Corporate Telephony Reviews and Ratings

I use Skype as my primary communication channel. Always good and reliable for desktop. The mobile phone Android version is also good. The good thing is it works on all platforms and the video and audio quality is superb. It is a very useful app, complete with a lot of funny options especially when you are speaking with people from all over the world. Skype is far better than other competitors because of its security and robustness as it has very nice features to get in touch with other users. It has an intuitive interface with strong features like screen sharing, file transfer, and group calling which serves as an effective tool for both personal and business interactions. Scheduling meetings and chat services is the best part of Skype. It keeps all the scheduled meetings in a calendar which never leaves you in a mess. Its customer support is also very good who are there for your help every hour. I highly recommend everyone to have skype installed in their smart phones and in desktops.

Over the product has meet all of our business needs and has the capacity and features we need going forward as we continue to grow

This is a great product brought to the industry by Mitel as it is very reliable and easy to operate and program. The system is very flexible and so allows us to install various devices from digital to UC softphones. The stability and flexibility of the product is great for the price.

Implemented from a hybrid VoIP and analog phone environment to MiTel during pandemic without issue. Most organizations would benefit from a cloud based solution. In our situation, being in one building, self-hosting an internal cloud proved the most cost effective solution.

Very good product, very powerful and lot of features available

We're using CUCM as our internal PBX solution, integrated with Jabber for IM. The solution is great and stable. We have around 1000 users with different phone model. The system is connected to external world with PRI and SIP trunk, using CUBE. The redundancy is guaranteed by 3 different CUCM servers located in different sites.

Overall very happy with the implementation, the only issue we had was the techs installing it completed 97% of it, but because the system was comprehensive, they left a couple of minor things, which when we found out about them, were fixed easily. Very good system. We intend on installing the same system in another location and integrate the capabilities of the systems to cross over for overflows in calls and other things. Simple to use, very reliable.

This is an Awesome telephony solution provided by Cisco for a small to the midsized location of 10 – 450 users. Depending on the number of users and model of the gateway used, we can deploy and configure CME on network gateway itself. Most companies prefer to install and run CME and the back-up network Gateway. Cisco CME can’t provide the granular level of configuration or flexibility to cater to the complex needs of the customer, however, is the best solution for remote and branch office sites. CME can integrate with third-party application solutions which are either on-premises or service provider-hosted deployment scenarios and can cater most of the requirements of a branch office. CME can be used as a contact center for small to mid-sized companies and we can design IVR, Auto Attendant call flows to cater to the requirements of remote / branch offices. CME can be used to as Cisco Unified Survivable Remote Site Telephony equipment, which can cater calls without interruption when the WAN link between the Central site and branch office is down. If you’re looking for an all in one telephony solution for branch sites, this is the best product. We can provide Voice Mail functionality if we can install the CUE module in the same gateway. Also, we can even support legacy Analog Phone & Fax by installing FXS Modules on this gateway. We can also support service provider and other third-party application if we can install the FXO modules. CME can provide support for Microsoft CRM and Salesforce using Telephony Application Programming Interface (TAPI). This is the ONE BOX SOLUTION if you're looking for deploying telephony at your remote / branch site offices.

It was easy experience deploying the complete solution, However the config took a while for it work as per my business requirement, at the end the solution we deployed was great for consyumption

Voice was used in my old comapny and I thought it worked well with how we were situated. Our team were reliant on hot desking and we all had our own Voice logins which made it easy to access any phone and use it as if it were our normal desk.

It was nice working with them always, on time and try by all means to deliver what is needed. But I would like them to improve on communication part, the communication was a bit sluggish at times, you find out that they were supposed to send some communication but it arrives later or it's not clear or communicated properly.

From Pre-Sales to After Sales, quality of service is consistency and excellent and prompt response to all our questions.

Great setup and so many ways to personalize your settings to how you like to experience calls.

Very helpful, to be honest, most of the documentation with CM was very hepful. I have mostly just gone off of that.

Getting help from Mitel when needed through our partner has always been easy. Products and innovations from Mitel have been inline to what we need.

It has a wide configuration allowing adapting it to the needs of the company. points against, has a limit of units to connect and heats up.

I love that it is fully open source based on asterisk so we can customize pretty much everything we want on the backend along with any API integrations we can think of