Customer Service Knowledge Management Systems Reviews and Ratings

What are Customer Service Knowledge Management Systems?

Gartner defines a customer service knowledge management system as a collection of technologies that enable the timely provision of contextually relevant, personalized information to an organization’s customers and customer service/support reps.

Product Listings

No filters available

Products 1 - 7 of 7
NICE Ltd. is a global technology company specializing in customer experience management software, offering solutions in journey orchestration, workforce management and augmentation, and customer service automation.
Be the first to write a review.
Elium is a European SaaS solution that combines knowledge management, collaboration, and generative AI. Serving between 100 and 30.000+ users, Elium platforms are designed for scalability and function as a single source of truth across departments...
Be the first to write a review.
FocalScope is an omni-channel communications platform designed to promote collaboration and efficiency for teams that deal with a large volume of client communications on multiple channels. The platform allows users to access email ticketing, voice...
Be the first to write a review.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to...
Be the first to write a review.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure...
Be the first to write a review.
USU is a provider of software and services for IT and customer service management and empowers companies to meet the demands of today’s digital world. Global companies use the solutions to cut costs, drive agility,...
Be the first to write a review.