Product(s): TRM Forensics
Overall Comment:"We have received truly white glove experience from TRM Labs, specifically the rep, who has been a real rockstar in his support of the product. Additionally, every TRM Labs employee I have interacted with has been exceptional in their own right. The tool is very good at what it does, and we really appreciate all of the additional trainings, webinars, and certifications that are complimentary to the product. "
Good UI, amazing customer support, strong risk indicators functionality.
Does not meet our full needs in regard to conducting investigations of the XRPL blockchain, specifically it is lacking functionality to drill down on activity to destination tags at wallet addresses in a powerful and insightful manner. Would be helpful to know how many transactions/volume of activity went to a specific destination tag. Also, would love to see more transaction monitoring capabilities built into the tool so that you could create more customer rules around on-chain activity, particularly without having to feed the transactions directly into TRM Labs. They already have all of the transactions, however, cannot automate rules on that existing activity on a block-by-block real time basis. Would like to see more functionality added to TRM Detect, such as addition of alerts on transactions based on certain risk indicators.