Go to www.gartner.com/reviews/survey/vendor-product. If you experience any issues submitting a review, please contact us. You will receive a response back within 3 business days.
Absolutely - please check back later. Our goal is to expand Gartner Peer Insights to cover many more markets/categories. We will continue to roll out new markets/categories in a controlled fashion, prioritizing those markets/categories with high readership in our expert insights. Though, you can suggest a new category to be opened on Peer Insights by submitting this suggestion form. Your suggestion will then be evaluated by the Peer Insights team.
In time you will be able to edit a review directly from the website. For now, if you need to make any edits or changes, please contact
Reviews are assessed to determine whether or not a review meets Gartner Peer Insights' standards for context, quality, and relevance. If a review fails to meet these guidelines, an email is sent to the reviewer asking for additional information, post which it is re-assessed for publication.
A great submission typically has the following characteristics:
Please note, it is the discretion of the Peer Insights group to determine how content is approved and published on the site. Content may be approved as full reviews or aggregated ratings only.
There is a moderation process to ensure that all reviews are authentic and readable. During the review moderation process, you may receive an email asking for additional information to process your review. If you do not see your review in 10 business days after you submitted it, please contact us.
The Reviewer Profile in a Gartner Peer Insights review contains demographic data about the reviewer and their company, such as job title, role, industry, and company size, but does not include the reviewer's actual name or company name in order to prevent personal identification.
There is no limit on the number of Peer Insights reviews that an individual can submit - though only one review can be submitted on a given vendor's products in any given market/category, and you must be qualified to write each review. In the future, the author will be able to update their review to add new information over time.
Reviewers are verified through a multi-step process including completion of a profile with their e-mail, job role, title and details about their organization. For a review to be posted on Peer Insights, the writer must:
You will find Peer Insights reviews from a variety of individuals involved in all aspects of selecting, deploying, servicing, and using the products and services covered. To determine what experience an author has with the product or service being reviewed, look in the "Additional Context" section of the review for the reviewer's involvement.
We welcome the insights from end-users of products and services, and those individuals may submit a Peer Insights review. They should clearly indicate they are an end-user in the question about their involvement with the product or services.
No, Gartner Peer insights reviews do not expire and will remain readable on the site. This approach to expiring reviews may change overtime as we continue to evaluate the best approach to meet end user needs.
No. Reviewers may select from a drop-down list of vendors in a market/category or they may select "Other" and write-in a vendor not included in the drop-down list. Reviews with write-in vendors will only be approved after confirming the vendor belongs in the market/category.
If you have concerns about the accuracy or validity of a review, please contact us. Be sure to include the specific review in question and the reason you consider it to be invalid.
Gartner Analysts helped to develop the baseline survey to ensure a structured, objective and consistent approach to the reviews across markets. Additionally, Analysts provided guidance on questions specific to a market.
At this time, individual quotes from Gartner Peer Insights will not be used in published client insights, presentations or other client interactions. However, Gartner Peer Insights reviews will become a new source of information, to be considered along with a variety of other factors, by Gartner Analysts. Analysts conduct in-depth primary and secondary insights as the underpinning of the insights gathering process. They also draw from a vast network of sources, including interactions with end-user clients, technology providers, and industry leaders, in formats ranging from client inquiries, 1:1 meetings at events and a variety of other client interactions. Analysts may also incorporate content from academic, journalistic and scientific sources. While end-user feedback is important, it is one of many criteria that are considered.
No. We are very careful to protect the identity of our reviewers to encourage them to provide all relevant detail about the products and services they review.
Gartner collects Peer Insights reviews from individuals through direct outreach. Many technology vendors also encourage their customers to review their solutions on Peer Insights. Peer Insights reviewers are asked whether Gartner or a vendor asked them to submit their review on Peer Insights. When a review's source information is available, Gartner displays that information in the review.
Gartner sometimes offers gifts of nominal value to individuals for submitting reviews on Peer Insights, and does not prohibit vendors from doing the same. Nominal gifts are defined as valued at $25 USD or less. Starting on December 2016, all Peer Insights reviewers are asked whether they were offered an incentive for submitting their review. When incentive information is available about a review, Gartner displays that information in the review.
Laws and regulations in many countries prohibit government employees from accepting gifts of any value in exchange for reviewing technology solutions. Gartner makes every reasonable effort to avoid offering gifts to public employees, but takes no responsibility for the decisions of public employees to accept gifts from Gartner or a vendor in exchange for submitting a Peer Insights review.
In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality. When a user opts to withhold their qualitative review feedback, we include their quantitative feedback in the averaged star rating and other aggregated fields under the "Ratings" tab, but we exclude their qualitative review feedback from the "Reviews" section. The Total Reviews also reflects the number available under all active filters, whereas the average rating and number of ratings remains constant when filters are applied.
Reviews must meet the following guidelines to get published. If not they can be removed, at our discretion. Reviewers that violate our guidelines repeatedly, attempt to abuse our program, or are found to be spammers may have their reviews scrutinized & disabled, and may be subject to penalties, up to and including legal penalties.
Markets and Categories are both collections of software or services of comparable products or service offerings. The difference between Markets and Categories is in how they are defined. Markets are defined by Gartner analysts within Gartner Insights. The market definitions are published in Magic Quadrant and Market Guide documents. Through end-user feedback, we know that there is a desire to learn about peer experiences with other products and vendors beyond these formally defined markets. To that end, Gartner Peer Insights creates and defines Categories in other technology and business areas.