Product Listings
BSI is a software company focused on digitizing customer relationships through its comprehensive platform, BSI Customer Suite. The suite offers expansive solutions in Customer Relationship Management (CRM), Customer Experience (CX), Data Management (CDP), Customer Insights, and Artificial Intelligence (AI). This platform assists businesses in real-time customer interactions, providing a cross-channel, automated, and personalized communication framework. The company specifically tailors its robust solutions for the retail, banking, and insurance sectors, leveraging its years of industry expertise. Founded in 1996, BSI maintains a network-based structure without hierarchies and operates through various locations in Germany and Switzerland.
The company's primary objective is to advance Conversational Commerce by seamlessly integrating shop systems, chat applications, and bots. Their unique design serves to connect APIs of chat apps, like WhatsApp and Messenger, with shop and CRM systems like Shopify, SAP, and HubSpot. This end-to-end integration takes place via a user-friendly interface. The purpose of this strategy is to facilitate businesses' communication through channels already in use by their customers and to effectively bridge the gap between sales, support inquiries, and actual conversions. Their comprehensive conversational suite is designed for brands that are keen on communicating and building relationships with their customer base. By guiding brands from setup to implementation, they provide a platform for personalized marketing and sales strategies.
Since 2013, CommBox has been enhancing the way brands and consumers communicate on digital channels. CommBox unifies customer engagements across digital channels into a single platform built with GenAI, empowering brands to automate at scale and free humans to focus on complex tasks.
Over 300 organizations across insurance, finance, retail and others, utilize our AI-driven omnichannel platform to increase efficiency and cut operational costs while delivering exceptional customer experiences.
Connexease, situated in Istanbul, Turkey, seeks to innovate within the customer care domain through its design and development of omnichannel conversational support platforms. These platforms are characterized by their multi-channel, conversational framework. In addition, they possess the unique capability of functioning with headless customer care channel integration platforms. Although it interacts with both brands and third-party outsourcing companies, the initial disrupt efforts are concentrated in the MENA and Turkey regions.
Exponentia.ai is a multinational technology firm focused on assisting businesses in resolving complex challenges using Artificial Intelligence (AI), Machine Learning (ML) and Data Analytics Solutions. The core of the company's operations revolves around the application of data and AI-first engineering practices, alongside industry experience. The company's proprietary solutions encompass the fields such as Voice Analytics, Intelligent Nudges, and Customer Intelligence Platforms. Considering Data Solutions, it deals with Machine Learning, Business Intelligence, Cloud, and Data Lakes. In the scope of AI, it offers natural language processing and conversational analytics. Established in 2014, Exponentia.ai is based out of Mumbai, India, and has a presence in the UK, Singapore, and US.
Ailleron is a global technology company with over 20 years of experience providing IT solutions for the banking, finance, and insurance industries. The company focuses on helping organizations streamline operations, enhance customer engagement, and digitize business processes to address evolving market needs.
Ailleron’s key offering, the LiveBank Customer Engagement Platform, supports organizations in delivering remote customer service and facilitating the sale of complex products in a fully digital environment. By leveraging innovative technologies, LiveBank enables efficient and customer-friendly interactions. Ailleron collaborates with clients globally, providing scalable solutions tailored to their business challenges.
REVE Chat is an omnichannel customer engagement platform equipped with artificial intelligence capabilities. It specializes in providing real-time assistance for both sales and support applications. The platform uses automated live chat technology to continuously interact with customers, facilitate qualification of leads across various channels, and enhance conversion rates. REVE Chat also incorporates a suite of visual engagement tools, which include co-browsing and video chat options. These tools aim to expedite issue resolution through personalized communication. The platform accommodates customer preferences for different channels, ensuring a comprehensive messaging experience. Other features provided by REVE Chat consist of Advanced Routing, Queuing, Auto triggers, and Visitor Analytics.
Revers.io is an omnichannel SaaS platform for after-sales management that connects all stakeholders through a single source of truth. Our mission is to simplify the after-sales experience for customers and employees by automating manual tasks, improving logistics traceability, and reducing operational costs.
Revers.io streamlines returns and repairs, turning a potential source of dissatisfaction into an opportunity for loyalty. The platform enables instant processing of after-sales requests through self-care and ensures full automation and visibility. It also lightens the workload of customer service teams by automating tasks and centralizing information for faster, more reliable responses.
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Uniphore is a B2B AI-native institution with a focus on improving business outcomes across various industrial verticals. One of the key solutions it provides includes infusing AI into multiple areas of the enterprise that have consumer impact. The company utilizes Generative AI, Knowledge AI and Emotion AI, combined with Workflow Automation to optimize customer-impacting operations. Furthermore, it possesses expertise in managing and analysing various forms of data including voice, video, and text. With advancement in AI technology, Uniphore foresees widespread disruption in enterprise functions, particularly those affecting customers. The company's comprehensive platform combines conversational AI, computer vision, tonal analysis, workflow automation, and Robotic Process Automation (RPA), all tailored to provide optimum customer experience across industries.
Uniphore is a B2B AI-native institution with a focus on improving business outcomes across various industrial verticals. One of the key solutions it provides includes infusing AI into multiple areas of the enterprise that have consumer impact. The company utilizes Generative AI, Knowledge AI and Emotion AI, combined with Workflow Automation to optimize customer-impacting operations. Furthermore, it possesses expertise in managing and analysing various forms of data including voice, video, and text. With advancement in AI technology, Uniphore foresees widespread disruption in enterprise functions, particularly those affecting customers. The company's comprehensive platform combines conversational AI, computer vision, tonal analysis, workflow automation, and Robotic Process Automation (RPA), all tailored to provide optimum customer experience across industries.
Vivantio is a provider of service management software for both internal, and external facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth.
Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.