Digital Customer Service and Support Reviews and Ratings
What are Digital Customer Service and Support?
Digital customer service and support can be thought of as any service interaction that starts from a screen. This market consists of applications that enable customer service and support to engage customers through their preferred digital channels, managing persistent dialogues. Digital first solutions treat those dialogues as the atomic unit...
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BSI is a software company focused on digitizing customer relationships through its comprehensive platform, BSI Customer Suite. The suite offers expansive solutions in Customer Relationship Management (CRM), Customer Experience (CX), Data Management (CDP), Customer Insights,...
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The company's primary objective is to advance Conversational Commerce by seamlessly integrating shop systems, chat applications, and bots. Their unique design serves to connect APIs of chat apps, like WhatsApp and Messenger, with shop and...
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Since 2013, CommBox has been enhancing the way brands and consumers communicate on digital channels. CommBox unifies customer engagements across digital channels into a single platform built with GenAI, empowering brands to automate at scale...
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Connexease, situated in Istanbul, Turkey, seeks to innovate within the customer care domain through its design and development of omnichannel conversational support platforms. These platforms are characterized by their multi-channel, conversational framework. In addition, they...
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Exponentia.ai is a multinational technology firm focused on assisting businesses in resolving complex challenges using Artificial Intelligence (AI), Machine Learning (ML) and Data Analytics Solutions. The core of the company's operations revolves around the application...
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Ailleron is a global technology company with over 20 years of experience providing IT solutions for the banking, finance, and insurance industries. The company focuses on helping organizations streamline operations, enhance customer engagement, and digitize...
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REVE Chat is an omnichannel customer engagement platform equipped with artificial intelligence capabilities. It specializes in providing real-time assistance for both sales and support applications. The platform uses automated live chat technology to continuously interact...
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Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address...
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Uniphore is a B2B AI-native institution with a focus on improving business outcomes across various industrial verticals. One of the key solutions it provides includes infusing AI into multiple areas of the enterprise that have...
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Uniphore is a B2B AI-native institution with a focus on improving business outcomes across various industrial verticals. One of the key solutions it provides includes infusing AI into multiple areas of the enterprise that have...
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Vivantio is a provider of service management software for both internal, and external facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
By combining enterprise-level functionality with the...
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