Product Listings
Founded in 2001 and headquartered in Pleasanton,CA, Medallia is a provider of an integrated SaaS-based customer and employee experience mgt solution. The company offers an AI/ML-powered platform titled Medallia Experience Cloud™ which helps organizations gain actionable customer and employee insights and drive intelligent decisions. The platform helps organizations to understand the customer and employee journey, anticipate needs, predict behavior, and improve outcomes. The key component of MEC include comprehensive omni- channel feedback capture in a unified platform, unstructured data analysis, predictive and action-oriented analytics, real-time and personalized reporting, risk scoring and self-service.
Medallia also provides digital and experience orchestration solutions which serve as a unifying technological layer that acquires knowledge, comprehends data, and manages customer journeys and dialogues .Additional Medallia services include BI, Social Listening, and Contact Center.
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a global network of real people, ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.
UserTesting equips teams with the tools to understand why customers behave the way they do—transforming insights into impactful decisions. Built on an enterprise-grade AI platform, UserTesting provides fast, high-quality feedback that bridges the gap between what customers expect and the experiences they receive.
UserTesting makes research, testing, and feedback accessible to every team across the enterprise, ensuring customer-first decisions are made with speed and precision. By uncovering the thoughts, emotions, and motivations behind customer behavior, UserTesting helps organizations create experiences that inspire loyalty and drive growth.
Discuss concentrates on leveraging innovative technology towards gaining advanced insights. It serves as a custom-tailored platform, designed exclusively for researchers by researchers, focusing on the significance of understanding and valuing the experiences of customers. The company aids Market Insights, Customer Experience, and User Experience professionals globally in obtaining comprehensive insights in real-time, thereby transforming customer relations. Discuss's approach extends beyond just data, indicating its role in enhancing empathy and customer-centered approaches.
Dscout is a research tool dedicated to capturing real-time qualitative feedback in various forms such as video, voice, images and text. It aims to discover how individuals engage with products, services and everyday life. The tools provided by dscout enable businesses to understand and apply insights from their customers' experiences in pivotal moments. The culture at dscout fosters curiosity and thoughtfulness about what drives people's actions. Being established in 2011 by the innovation firm gravitytank based in Chicago, dscout offers a web platform and mobile application for tech-savvy organizations. It provides media-rich qualitative feedback which is organized and analyzed within a quantitative framework. This helps research, product, UX and marketing leaders identify, understand and follow crucial product, service and brand experiences that influence their customers.
Mindswarms is a platform dedicated to providing consumer insights to assist prominent brands in innovation. It functions through multiple methods such as comprehensive studies and self-service software to facilitate brands in comprehending their customer needs more deeply, thus aiding in their growth and development.
Typeform is a distinctive form builder offering services to numerous businesses. Its expertise lies in data collection with the use of forms, surveys, and quizzes. Typeform utilizes an appealing visual design, facilitates a conversational flow, and harnesses superior data gathering features, equipping businesses with the ability to gain and provide more with each form application.
VideoPeel is a platform that specializes in providing video-based services. The company primarily focuses on enabling customer advocacy through the power of video. Its main offerings include video testimonials, virtual appraisals, video interviews, video-based surveys and evaluations, and video involved customer assistance. They serve the needs of more than 4000 users by offering efficient solutions to the problem of building and maintaining customer trust and engagement through digital mediums.
Vidyard specializes in video hosting, enablement, and analytics. The company's core focus is on assisting in enhancing buyer interaction, facilitating deal closures, and streamlining content for optimal outcomes. Vidyard is a platform that is prevalently used in marketing and sales areas. It provides an effective solution to the central business issue of maximizing content efficiency and improving customer engagement.
The company focuses on technology development aimed at facilitating creation, collaboration, and communication among various teams via short-form video. Its primary business problem resolved revolves around the enhancement of team coordination and engagement through digital video capacities. Without emphasizing any specific clients or products, the company's objective is streamlining team interaction and accelerating project execution through easily accessible video tools. The ultimate aim is to reinvent communication methods, offering a more immersive and efficient alternative to traditional approaches.
Voxpopme operates on the principle that high-quality insights should be accessible quickly and at a practical cost. The company acknowledges the strain on insight teams to produce dependable answers to vital business queries with limited sources and offers a solution. Voxpopme fundamentally revolutionizes insight teams by accumulating, centralizing, and evaluating qualitative data. The company's Qualitative Insights Platform integrates the rapidity of Video Surveys with the comprehensiveness of Live Interviews and the capabilities of AI Insights, offering a 60-fold faster analysis. The platform aids companies in enriching their research studies, improving their product creation processes and shaping their strategic direction.