Product Listings
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Wolken Software is an enterprise-grade B2B SaaS company that uses AI to automate workflows for enterprises. With its 3S Model (Simple, Scalable, and Secure), Wolken empowers global clients in their digital transformation journey. It offers Enterprise Management and Customer Service Desk by providing a powerful, Agentic AI no-code platform to streamline business processes.
Elium is a sovereign European SaaS solution that combines knowledge management, gen AI and collaboration. Built to scale from 100 to 30,000+ users, Elium acts as a single source of truth across operations, customer service, IT, or innovation teams. The platform enables rapid capture, structuring, and retrieval of content within a centralised hub of verified, trusted knowledge.
From strategic consultancies and financial services to energy providers, cosmetics, retail, construction, food production, and humanitarian organisations, Elium drives operational excellence across diverse industries. With integrations into O365, SharePoint, Teams, Google Workspace and CX/IT applications such as Zendesk, Intercom or Salesforce. Elium is backed by sovereign European hosting, GDPR compliance, and ISO27001 certification, providing enterprise-grade security.
FocalScope is an omni-channel communications platform designed to promote collaboration and efficiency for teams that deal with a large volume of client communications on multiple channels. The platform allows users to access email ticketing, voice telephony, live chat, knowledge base, and social messaging from a single application; whether they prefer using mobile or desktop. The FocalScope unified platform allows AI-enabled assistance and workflow automations across channels; provides access to documents, templates, emails, and internal notes; promotes transparency with individual ticket assignment and clear activity logs; and facilitates timely customer responses with mobile push notifications for SLA alerts, with clear overviews of all SLA-dependent tasks & escalations. Clients from industries like BPOs, logistics, IT services, maritime, and more value the flexibility to implement the solution on cloud, on-premises, or a hybrid of both.
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.