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Gartner defines Agent Management Platforms (AMPs) as centralized software platforms that manage AI agents independent of where they are deployed. These platforms enable organizations to oversee both custom-built and marketplace-acquired agents. They provide a unified interface to manage agent costs and ROI, and provide a unified view of governance and security controls.
AMPs reflect the commercial and operational capabilities needed to manage a heterogeneous agentic workforce in production. They provide the necessary centralization to manage diverse agents through internal and external enterprise marketplaces. The unique key differentiator for end users is that AMPs enable the combination of rigorous economic and behavioral accountability of these agents at scale.
AMPs combine agentic FinOps to track the “tokenomics” — the unit economics per autonomous decision — with behavioral oversight, ensuring continuous alignment with business intent, even when agents are optimized for speed or cost. AMPs thus provide a unified system focused on bringing together agent economic viability with sufficient and goal-driven supervision.
Lyzr is a software designed to facilitate the development and deployment of artificial intelligence and data-driven applications. The software provides tools for building, running, and managing generative AI workflows with features that include prompt engineering, agent creation, and workflow automation. Lyzr supports integration with multiple data sources and large language models, offering capabilities for automating tasks, extracting insights, and streamlining complex business processes. The software addresses the business problem of operational inefficiency in AI application development by enabling simplified orchestration and collaboration of AI agents, tailored to various industry requirements.
Salesforce Platform is a software that enables the development, deployment, and management of cloud-based applications. It provides tools for building custom apps, automating business processes, integrating with external systems, and managing data securely. The software supports both low-code and pro-code development approaches, allowing users to create applications tailored to specific business needs. Built-in features include data modeling, workflow automation, reporting, and access control. Salesforce Platform addresses the need for organizations to streamline their operations, enhance productivity, and adapt to changing business requirements by offering a unified environment for application lifecycle management.
AI Agent Studio is a software developed by Automation Anywhere that enables organizations to create, deploy, and manage AI-powered digital agents tailored for process automation. The software integrates advanced AI models with robotic process automation, allowing users to automate complex, multipart business workflows. It features a visual building interface, support for natural language understanding, and tools for agent training and monitoring. AI Agent Studio addresses business challenges related to repetitive, rule-based tasks by increasing operational efficiency and reducing manual intervention in tasks such as data extraction, document processing, and customer interactions. The software is designed to be adaptable to various industry requirements and can be scaled across multiple departments within an organization.
Amazon Bedrock is a software that provides organizations with access to foundation models for building and scaling generative artificial intelligence applications through an API-based interface. The software enables users to experiment, customize, and deploy models in their workflows, facilitating integration with pre-built and custom large language models, image generators, and other generative AI capabilities. Amazon Bedrock addresses the business need for streamlining AI development, reducing infrastructure management tasks, and accelerating the deployment of machine learning solutions by supporting various model providers and offering workflow orchestration, monitoring, and security features without requiring extensive hardware setup or machine learning expertise.
AvePoint Confidence Platform is the software foundation behind AvePoint's mission as the unifying Trust Layer for AI. It protects, secures, and governs collaboration data across Microsoft 365, Google Workspace, Salesforce, and other cloud environments — combining migration, backup and recovery, records management, and regulatory compliance into one integrated system. The platform helps organizations safeguard sensitive information, automate administrative tasks, enforce access controls, monitor usage, optimize storage, and audit user activity to support risk management and transparency. Trusted by more than 28,000 organizations and 6,000 channel partners, AvePoint extends this same governance foundation to AI and agents, so enterprises can deploy AI with confidence and scale innovation without scaling risk.
The Boomi Enterprise Platform is the trusted and proven enterprise-grade solution to connect applications, data, and APIs across your hybrid multi-cloud landscape with speed and ease.
The Boomi Enterprise Platform is an enterprise-grade solution for connecting applications, data, APIs, and AI agents across cloud, on-premises, and multi-cloud environments. Boomi Integration is commonly used for application connectivity and the platform allows businesses to purchase additional platform services to support the growth of their digital transformation needs including B2B/EDI collaboration, low-code workflow automation, event-driven automation with guaranteed delivery, data synchronization, and simplified API management in a single platform.
Capgemini RAISE is a software platform designed to support intelligent automation and business process transformation. The software leverages capabilities such as data analytics, artificial intelligence, and robotic process automation to streamline workflows and enhance operational efficiency. Capgemini RAISE facilitates the integration and orchestration of digital technologies with existing enterprise systems, enabling organizations to automate repetitive tasks, minimize manual intervention, and improve accuracy in business processes. The software aims to address business challenges related to process optimization, resource allocation, and digital transformation, providing configurable solutions that can adapt to various industry needs.
Cognigy.AI Platform is a software designed to enable enterprises to build, deploy, and manage conversational artificial intelligence solutions. The software provides tools for creating both voice and text-based virtual agents that integrate with existing systems and communication channels. It supports natural language understanding, automation of routine tasks, and personalized customer interactions. Cognigy.AI Platform addresses challenges related to customer service efficiency and scalability by allowing businesses to automate responses to common inquiries, streamline workflows, and enhance user engagement across different platforms. The software includes analytics and reporting capabilities that help organizations monitor performance and optimize conversational experiences.
CrewAI Enterprise Platform is a software designed to facilitate the deployment and management of autonomous agent teams for complex business processes. The software enables the orchestration of multiple AI agents, allowing them to collaborate and execute tasks that involve data collection, analysis, and decision-making. CrewAI Enterprise Platform provides configurable workflows and supports integration with various data sources and enterprise systems. The software aims to address challenges in automating multi-step operations that require coordination between different functions, offering features such as agent role assignment, real-time monitoring, and workflow customization. By streamlining team-based automation, CrewAI Enterprise Platform supports organizations seeking to enhance efficiency and manage repetitive or intricate tasks through AI-driven solutions.
Databricks Data Intelligence Platform is a software designed to unify data, analytics, and artificial intelligence workloads under a single platform. It enables organizations to store, manage, and analyze structured and unstructured data at scale while supporting collaborative data engineering, machine learning, and business intelligence projects. The software provides tools for data warehousing, data lakehouse integration, automated data workflows, and governance capabilities, facilitating secure sharing and discovery of data assets. By streamlining the creation of analytics solutions, Databricks Data Intelligence Platform aids businesses in deriving insights, building machine learning models, and operationalizing data science processes to address complex analytical tasks and inform decision-making.
Dify is a software designed to facilitate the development and deployment of artificial intelligence applications using large language models. The software provides features for managing prompts, building and testing AI-powered workflows, integrating natural language processing capabilities, and monitoring usage analytics. Dify supports prompt engineering, automated task flows, API integration, and access control, helping organizations streamline the creation of customized AI solutions. The software addresses the business challenge of enabling rapid prototyping and operational management of language model applications within different operational environments, aiming to increase productivity for development teams and reduce complexity in AI project implementation.
Gemini Enterprise app is a software developed to facilitate advanced AI-powered productivity and collaboration for organizations. The software integrates with various Google Workspace applications, enabling functions such as natural language processing, data analysis, and content generation. It supports users in generating summaries, drafting emails, and automating repetitive tasks. By leveraging large language models, Gemini Enterprise app aims to streamline workflows and enhance decision-making processes across departments. The software is designed for integration into enterprise environments, supporting compliance and security standards required by organizations, and addresses the need for scalable AI solutions in business operations.
OneReach.ai is a software designed to facilitate the automation of conversational experiences across multiple channels, including voice, messaging, and web interfaces. It enables organizations to design, deploy, and manage complex workflows that utilize artificial intelligence, natural language processing, and machine learning to interpret user intent and respond accordingly. The software supports integration with other enterprise systems, offering the capability to streamline customer interactions, internal communications, and business processes. OneReach.ai provides tools for conversational design, analytics, and reporting, assisting businesses in reducing manual workload and improving operational efficiency by automating repetitive tasks and enhancing response consistency in customer engagement scenarios.
Gravitee is the AI Agent Management platform to secure, observe, and govern every AI agent, API, and event interaction at enterprise scale.
Four integrated product lines, one unified control plane:
- AI Agent Management: Govern LLM access, MCP tool execution, and A2A agent communication with protocol-native enforcement, Agentic IAM, and end-to-end lineage.
- API Management: Full lifecycle governance across REST, GraphQL, WebSocket, and federated third-party gateways, design, secure, deploy, and observe APIs from a single platform.
- Event Management: Expose, secure, and productize Kafka, MQTT, and broker event streams through the protocols consumers actually use, without changing brokers or clients.
- Authorization Management: Fine-grained authorization policies enforced at the gateway across API, event, and AI agent traffic, with a policy editor, playground, and a policy decision engine built for zero-trust architectures.
Kore.ai Experience Optimization Platform is a software designed to automate and manage conversational interactions across various channels within enterprises. It provides tools for building, deploying, and scaling virtual assistants and chatbots that facilitate customer and employee engagement. The platform offers features for natural language processing, dialog management, integration capabilities with enterprise systems, analytics, and workflow automation. It enables organizations to streamline processes, enhance communication, and improve operational efficiency by reducing manual intervention and supporting self-service tasks. The software addresses business challenges related to handling high volumes of inquiries, supporting multiple interaction channels, and optimizing user experiences through contextual and intelligent automation.
LangSmith is a software designed to support the development, testing, and monitoring of language model applications. The software provides tools for evaluating performance, inspecting outputs, and tracking operations within language-driven systems. LangSmith enables users to analyze model outputs, identify errors, and optimize data flows, facilitating the management of application quality and reliability. By offering instrumentation and debugging capabilities, the software addresses challenges related to building robust and efficient language model-powered applications in business environments.
Merge Agent Handler is a software designed to facilitate integration management by acting as an intermediary between various third-party APIs and internal systems. The software handles authentication, data transformation, and error handling to ensure reliable and secure connections when exchanging information between applications. It enables organizations to streamline workflows associated with data synchronization and reduce the complexity of managing multiple external integrations. By automating repetitive integration tasks and centralizing connection monitoring, the software addresses the business need to efficiently maintain up-to-date data across a range of platforms, thereby supporting operational consistency and reducing manual effort associated with integration management.
Microsoft Copilot Studio is a software platform designed to enable organizations to create, manage, and deploy AI-powered copilots and conversational applications. The software offers tools for building custom copilots that integrate with business data and workflows through natural language interfaces. Microsoft Copilot Studio supports customization of responses, connections to enterprise systems, and deployment across channels such as web, Microsoft Teams, and other messaging platforms. The software addresses the need for efficient automation of tasks and improved virtual agent experiences by allowing users to define conversation flows, integrate third-party APIs, and monitor performance metrics, ultimately supporting streamlined business operations and increased productivity.
SAP Business AI Platform is a software designed to enable organizations to integrate artificial intelligence capabilities into their business processes and applications. The software offers tools for building, deploying, and managing AI-driven solutions, supporting tasks such as data preparation, model training, and inferencing. It facilitates the automation of routine tasks, enhancement of decision-making processes, and extraction of insights from business data. The platform supports integration with other SAP applications and data sources, providing a foundation for analytics, forecasting, and optimization initiatives. It addresses business challenges related to operational efficiency, data-driven decision-making, and process automation by providing scalable AI infrastructure and development environments.
ServiceNow Now Platform is a cloud-based software that provides workflow automation and digital process management across departments such as IT, HR, customer service, and operations. The software offers capabilities for building, deploying, and integrating applications to automate routine tasks, manage incidents, track service requests, and streamline approvals. It centralizes information, supports end-to-end visibility, and facilitates collaboration by connecting disparate systems and data sources. Organizations use the software to improve operational efficiency and address process bottlenecks by customizing and automating workflows without extensive coding, enabling adaptability to evolving business requirements.
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
