Product Listings
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Elium is a European SaaS solution that combines knowledge management, collaboration, and generative AI.
Serving between 100 and 30.000+ users, Elium platforms are designed for scalability and function as a single source of truth across departments such as operations, customer service, IT, and innovation. Elium enables users to quickly capture, structure, and access content within a centralised hub of verified, trusted knowledge.
Elium is used across a wide range of industries, including strategic consultancies, financial services, energy providers, cosmetics, and retail groups. It also supports companies in construction, food production, and international humanitarian organisations.
With integrations into O365, SharePoint, Teams, Google Workspace, and Slack, Elium is backed by European hosting, GDPR compliance, and ISO27001 certification, providing enterprise-grade security.
FocalScope is an omni-channel communications platform designed to promote collaboration and efficiency for teams that deal with a large volume of client communications on multiple channels. The platform allows users to access email ticketing, voice telephony, live chat, knowledge base, and social messaging from a single application; whether they prefer using mobile or desktop. The FocalScope unified platform allows AI-enabled assistance and workflow automations across channels; provides access to documents, templates, emails, and internal notes; promotes transparency with individual ticket assignment and clear activity logs; and facilitates timely customer responses with mobile push notifications for SLA alerts, with clear overviews of all SLA-dependent tasks & escalations. Clients from industries like BPOs, logistics, IT services, maritime, and more value the flexibility to implement the solution on cloud, on-premises, or a hybrid of both.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility, and reduce risk — with smarter services, streamlined workflows, and improved collaboration. With over 40 years of experience and locations worldwide, the USU team helps customers move into the future.
