• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
All Categories
/
Customer Service BPO

Customer Service BPO Reviews and Ratings

What are Customer Service BPO?

Gartner defines the customer service business process outsourcing (CS BPO) market as the delegation of customer service (CS) business process activities to support existing and potential clients to a third-party service provider. The services provided may include digital services, assisted channel services, technology and system integration, infrastructure, software development and design, reporting and analytics, and business process management.

How Categories and Markets Are Defined

Product Listings

Filter by

Products 1 - 20 of 41
Sort by
Logo of Webhelp Customer Service BPO Services

Webhelp Customer Service BPO Services

By Webhelp

4.6
(13 Ratings)

Webhelp Customer Service BPO Services is a service that focuses on managing customer interactions across multiple channels, including voice, email, chat, and social media. The service offers solutions for handling customer inquiries, technical support, complaint management, and order processing. By leveraging digital technologies and process optimization, the service aims to enhance customer experience and streamline operational workflows for organizations. It supports businesses in addressing customer needs efficiently and helps facilitate communication between companies and their customers, contributing to improved service delivery and operational efficiency.

Show More Details
Logo of TaskUs Customer Service BPO Services

TaskUs Customer Service BPO Services

By TaskUs

4.8
(10 Ratings)

TaskUs Customer Service BPO Services is a service that provides outsourced customer support solutions designed to assist businesses in managing customer inquiries across various communication channels such as phone, email, chat, and social media. The service offers features including multichannel support, issue resolution, and process optimization aimed at improving the efficiency of customer interactions. TaskUs Customer Service BPO Services focuses on addressing challenges related to high support volume, scalability, and maintaining service quality while allowing businesses to concentrate on core operations. The service supports different industries and can be tailored to meet specific client requirements through flexible staffing models and technology integration.

Show More Details
Logo of Connext Customer Service BPO Services

Connext Customer Service BPO Services

By Connext

4.6
(7 Ratings)

Connext Customer Service BPO Services is a service that provides outsourced customer support solutions for businesses seeking to optimize their customer engagement processes. The service offers a range of customer interaction channels, including voice, email, chat, and social media management, aimed at handling inquiries, resolving issues, and supporting users throughout their journey. It is designed to help organizations improve operational efficiency by delegating customer service tasks to a dedicated team, allowing businesses to manage fluctuating call volumes, streamline service delivery, and maintain consistent client communication. The service focuses on supporting companies in managing customer relationships and addressing business process needs through scalable outsourcing options.

Show More Details
Logo of SupportYourApp Customer Service BPO Service

SupportYourApp Customer Service BPO Service

By SupportYourApp

4.9
(6 Ratings)

SupportYourApp Customer Service BPO Service is a customer support service designed to assist businesses in managing customer communications across multiple platforms, including email, live chat, phone, and social media. The service offers multilingual support, integration with various help desk and CRM software, and customizable workflows to streamline customer interactions. It provides tools for ticket management, response tracking, and performance analytics, enabling businesses to address customer inquiries efficiently and maintain consistent service quality. The service aims to help organizations improve customer satisfaction, reduce response times, and scale their support operations according to changing business needs.

Show More Details
Logo of CES Digital Commerce

CES Digital Commerce

By CES

4.9
(5 Ratings)

CES Digital Commerce is a software designed to support businesses in managing digital commerce operations by providing functionalities for order management, product information management, digital marketing integration, and analytics. The software enables enterprises to streamline online sales processes, optimize product catalogues, and enhance customer experiences through various integration capabilities with existing enterprise systems. It addresses business requirements related to omnichannel commerce, automation of workflows, and improving operational efficiency across e-commerce platforms. Additionally, CES Digital Commerce facilitates enterprises in responding quickly to market changes by offering flexible deployment options and customization to align with organizational goals.

Show More Details
Logo of Helpware Customer Service BPO Services

Helpware Customer Service BPO Services

By Helpware

4.8
(5 Ratings)

Helpware Customer Service BPO Services is a service designed to manage customer support operations for businesses across various communication channels. The service offers solutions such as omnichannel support, technical assistance, order processing, account management, and inquiry resolution, aiming to optimize customer interaction processes. By combining trained support teams with technology tools, the service enables organizations to address customer needs efficiently and reduce response times. It assists businesses in managing high volumes of support requests and maintaining consistent service standards, allowing them to focus on core operations while ensuring reliable customer experiences.

Show More Details
Logo of iEnergizer Customer Service BPO

iEnergizer Customer Service BPO

By iEnergizer

4.8
(5 Ratings)

iEnergizer Customer Service BPO is a service designed to manage customer interactions and support for businesses across various industries. The service includes multi-channel communication options such as voice, chat, and email, enabling efficient handling of customer inquiries, technical support, account management, and issue resolution. It aims to improve operational efficiency by streamlining customer engagement processes, reducing response times, and ensuring consistency in service delivery. The service provides tools for monitoring performance metrics, maintaining quality standards, and integrating with existing business systems. By offering scalable solutions tailored to business requirements, iEnergizer Customer Service BPO addresses the need for reliable customer support and helps organizations manage high volumes of interactions while optimizing resource allocation.

Show More Details
Logo of VXI Customer Service BPO Services

VXI Customer Service BPO Services

By VXI Global Solutions

4.8
(5 Ratings)

VXI Customer Service BPO Services is a service designed to support organizations in managing customer interactions across various communication channels. The service offers solutions for handling inquiries, resolving issues, and providing assistance to end users through voice, chat, email, and social media platforms. It utilizes process optimization, technology integration, and multilingual support to enable businesses to improve operational efficiency, enhance customer experiences, and address scaling requirements for customer care operations. The service addresses the need for reliable and consistent customer engagement for organizations operating in different industries.

Show More Details
Logo of Cognizant Customer Service BPO Services

Cognizant Customer Service BPO Services

By Cognizant

4.3
(4 Ratings)

Cognizant Customer Service BPO Services is a service focused on streamlining customer interactions through contact center management, omni-channel support, and process optimization. The service utilizes technology and domain expertise to automate routine inquiries, manage communications across channels, and provide analytics for enhanced customer insights. Businesses seeking to improve response times, reduce operational costs, and increase satisfaction can address challenges related to high call volumes and multi-platform support with this service. Offerings such as back-office support, order management, and technical assistance facilitate an improved customer experience while allowing organizations to maintain consistency and efficiency in their customer service operations.

Show More Details
Logo of HGS Customer Service BPO Services

HGS Customer Service BPO Services

By HGS

4.8
(4 Ratings)

HGS Customer Service BPO Services is a service that delivers outsourced customer support solutions across various communication channels such as voice, email, chat, and social media. The service utilizes technology and trained agents to manage customer inquiries, resolve issues, and handle transactions for businesses in multiple industries. It aims to improve customer experience, streamline contact center operations, and enhance customer engagement while enabling organizations to focus on core business functions. The service addresses the need for scalable, cost-effective customer support and offers capabilities such as analytics-driven insights, omnichannel support, and specialized process expertise to help businesses manage service interactions efficiently.

Show More Details
Logo of Foundever Customer Service BPO

Foundever Customer Service BPO

By Foundever

4.3
(3 Ratings)

Foundever Customer Service BPO is a service that provides customer support solutions for businesses seeking to enhance their customer engagement and operational efficiency. This service offers multi-channel support including voice, chat, email, and social media, and leverages digital technologies such as artificial intelligence and automation to streamline customer interactions. Foundever Customer Service BPO is designed to address common business challenges related to handling large volumes of customer inquiries, improving response times, and ensuring consistent service quality. The service includes the integration of advanced analytics to deliver insights on customer behavior and preferences, allowing businesses to make data-driven decisions and optimize their customer service operations.

Show More Details
Logo of Sutherland Customer Service BPO Services

Sutherland Customer Service BPO Services

By Sutherland

3.7
(3 Ratings)

Sutherland Customer Service BPO Services offers business process outsourcing with a focus on customer support and engagement solutions. The service utilizes digital technologies and human expertise to manage customer interactions across various channels such as phone, chat, email, and social media. It is designed to improve response times, increase accuracy in resolving customer inquiries, and enhance overall customer satisfaction. By leveraging automation and analytics, the service aims to streamline workflows and optimize resource allocation. Sutherland Customer Service BPO Services addresses the business need for scalable and efficient customer service operations and helps organizations reduce operational costs while maintaining service quality.

Show More Details
Logo of Alorica Customer Service BPO Services

Alorica Customer Service BPO Services

By Alorica

4.5
(2 Ratings)

Alorica Customer Service BPO Services is a service designed to support organizations in managing customer interactions across multiple channels. The service provides customer support solutions including inbound and outbound call management, technical assistance, sales support, and handling customer inquiries through voice, chat, email, and social media platforms. It leverages tools and methodologies to address business needs related to customer satisfaction, operational efficiency, and cost management. By delivering consistent service experiences, Alorica Customer Service BPO Services addresses challenges associated with large-scale communication and the need for scalable support operations across industries.

Show More Details
Logo of Comdata Customer Service BPO Services

Comdata Customer Service BPO Services

By Comdata

5
(2 Ratings)

Comdata Customer Service BPO Services is a service designed to manage and support customer interactions for businesses across various communication channels. The service facilitates the resolution of customer inquiries, handles account management tasks, and addresses transaction-related issues. By utilizing structured workflows and technology-enabled platforms, the service streamlines contact center operations, enhances response efficiency, and provides reporting and analytics on customer interactions. This service supports organizations aiming to improve their customer experience, optimize operational costs, and ensure compliance with service standards in their customer support functions.

Show More Details
Logo of Wipro Customer Service BPO Services

Wipro Customer Service BPO Services

By Wipro

4
(2 Ratings)

Wipro Customer Service BPO Services is a service that manages customer interactions and support functions for businesses across various channels including voice, email, chat, and social media. The service uses process optimization, automation tools, and analytics to streamline common customer service tasks such as inquiry handling, issue resolution, order management, and technical support. By offering multilingual and omnichannel support, the service aims to enhance customer experience while assisting organizations in managing operational costs and maintaining service consistency. It is designed to address business needs related to improving response times, increasing customer satisfaction, and supporting scalable customer engagement operations.

Show More Details
Logo of Startek Customer Service BPO Services

Startek Customer Service BPO Services

By Startek

5
(1 Rating)

Startek Customer Service BPO Services is a service that provides customer engagement solutions for businesses across a range of industries. The service offers multi-channel support including voice, chat, email, and social media to address customer inquiries and issues. It is designed to help organizations manage and improve customer interactions, streamline communication, and resolve service-related challenges efficiently. The service uses analytics and process optimization to enhance response times, monitor customer satisfaction, and deliver consistent support experiences. By leveraging contact center technologies and trained personnel, it addresses the business need for scalable and reliable customer service operations.

Show More Details
Logo of Tata Communications CCaaS

Tata Communications CCaaS

By Tata Communications

5
(1 Rating)

Tata Communications CCaaS is a software that provides cloud-based contact center capabilities designed to enhance customer engagement across multiple communication channels. The software enables businesses to manage and streamline interactions through voice, chat, email, and social media, offering features such as intelligent routing, workforce management, and real-time analytics. Tata Communications CCaaS aims to improve operational efficiency and ensure consistent customer experiences by integrating customer interaction data with customer relationship management and other business tools. The solution addresses the problem of fragmented customer service processes by centralizing contact center operations within a secure, scalable cloud environment, supporting remote and distributed teams, and facilitating seamless collaboration among agents.

Show More Details
Logo of TTEC Customer Service BPO Services

TTEC Customer Service BPO Services

By TTEC

4
(1 Rating)

TTEC Customer Service BPO Services is a service designed to support businesses in managing customer interactions across various channels including phone, email, chat, and social media. The service offers solutions such as customer support, technical assistance, and issue resolution to help organizations improve customer satisfaction and retention. It leverages technology and trained personnel to streamline communication processes, reduce response times, and address customer inquiries efficiently. The service is intended to help businesses optimize their customer experience operations while focusing internal resources on core business activities.

Show More Details
Logo of 3i Infotech Customer Service BPO

3i Infotech Customer Service BPO

By 3i Infotech

3i Infotech Customer Service BPO is a service designed to manage customer interactions and support operations for businesses across various industries. The service provides multi-channel support including voice, email, and chat communication, aiming to streamline responses and resolve queries efficiently. It incorporates process automation and knowledge management to enhance service accuracy and consistency. The service is utilized to address business requirements such as improving customer satisfaction, reducing operational costs, and handling large volumes of customer requests. Organizations use this service to optimize customer engagement while maintaining data security and compliance standards.

Be the first to .
Logo of AlmavivA Customer Service BPO Services

AlmavivA Customer Service BPO Services

By AlmavivA

AlmavivA Customer Service BPO Services is a service designed to manage and support customer interactions across multiple communication channels, such as telephone, email, chat, and social media. The service offers solutions for customer care, technical support, back-office processing, and sales assistance, aiming to optimize operational efficiency and enhance the quality of customer interactions. AlmavivA Customer Service BPO Services utilizes process automation, data analytics, and digital tools to streamline workflows and ensure consistent service delivery. The service addresses business needs related to reducing response times, improving customer satisfaction, and enabling organizations to focus on core activities by handling routine customer service functions through outsourced processes.

Be the first to .

Gartner Research

Magic Quadrant for Customer Service BPO

Popular Product Comparisons

Alorica Customer Service BPO Services vs Cognizant Customer Service BPO ServicesTaskUs Customer Service BPO Services vs Webhelp Customer Service BPO ServicesCognizant Customer Service BPO Services vs Webhelp Customer Service BPO ServicesAlorica Customer Service BPO Services vs Webhelp Customer Service BPO ServicesWebhelp Customer Service BPO Services vs Wipro Customer Service BPO Services

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.