Product Listings
Jira Service Management is a software designed to facilitate IT service management by enabling teams to manage requests, incidents, problems, changes, and asset configurations within a single platform. The software provides features such as customizable workflows, automation of routine tasks, integration with other tools, and real-time reporting to support efficient service delivery. It aims to help businesses improve collaboration between IT, development, and operational teams, streamline service request resolution, and maintain compliance with organizational processes. Jira Service Management supports ticketing, knowledge base management, and performance measurement to address challenges related to service desk operations and ensure alignment with business requirements.
Freshservice is an IT service management software designed to streamline and automate various IT processes within organizations. The software allows users to manage incidents, service requests, problems, changes, and assets from a centralized platform. Freshservice features a knowledge base, workflow automation capabilities, asset management tools, and analytics functions, enabling teams to track and resolve issues efficiently. The software is used to manage organizational IT operations, improve resolution times, and support compliance with established processes. By integrating with other business tools and offering customizable workflows, Freshservice helps businesses address efficiency and transparency challenges in IT support and service delivery.
BMC Helix platform is an open, scalable service and operations management solution that increases efficiency, productivity, and innovation. A unified platform that automates and enables the work of service and operations teams. It enables teams to connect across domains for visibility, observability and AI-driven actionability.
SysAid Copilot, a comprehensive set of generative AI capabilities, enhances the service experience for end users and agents.
The AI Chatbot for End Users enables end users to self-resolve issues. Delivering always-on, 24/7 service, our conversational self-service experience helps employees work through issues by utilizing the organization’s data, from knowledge base articles through ticket resolution history, as well as verified external data sources, links, and documents.
The AI Chatbot for Agents instantly delivers tailored responses, addressing agents’ specific needs and inquiries while enabling them to resolve issues from within the admin portal. The chatbot can help agents prioritize their tasks and tickets for the day, by evaluating the queue and providing a summary of tickets on which to focus based on titles, descriptions, prioritization, and even user sentiment detected by AI Emotion. It also suggests solutions contextually from within tickets significantly reducing MTTR.
ServiceNow IT Service Management is a software designed to automate and streamline IT service delivery for organizations. The software enables the management of incidents, requests, problems, changes, and configurations within a centralized platform. It provides workflows for tracking and resolving IT issues, supports knowledge management for improved self-service, and includes analytics for reporting and optimization. ServiceNow IT Service Management helps businesses address the challenges of managing IT operations and resources by promoting efficiency, visibility, and standardization across service processes. It assists organizations in aligning IT services with business needs and reducing operational disruptions.
The Moveworks platform provides employees a single, conversational interface to surface information and take action across every enterprise system. For enterprise leaders, it is a rich analytics platform that surfaces opportunities they should prioritize for automation. For developers, it is a suite of workspaces to deploy any conversational AI use case in minutes.
HaloITSM is an IT service management software designed to streamline and automate IT processes for organizations. The software provides features such as incident, problem, and change management, asset and configuration management, and service request handling within a centralized platform. It supports workflow automation, reporting, self-service for end users, and integration capabilities with other business applications. HaloITSM addresses the need for efficient IT operation by enabling standardized processes, improving visibility into IT activities, and facilitating collaboration among teams. Its configuration and customization options help organizations adapt the software to meet specific service management requirements.
AiseraGPT is a software designed to deliver conversational automation and generative AI capabilities for enterprises. The software focuses on understanding and responding to complex user queries by leveraging natural language processing and machine learning models. AiseraGPT automates customer service, IT support, and business workflows by integrating with existing enterprise platforms, enabling organizations to address routine and advanced requests efficiently. The software provides contextual responses, self-service features, and incident resolution while maintaining data security and compliance standards. Its features aim to reduce operational bottlenecks, improve service response times, and enhance user satisfaction by streamlining repetitive tasks and enabling scalable support across multiple channels.
Atera is an Autonomous IT management platform powered by patented agentic AI agents that transform how IT teams work. Its core capability, IT Autopilot, is a context-aware AI agent that acts as a personal technician for every employee resolving issues in real time and integrating with tools and APIs. Built for Managed Service Providers (MSPs) and internal IT departments, Atera combines Remote Monitoring and Management (RMM), ticketing and helpdesk, patch and asset management, and advanced analytics into a single intuitive solution. Trusted by more than 13,000 customers across 120+ countries, the platform supports over 6 million endpoints and resolves more than 1 million tickets each month, enabling IT teams to scale effortlessly, improve service quality, and deliver better business outcomes.
EV Service Manager is an IT service management software designed to streamline and automate processes related to incident, problem, change, and asset management. The software offers features such as self-service portals, knowledge management, workflow automation, and integration capabilities with other IT systems. EV Service Manager enables organizations to manage IT services efficiently, reduce manual intervention, and support compliance with service delivery standards. By centralizing service requests and automating resolution processes, the software assists businesses in improving service quality, tracking performance metrics, and addressing operational challenges within IT environments.
HCL BigFix Service Management is an AI-driven, no-code, service management product that accelerates business transformation with streamlined onboarding and delivery experience across IT and beyond. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience. HCL BigFix Service Management leverages intelligent automation, AI- driven insights and seamless integration with third-party applications to improve operational efficiency and reduce costs. Additionally, HCL BigFix Service Management offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes. It offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments.
RITA is an AI automation agent that eliminates repetitive IT tickets by resolving issues before they reach the queue. It listens, understands, and takes action across chat, ITSM, and enterprise systems. Autonomously handling high volume requests such as password resets, access requests, software installs, and VPN fixes. Each interaction is policy-aligned and logged for full compliance. RITA continuously learns from every resolution, improving speed and accuracy over time, resulting in ticket deflection, faster MTTR, and higher employee experience scores.
OpenText Service Management (SMAX) is a software designed to support IT service management processes, including incident, problem, change, release, and request management. The software features analytics-driven automation, workflow design, self-service portals, and asset management capabilities. It helps organizations streamline service delivery, improve operational efficiency, and maintain compliance with service management best practices. SMAX addresses business needs by providing a configurable platform for tracking, resolving, and reporting IT service issues, enabling organizations to optimize resource usage, reduce downtime, and ensure continuous improvement in service operations.
InvGate Service Desk is an ITIL ready solution with an unprecedented user interface offering Incident, Problem, Change, Asset and Knowledge management processes. Service Desk provides unmatched collaboration between users, powerful automations and smart ticket management tools.
Multitenant cloud based SaaS or On Premise implementation. Completely code free configuration, drag and drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and gamification.
Leena AI is a software designed to automate employee experience and HR service delivery for enterprises. The software provides features such as intelligent virtual assistants, case management for HR queries, document management, policy automation, and analytics to streamline HR operations. It enables organizations to respond to employee requests, manage workflows, and access HR-related knowledge through conversational interfaces. Leena AI aims to reduce manual HR tasks, improve consistency in HR service delivery, and enhance employee engagement by providing instant support and information. The software integrates with common enterprise platforms and supports multi-channel communication to address business challenges such as query resolution delays, fragmented HR processes, and lack of centralized information access.
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.
SolarWinds Service Desk is a cloud-based IT service management software designed to streamline the delivery and management of IT services within organizations. The software offers features such as incident management, problem management, change management, and asset management, allowing teams to track, resolve, and report on IT-related issues. SolarWinds Service Desk supports workflow automation, enabling efficient handling of service requests and repetitive tasks. The software includes a configurable service catalog and self-service portal for end users, facilitating faster issue resolution and improving transparency. It helps organizations address challenges related to IT support efficiency, compliance, and resource tracking by providing centralized visibility and reporting capabilities for IT operations.
ManageEngine ServiceDesk Plus is an IT service management software designed to assist organizations in streamlining their IT support and help desk operations. The software offers features such as incident management, asset management, change management, problem management, and a self-service portal, enabling users to submit and track service requests. It supports workflow automation, knowledge base creation, and SLA management to enhance operational efficiency. ServiceDesk Plus also provides reporting and analytics capabilities to help organizations monitor performance metrics and optimize IT service delivery. The software addresses the business need for centralized ticket handling, resource tracking, and standardized IT processes.
Luma AI Suite is a software designed to enhance IT service management operations with artificial intelligence capabilities. The software offers automation for common IT tasks, natural language processing for conversational interfaces, and machine learning to streamline ticket categorization and routing. It supports integration with existing IT service management platforms and assists organizations in reducing manual intervention, improving issue resolution efficiency, and maintaining consistent support experiences. Luma AI Suite addresses the business problem of high service desk workloads and enables organizations to optimize their IT support processes by automating routine inquiries and facilitating faster incident management.
SymphonyAI IT Service Management software offers a comprehensive platform designed to streamline and automate IT service processes across organizations. The software provides features for incident management, problem resolution, change management, and service request handling, enabling efficient workflow automation and improved visibility into IT operations. With integrated analytics and reporting capabilities, the software supports decision-making and promotes continuous service improvement within IT departments. It assists organizations in addressing common IT challenges such as service disruptions, operational inefficiencies, and user requests by providing structured processes and actionable insights. The software facilitates collaboration between IT teams and end users, helping to ensure consistent service delivery and compliance with established practices. SymphonyAI IT Service Management software is suitable for businesses seeking to enhance IT service quality and operational reliability through process optimization and data-driven management.