Artificial Intelligence Applications in IT Service Management Reviews and Ratings
What are Artificial Intelligence Applications in IT Service Management?
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and...
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ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more...
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SysAid is a comprehensive IT Service Management platform with generative AI implemented into every element of service management. Wrapped into an intuitive UI and offering a fully conversational experience, SysAid empowers organizations to unleash their...
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Moveworks gives enterprises a conversational interface that works across every enterprise system. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of your organization to solve thousands of use cases for...
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Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value...
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BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched...
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Espressive is a company focusing on developing workplace assistance solutions aimed at reducing operational costs and enhancing employee productivity and satisfaction. A key product offered is Espressive Barista, a virtual support agent designed for business...
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Atlassian is a company structured around a vast team of more than 7000 individuals who tirelessly work towards developing innovative tools such as Jira, Confluence, Bitbucket, and Trello. The core objective of Atlassian rests in...
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OpenText powers and protects information to elevate every person and every organization to gain the information advantage. As a global Information Management company, OpenText offers a portfolio of solutions across content, business network, digital experience,...
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InvGate builds the tools that IT teams use to enable every other team in the company. Its portfolio consists of two stand-alone, highly integrated products: An ITSM and an ITAM solution.
Both the Service Management and...
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Leena AI is a corporate-focused technology entity that has built an AI-powered work assistant. The primary aim involves leveraging advanced language models to facilitate improved efficiency in enterprise operations worldwide. The company's proprietary language model,...
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Aisera is a leading provider of a Generative AI platform that offers an AI Copilot, AiseraGPT, and AiseraLLM for various domains such as IT, HR, Finance, Procurement, Facilities, Customer Service, and more. With Aisera, enterprises...
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EasyVista is an IT software provider of end-to-end IT solutions including service management, remote support, IT monitoring, and self-healing technologies. EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to...
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Ivanti manages and secures Everywhere Work environments so that organizations and employees can improve their digital employee experience (DEX). Ivanti technology focuses on empowering IT and employees. Ivanti solutions let IT and employees use a...
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Centered on artificial intelligence, Rezolve.ai is a service desk platform that operates through Microsoft Teams. The company's main aim is to enable automated resolution of support tickets, essentially bringing efficiency to repetitive and laborious tasks...
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Amelia
By SoundHound AI (Amelia)
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Avaamo Conversational AI Platform
By Avaamo
Avaamo is a firm specializing in the development of deep-learning software. Specifically, Avaamo focuses on creating conversational interfaces designed to tackle significant, specific challenges within the enterprise sector. The technological foundation of Avaamo stems from...
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ChangeGear
By Serviceaide
Serviceaide is focused on leveraging AI to deliver better digital experiences and a modern approach to service and support management. The primary business problem it addresses is to improve automation of services, technical workflows and...
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Effie AI
By Efecte
Efecte is a company that specializes in providing digitalization and automation solutions. The company's primary aim is to enable better operational agility, enhance end-user experiences, and implement cost-saving measures. Their range of solutions encompasses various...
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HaloITSM
By Halo Service Solutions
Halo Service Solutions is a software company specializing in the development of service desk software, which is adaptable for onsite or cloud-based installations. The company's products, incorporating ITIL best practices, offer a comprehensive tool for...
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Luma AI Suite
By Serviceaide
Serviceaide is focused on leveraging AI to deliver better digital experiences and a modern approach to service and support management. The primary business problem it addresses is to improve automation of services, technical workflows and...
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