Artificial Intelligence Applications in IT Service Management Reviews and Ratings

ServiceNow offers a positive vendor experience due to its robust platform, excellent customer support, seamless implementation, scalability, and continuous innovation in meeting evolving business needs.

The support you receive from your account managers, technical support team and sales is at the next level. They really do care, even for little guys like us and really appreciate loyalty and taking all feedback on board.

Overall, we are very pleased with our purchase of Moveworks products. We were looking for an AI chatbot before it became a mainstream technology. We chose Moveworks because we needed a solution that didn't require us to hire a large number of support and development staff. Moveworks provided exceptional experience from our initial discussions around our interests through implementation and post-implementation support. The team has been patient and courteous in every interaction. Their expertise and professionalism were evident throughout the entire process. The level of dedicated support they provide to make the investment as beneficial as possible is beyond what other companies we work with deliver. As part of your post-implementation support, you are assigned a dedicated Customer Success Manager and a Customer Engineer. This ensures that your company's initiatives are aligned to what the capabilities that Moveworks has to offer. I highly recommend them to my peers.

We use Freshservice and Freshcaller products. With ease of use and streamlined design it makes our support team more productive than ever. Our customer success team is always around to take our feedback and provide us the best product they can.

BMC showed us that they were willing to partner with us and bring their experience to the table to meet our needs where other vendors were more interested in fitting our needs in a box. We found the BMC team knowledgeable, collaborative and willing to learn about our business and make suggestions on how Helix can help us integrate 3 companies IT processes into a single process that uses industry best practices.

Barista has enabled us to take our virtual agent capabilities to the next level. We used to refer to Barista as a chatbot, but it is far more than that. With Barista, we actually get work done.

Very professional partner. Innovative functions and low code concept is very useful for a fast and broad grow in all areas of the company

We've had an excellent experience using Jira Service Management. The Atlassian Intelligence tooling has particularly been a success for our team

We were looking for a Service Desk that allowed collaboration, with a modern UI, allowed workflows, integrated with an inventory database, and InvGate met all of these requirements.

The experience of using Leena AI over the last 1+ year has been great. The self-service capability of an average frontline worker is the most powerful thing and the ability to use it through multiple channels is what makes it stick with them. Tickets have been resolved significantly through self-service and when unanswered, go to the right group through intelligent ticket routing through a centralized ticketing system within Leena AI. At the end of the day, the user experience improves significantly. It is also integrated with our ITSM and knowledge management systems and other applications making it a one stop shop for our employees to get answers to their questions.

EasyVista is a great partner to work with - they really listen to our feedback and provide a quality level of support. The product capabilities are extensive, and with the level of bespoke customisation that we're empowered to deliver, we are very flexible and able to respond rapidly to ever-changing business needs. EasyVista has an impressive culture of continuous improvement, with an ambitious development roadmap across all its major product lines.

The Rezolve Team has been stellar. They offer quick response times, flexibility with customization of the product, and overall are pleasant to work with.

Ivanti is very capable but complex to administer. Its evolved over many years and has a great deal of legacy code in the system. This can make it cumbersome to develop forwards. Ivanti are clearly making strides to integrate Generative AI into their products which is great, but there are some legacy improvements which they really need to finalise.

Avaamo has been a quick service provider, we have achieved 50 use cases delivery over a period of one year