Customer Service BPO Reviews and Ratings

I have managed outsourced vendors for over 12 years. I have never worked with a more experienced vendor whose sole focus is the overall customer experience combined with their focus on their agents experience. The partnership is what they think about and the speed with which they execute is second to none.

End to End TaskUs has been excellent to deal with. They are a true partner when it comes to service and working together. They are quick to adjust when needed and also work together with us to help create new plans/pathways etc. There is a true level of care that they give towards their clients.

The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.

Strong partnership mindset, willing to invest with a deep emphasis on customer outcomes.

Helpware has been a great partner to work with. They have helped create a customized solution that fit our needs and have remained adaptable as those needs change. The management team has been helpful, friendly and professional. The agents are adept and eager to learn.

VXI has been a fantastic partner who has helped my team drive transformation within the CX and EX. They are true innovative thinkers, always bringing us new ideas to test and learn, as well as supporting our team in documenting & improving existing business. The CX Advisory team has helped to take our CX and EX to the next level by driving strategy, thought leadership, and new ways of working. This team is helping our company solve significant CX & EX pain points with process and technology. I would highly recommend any organization who is interested in finding a flexible and reasonably priced partner who knows their stuff consider VXI's consulting practice.

Energizer has the potential to pull the performance & their plug and play model is amazing where you can scale to whatever level in min due course of time. Also the WFH Model is so successful that it enables our attrition down. Management listens to us and resolve our query in faster method.

Cognizant has been a great partner to help our org. build an integrated call center for the restaurants. Our partnership was critical as we navigated a pandemic and a national staffing crisis. We increased the number of restaurants on the call center by over 100% which was key to our success. Cognizant provided solution based innovation that helped us improve the customer experience and have record growth of sales and average check. Their team worked with PJI to ensure we have weekly communication session with their leadership and key support teams to evaluate the performance to the metrics. The are extremely open to feedback and strive for continuous improvement.

HGS has been a very reliable partner delivering world class service as our organization went through big changes throughout the past year. The level of agility in carrying out our operations during the pandemic has been top notch.

When we found a new supplier to provide customer service, we analize some points and Sitel attended all the points with high quality and performance.

Most of the relationship with Sutherland has been easy, however the process to establish a contract is somewhat arduous.

a very reliable partner. Comdata take care of the customer's needs in a brilliant way, understanding and proposing solutions in BPO at top lever

Our Alorica leadership partner team works extremely well with us. They know our customers, our state regulatory business rules, our priorities - and they are uber-responsive in times of need, which has been invaluable during this pandemic.

Wipro is very flexible and willing to assist. The leadership staff is very capable and innovative. Training is comprehensive.

Startek has been our Goto Partner when it comes to Scaling our Contact center requirement and doing Bulk and quick Hiring

Tata is a brand the needs no introduction and the switch to the service has paid dividends to the organization. The overall transition for the current platform happened in just 18 days. The service provided is amazing. In the period of 5 months, we saw the call decline rate go to just 3% as compared to 12% in the same time period last year. The tracking and the easy customizable platform help gain useful business insights that help take decisions on the next step effectively and efficiently. the feedback forms the end user have been positive and have helped them tackles the calls and the files flow easily. The less clutter on the onsite helps save space and utilize it for something better. The customer interaction suite and the online security make it easy for the users to navigate and stay in compliance with the policies.

TTEC has an extremely advanced suite of customer experience management solutions. It offers inbound outbound marketing, service support, tech support, issue resolution etc. services and provides solutions across all channels including AI chatbots and voice bots making its offerings tech-enabled