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Gartner defines dealer management systems (DMSs) as enterprise resource planning (ERP) systems designed specifically to help run the operations of a vehicle dealership. The DMS is the primary data management system, integrating multiple processes such as vehicle sales, workforce management, finance, inventory and workshop operations into a single unified platform and providing communication back to the manufacturer. Some vendors offer additional tools such as advanced analytics, field service management and CRM. The primary users are automotive dealers, but the systems also serve dealers of motorcycles, recreational vehicles (RVs), powersport vehicles, marine vehicles and construction vehicles.
Vehicle and parts inventory management. This tracks spare parts and vehicle inventory.
Manufacturer integration. The DMS integrates with automaker systems to report sales and integrate with manufacturer warranty and incentive systems.
Workforce and HR management. This manages scheduling, holidays, sick pay and other core HR functions.
Reporting and analytics. A system that shows sales and other operational trends.
Deal setup and execution, commonly known as the “desking” tool. This allows dealerships to arrange the transaction details for the sale of the vehicle, calculate monthly payments, account for trade-in vehicle terms and other aspects of the vehicle sale.
Tax, finance and accounting management. This manages the accounting and tax systems for the business.
Workshop or service management. This function enables the scheduling, pricing and other aspects of repair shop workflow management. It includes price quoting and time estimation tools.
CDK delivers secure, SOC 2-compliant software that goes beyond a traditional dealership management system (DMS)—providing everything dealers needs to run their business efficiently. Our fully integrated CDK Dealership Xperience Platform connects every department, from sales and service to accounting and parts. With tailored suites for enterprise and independent dealers—Foundations, Fundamentals, Vehicle Inventory, Modern Retail, Fixed Operations, and Intelligence—CDK helps streamline workflows, boost margins, and elevate customer experiences.
Backed by 50+ years of automotive expertise, CDK combines powerful technology with fast, high-touch support and industry-experienced teams to help dealers sell and service more cars while improving profitability. Dealer relationships with CDK reflect trust that can only come scale, stability, and ongoing commitment that's proven to keep dealerships moving forward.
Reynolds Retail Management System is a software developed to support automotive retailers in managing a range of dealership operations. The software offers features for inventory management, sales tracking, finance and insurance processes, service scheduling, and customer relationship management. It is designed to facilitate the flow of data across departments to enhance operational efficiency and visibility. The software enables users to automate workflows such as vehicle sales, service appointments, and parts ordering while providing reporting tools for business analytics. It aims to address business challenges related to process integration and information management within automotive retail environments.
Auto/Mate is a dealership management software designed to support automotive dealerships in streamlining operations across various departments including sales, service, finance, and accounting. The software provides tools for inventory management, customer relationship management, reporting, and workflow automation. Auto/Mate enables dealerships to track vehicle sales, manage service appointments, process repairs, monitor financial transactions, and generate compliance documentation. It aims to improve efficiency by centralizing data and automating routine tasks, thereby assisting dealerships in organizing their operations and maintaining accurate records within a unified platform.
Autologica Sky DMS is a software designed for automotive dealerships to manage operations including sales, service, parts, finance, and customer relationships. The software provides tools for inventory control, vehicle management, accounting, and reporting, helping dealerships automate processes and maintain data accuracy. It supports multi-location and multi-brand dealerships, integrates with manufacturer systems, and offers cloud-based access to facilitate remote management. The software aims to improve operational efficiency by centralizing information and streamlining workflows, enabling dealerships to monitor performance, reduce errors, and enhance business decision-making.
autoX is a preconfigured solution built on SAP S/4HANA for automotive and commercial equipment dealerships. It supports end to end processes across units, parts, and services, covering prospect and lead management, sales, service, and billing. The solution includes integrated Fiori, web, and mobile applications that drive consistent execution, stronger customer engagement, and informed decision making. Key capabilities include campaign management, leasing, electronic vehicle health checks, forecast based procurement, electronic catalogue integration, a B2B dealer portal, warranty and recall management, and KPI based analytics. autoX enables seamless execution across port and yard operations, showrooms, workshops, and field service.
DealerBuilt ceDMS is a software designed for automotive dealerships to manage core operations such as sales, finance, service, parts, and accounting. The software provides features that streamline processes including inventory management, customer relationship tracking, deal structuring, and service scheduling. DealerBuilt ceDMS integrates various dealership functions into a centralized platform to help enhance operational efficiency, improve data accuracy, and support regulatory compliance. It offers customizable workflows and reporting tools to give dealerships greater control over business tasks while aiming to address challenges such as fragmented systems and manual processes. The software supports the management of dealership information and operations in real time and can be tailored to align with unique business requirements.
Dealertrack is a software designed for automotive dealerships to streamline dealership operations and enhance workflow efficiency. The software provides tools for managing vehicle inventory, processing sales and financing deals, tracking customer information, and integrating with digital retailing platforms. Dealertrack enables dealerships to automate tasks such as contract processing, compliance management, and reporting, reducing manual data entry and improving accuracy. Through its connectivity with lenders and other industry partners, the software supports expedited financing approvals and documentation. Dealertrack addresses business needs for operational efficiency, regulatory compliance, and customer experience optimization within automotive retail environments.
Imaweb is a software designed to support automotive dealerships and manufacturers in managing customer relationships, sales, and service activities. The software offers features such as digital marketing automation, customer data management, lead tracking, and integrated communication tools. It enables users to manage campaigns, automate tasks, and centralize interactions with customers. By streamlining sales processes, service management, and aftersales activities, Imaweb addresses business needs related to improving operational efficiency and optimizing customer engagements. The software also supports compliance requirements and provides analytics for performance monitoring and decision-making within automotive retail environments.
incadea DMS is a software designed to support automotive dealerships in managing core operations such as sales, service, parts, and accounting. The software enables the automation of workflows across departments and integrates business processes to create a unified system for inventory management, customer relationship management, and financial reporting. incadea DMS facilitates real-time information sharing and supports data-driven decision making, allowing dealerships to handle service scheduling, track vehicle histories, process orders, and manage supplier relationships within a single platform. The software aims to streamline tasks, reduce manual errors, and improve operational efficiency for dealerships by offering tools tailored to the automotive industry’s requirements.
Keyloop DMS is a software designed to support automotive retail operations by streamlining dealership management processes. The software offers tools for inventory control, sales, finance, and service management, enabling dealerships to track vehicles, manage customer relationships, facilitate sales transactions, and organize aftersales services. It provides reporting capabilities for business decision support and helps automate routine administrative tasks. The software addresses business challenges related to operational efficiency, compliance management, and data integration by centralizing information flows across departments within a dealership environment.
PBS DMS is a software designed for document management within business operations. The software provides features for electronic storage, retrieval, and management of documents, aiming to facilitate workflow efficiency and improve organization of digital files. It enables users to automate document-related processes, control access, and maintain compliance with regulatory requirements. PBS DMS supports indexing, searching, and version control to streamline document handling and ensure accurate record keeping. The software addresses challenges related to paper-based documentation and manual file management by offering centralized digital archives and automated lifecycle management for business documents.
proaxia VSS is a software designed to support vehicle sales and service processes for businesses in the automotive sector. The software enables management of end-to-end vehicle sales, from initial customer inquiry to contract handling and delivery. It provides functionality for inventory and order management, pricing, integration with financial operations, and reporting. proaxia VSS is used to streamline dealership and workshop operations by centralizing data related to vehicles, parts, and services. The software focuses on improving process efficiency, data accuracy, and information flow across business units such as sales, aftersales, and finance. It is compatible with enterprise resource planning systems to facilitate integration into existing digital environments, and is developed to address the specific needs of automotive importers, dealers, and service providers.
Automates and integrates processes across all dealership departments — sales, service, parts, and accounting. Works with an embedded Sales CRM to manage customer relationships and maximize revenue opportunities. "Power Lane" mobile service lane tool with VIN scanning, technician inspections, automated quoting, and customer communication via text or email. "Make More Money" (M3) toolkits are a built-in process and training bundles proven to drive additional service and parts revenue. Includes real-time transaction posting with unlimited storage and no batch processing delays. Cloud-based on Microsoft Azure — no on-premise server required. Certified for all major domestic OEMs & most import OEMs in the US; and nearly all brands in Canada.
Tekion Automotive Retail Cloud is a software designed for automotive retail businesses to streamline operations through a unified platform. The software offers capabilities such as inventory management, digital retailing, customer relationship management, and service operations. It supports real-time data analytics and integration with dealership systems to improve workflow efficiency and operational transparency. By automating standard processes and providing tools for transaction management, the software aims to address challenges related to disparate systems and manual workflows in automotive retail settings. Tekion Automotive Retail Cloud enables dealerships to manage vehicle sales, service appointments, and customer interactions within a digital environment to facilitate business continuity and operational consistency.
VUE DMS is a software developed for automotive dealerships to manage various aspects of dealership operations. The software provides tools for inventory management, customer relationship management, sales processes, finance and accounting, service operations, and reporting. VUE DMS enables dealerships to streamline workflows, organize vehicle data, facilitate transactions, and handle regulatory compliance requirements. It supports integrations with other business tools, offers customizable features to adapt to dealership needs, and centralizes information to enable informed decision-making. The software is designed to address common challenges faced by automotive dealerships in managing complex transactions and maintaining operational efficiency.
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