Corporate Telephony Reviews and Ratings

Skype is a communication platform that has been used for a long a long time to do audio and video calls over the internet. It uses the peer to peer model and the VoIP ( which simply means voice over internet protocol) technology which makes it have a lot of features and capabilities that allows for people to do conference calls through video, audio, sms services, screensharing, instant messaging as well as paid international calls. It has two versions namely; the personal skype and the skype for business version which is mostly used by companies to achieve their business needs in as far as communication is concerned.

Over the product has meet all of our business needs and has the capacity and features we need going forward as we continue to grow

We were looking for a voice solution for our application in organization and based on our prior experience we got the information about the MiVoice solution so we initiated a pilot project to just test this solution on our platform. But, we were satisfied with this and integrated in all our application. Now all our competitors asks about this solution. We are really happy with this.

Implemented from a hybrid VoIP and analog phone environment to MiTel during pandemic without issue. Most organizations would benefit from a cloud based solution. In our situation, being in one building, self-hosting an internal cloud proved the most cost effective solution.

We're using CUCM as our internal PBX solution, integrated with Jabber for IM. The solution is great and stable. We have around 1000 users with different phone model. The system is connected to external world with PRI and SIP trunk, using CUBE. The redundancy is guaranteed by 3 different CUCM servers located in different sites.

Overall very happy with the implementation, the only issue we had was the techs installing it completed 97% of it, but because the system was comprehensive, they left a couple of minor things, which when we found out about them, were fixed easily. Very good system. We intend on installing the same system in another location and integrate the capabilities of the systems to cross over for overflows in calls and other things. Simple to use, very reliable.

Fast and competent support for resolving cases and proposing new solutions.

This is an Awesome telephony solution provided by Cisco for a small to the midsized location of 10 – 450 users. Depending on the number of users and model of the gateway used, we can deploy and configure CME on network gateway itself. Most companies prefer to install and run CME and the back-up network Gateway. Cisco CME can’t provide the granular level of configuration or flexibility to cater to the complex needs of the customer, however, is the best solution for remote and branch office sites. CME can integrate with third-party application solutions which are either on-premises or service provider-hosted deployment scenarios and can cater most of the requirements of a branch office. CME can be used as a contact center for small to mid-sized companies and we can design IVR, Auto Attendant call flows to cater to the requirements of remote / branch offices. CME can be used to as Cisco Unified Survivable Remote Site Telephony equipment, which can cater calls without interruption when the WAN link between the Central site and branch office is down. If you’re looking for an all in one telephony solution for branch sites, this is the best product. We can provide Voice Mail functionality if we can install the CUE module in the same gateway. Also, we can even support legacy Analog Phone & Fax by installing FXS Modules on this gateway. We can also support service provider and other third-party application if we can install the FXO modules. CME can provide support for Microsoft CRM and Salesforce using Telephony Application Programming Interface (TAPI). This is the ONE BOX SOLUTION if you're looking for deploying telephony at your remote / branch site offices.

It was easy experience deploying the complete solution, However the config took a while for it work as per my business requirement, at the end the solution we deployed was great for consyumption

Voice was used in my old comapny and I thought it worked well with how we were situated. Our team were reliant on hot desking and we all had our own Voice logins which made it easy to access any phone and use it as if it were our normal desk.

It was nice working with them always, on time and try by all means to deliver what is needed. But I would like them to improve on communication part, the communication was a bit sluggish at times, you find out that they were supposed to send some communication but it arrives later or it's not clear or communicated properly.

From Pre-Sales to After Sales, quality of service is consistency and excellent and prompt response to all our questions.

Great setup and so many ways to personalize your settings to how you like to experience calls.

Very helpful, to be honest, most of the documentation with CM was very hepful. I have mostly just gone off of that.

Getting help from Mitel when needed through our partner has always been easy. Products and innovations from Mitel have been inline to what we need.

It has a wide configuration allowing adapting it to the needs of the company. points against, has a limit of units to connect and heats up.

I love that it is fully open source based on asterisk so we can customize pretty much everything we want on the backend along with any API integrations we can think of