are set when you first sign-in and confirmed during the verification process. If you believe these details are incorrect and that you should be able to contribute, please contact peercommunity@gartner.com including details of the specific post.
Logged-in member’s homepage feed will populate Q&As and Polls that have been recently interacted by peers, as well as recently published One-Minute Insight reports that are all aligned to the member’s profile and access.
Navigate to the search bar at the top of the page and utilize for your desired topics or keywords to produce relevant Q&As, Polls, One-Minute Insights, Benchmark Surveys, and User Profiles.
Peer Community Ambassadors are identified by a special designation on their profile. They are the community’s most active contributing members and trusted leaders with strong experience in their domains. In exchange for their activity and support in growing a high-quality community they receive special alerts and other unique opportunities in addition to their profile’s designation.
The status of an Ambassador is ongoing unless there is a cause for removal. Current status is reflected by the individual’s profile designation.
More details about the Ambassador program and a form to apply can be found here, or by navigating to Resources found under left-hand menu or at the top of the page.
Click on the right-hand column in you Peer Community Feed and scroll down until you see a section titled Grow Our Community .
Individual Q&As and Polls all have an icon to Share at the bottom of the post. A pop-up will appear with pre-populated options to share via email, social media, or direct hyperlink.
Non-members who access links to posts will have limited access to anonymized insights. In order to see full details, identities of contributors, and to participate they will need to be logged-in with a verified profile.
We verify users to ensure that every user knows who they are engaging with at all times and know where the information gathered is coming from. Verification helps to maintain community quality and the production of high-quality knowledge sharing that members can trust.
To verify your account, please follow the prompts and instructions presented to you while logged into the Peer Community platform.
You may also contact peercommunity@gartner.com for additional support.
Certain changes made to your profile details can cause your verification status to revert. Please again follow the prompts and instructions that are presented to you while logged into the Peer Community platform. Members must have a currently verified account in order to fully contribute on the platform and redeem gift card points.
In our ongoing efforts to ensure transparency and trust, we will from time to time re-verify Member data and contact information to confirm it is accurate and current. We will use our best efforts to ensure this process is as seamless as possible. Thank you for your patience and continued engagement.
You may also contact peercommunity@gartner.com for additional support.
If you choose to opt-in to “profile discoverability” when you first sign in, your profile details (e.g. name, title and profile picture) will be searchable to all users within Gartner Peer Community and in external search outside of the community (e.g. in a Google search). This will allow other users to find you, connect with you and provide the optimal community experience. Your contributions will always only be visible to other logged-in and verified peers.
In order to make changes to your profile discoverability, please contact peercommunity@gartner.com.
Navigate to the menu bar at the top of the page and click on your profile avatar. From the drop down menu, click My Notification Preferences to edit your notifications preferences.
To delete your account, please contact peercommunity@gartner.com.
For questions or feedback, please contact peercommunity@gartner.com.