Product Listings
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, BMC helps organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Moveworks gives enterprises a conversational interface that works across every enterprise system. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of your organization to solve thousands of use cases for any employee in minutes.
SysAid is a comprehensive IT Service Management platform with generative AI implemented into every element of service management. Wrapped into an intuitive UI and offering a fully conversational experience, SysAid empowers organizations to unleash their full potential for productivity.
With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries.
ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.
Halo is a software company specializing in the development of service management software, which is adaptable for onsite or cloud-based installations. The company's products, incorporating ITIL best practices, offer a comprehensive tool for diverse departmental needs in organizations around the world. Founded two decades back, the trust gained by Halo in over 40 countries signifies its expertise and robustness. The company's offerings facilitate scalability of IT support in organizations.
Aisera is an AI Service Management (AISM) platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity and an enhanced employee experience.
Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with the existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy and compliance requirements and policies.
Espressive focuses on developing workplace assistance solutions aimed at reducing operational costs and enhancing employee productivity and satisfaction. A key product offered is Espressive BaristaGPT, a conversational, AI-based virtual agent designed for business workplaces. This agent successfully combines user-friendly digital experience, automation, and artificial intelligence to offer self-help services to employees.
Leveraging a proprietary and domain-specific large language model (BaristaLLM), as well as integration with generalized LLMs, BaristaGPT automates the resolution of employee questions, issues, and requests with personalized experiences that result in high-level employee adoption and notable decrease in help desk call volume.
EasyVista is an IT software provider of end-to-end IT solutions including service management, remote support, IT monitoring, and self-healing technologies. EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their IT service, support, and IT operations. Today, EasyVista helps over 3,000+ companies around the world to accelerate digital transformation, empower leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.
InvGate builds the tools that IT teams use to enable every other team in the company. Its portfolio consists of two stand-alone, highly integrated products: An ITSM and an ITAM solution.
Both the Service Management and Asset Management products are no-code solutions that give you the autonomy to make any changes you need as you grow, without the hassle of consulting fees for custom developments.
Leena AI is a corporate-focused technology entity that has built an AI-powered work assistant. The primary aim involves leveraging advanced language models to facilitate improved efficiency in enterprise operations worldwide. The company's proprietary language model, WorkLM, offers predictive text generation that, in turn, encourages enhanced accuracy and swift task completion. The augmenting capability of WorkLM has a pivotal role in boosting productivity in the business landscape. Furthermore, Leena AI's robust integration feature supports the effortless synchronization with various applications commonly utilized within businesses. The company's technological provisions are well-accepted across the globe with multiple sectors leveraging their assistance. Leena AI, established in 2018, extends its support in over hundred languages catering to the needs of millions.
OpenText powers and protects information to elevate every person and every organization to gain the information advantage. As a global Information Management company, OpenText offers a portfolio of solutions across content, business network, digital experience, security, application modernization, operations management and developer APIs. OpenText solutions help customers simplify their systems, connect their data, build frictionless automation and thrive in a multi-cloud world. The company fosters inclusive environments that leverage the diverse backgrounds and perspectives of all employees, customers, suppliers and partners.
SolarWinds (NYSE:SWI) provides simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, help us to address customers’ needs in solutions for observability, IT service management, application performance, and database management now and in the future.
Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive. Ivanti solutions find, manage and protect each IT asset and endpoint in an organization, no matter the OS. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency.
Serviceaide is focused on leveraging AI to deliver better digital experiences and a modern approach to service and support management. The primary business problem it addresses is to improve automation of services, technical workflows and business processes. Serviceaide software is leveraged across service organizations such as IT, business departments, and Customer Service. The company incorporates advances in AI to enhance experiences for employees, analysts, and customers. The goal is to improve productivity and efficiencies through digital conversations/interactions, automation, and leverage knowledge.
SymphonyAI specializes in AI-based IT Service Management. It combines Service, Asset, and Operations Management to facilitate enterprise productivity. By utilizing machine reasoning and codeless workflow automation, SymphonyAI strives to generate substantial savings in IT Help Desk Operations and improve the Total Cost of Ownership.
Atomicwork is a unified, AI-first service management software that aids IT teams in automating employee support and service delivery with agentic AI. The platform brings together an intelligent AI assistant, a modern service desk, and intelligent workflow automation to simplify internal operations aiming to contribute to business growth.
Centered on artificial intelligence, Rezolve.ai is a service desk platform that operates through Microsoft Teams. The company's main aim is to enable automated resolution of support tickets, essentially bringing efficiency to repetitive and laborious tasks related to Information Technology and Human Resources. This innovative method liberates resources for other important tasks or projects. Rezolve.ai's technology acts essentially as an auto-resolution engine capable of solving a significant number of employee support tickets, thereby boosting overall productivity.
It provides features such as a chatbot similar to ChatGPT, a comprehensive IT Service Management system, an Automation engine, and an integration hub. These attributes enable Rezolve.ai to simplify repetitive tasks and workflows, allowing employees to quickly meet their support needs using engaging chats with the Rezolve.ai application within Microsoft Teams.
SoundHound AI develops voice and conversational AI solutions for financial services, healthcare, automotive, restaurants, retail, and more. The company’s solutions connect people to brands and the world around them by using the simplest interface — the human voice. SoundHound’s AI-enabled products, services, and apps are customizable, omnichannel, and multilingual. The company holds over 200 patents and is a publicly-traded conversational AI company. SoundHound AI’s acquisition of Amelia in 2024 brought two new platforms to its product suite — Amelia, the complete AI agent platform for enterprise builders of all types, and Autonomics, the end-to-end automation orchestration of IT systems through a single pane of glass. From creating the voice commerce ecosystem to powering agentic AI-enabled agents, SoundHound AI is transforming how customers, patients, and employees interact with the brands they work with and rely on everyday.