Digital Customer Service and Support Reviews and Ratings

LiveChat is a customer service platform that enables businesses to communicate with website visitors in real time through chat. Founded in 2002, the software helps companies provide instant support, generate leads, and boost sales conversions.

Key features include customizable chat widgets, automated greetings, canned responses, file sharing, and visitor tracking. The platform integrates with 200+ tools including CRMs, e-commerce platforms, and help desks like Salesforce, Shopify, and HubSpot.

LiveChat offers a ticketing system for managing inquiries outside chat hours, detailed analytics and reporting, and AI-powered chatbot capabilities through integration with ChatBot. The software supports multiple agents, team management, and routing rules to direct customers to the right department.

Available across web, desktop, and mobile apps, LiveChat serves over 36,000 companies worldwide across industries including e-commerce, SaaS, finance, and travel.

Tidio is a digital customer service platform that combines live chat, help desk, chatbots, and AI agents into one interface. It enables businesses to provide real-time support, automate common inquiries, and manage tickets across chat, email, and social channels. The live chat widget is fully customizable and multilingual, while the help desk includes shared inbox, ticket routing, and satisfaction surveys. Tidio’s AI agent, Lyro, can handle repetitive queries autonomously using content pulled from a business’s website or FAQ. Businesses can also create rule-based chatbots with the visual builder to support customer journeys, collect leads, or guide product selection. With tools for analytics, team management, canned responses, and multichannel integrations, Tidio helps teams scale support efficiently. It’s accessible via web, desktop, and mobile apps, and supports integration with platforms like Shopify, WordPress, Facebook Messenger, WhatsApp, and CRMs.

ChatBot is an AI-powered chatbot platform that helps businesses automate customer service, sales, and marketing through data-driven conversations. Part of the Text product family, it delivers 24/7 support with AI-generated responses.

The platform uses generative AI and natural language processing to understand queries and provide human-like responses. Users train chatbots by scanning their website or knowledge base to build a custom AI model. A no-code Visual Builder enables drag-and-drop chatbot creation, while pre-built templates help kickstart common use cases like lead generation and customer support.

ChatBot integrates with multiple channels including websites, LiveChat, Facebook Messenger, Slack, Shopify, and WordPress. It can seamlessly transfer chats to live agents when needed. Features include dynamic responses, product recommendations, analytics, and automated lead qualification.

The platform serves industries including e-commerce, healthcare, education, and enterprise.

BSI Customer Suite is a software designed to support businesses in managing and optimizing customer relationships across various channels. The software offers functionalities for customer communication, process automation, and workflow management, allowing companies to handle interactions and service requests efficiently. It provides tools for managing cases, sales, marketing campaigns, and service processes within a unified environment. BSI Customer Suite integrates with external platforms and existing IT landscapes to support seamless data exchange and facilitate consistent customer experiences. The software aims to address the business need for cohesive customer data management and streamlined customer-facing workflows, assisting organizations in reducing manual effort and improving response times.

Charles is a software designed to facilitate conversational commerce through integration with messaging platforms such as WhatsApp and Instagram. The software enables businesses to manage customer communications, provide support, and automate marketing campaigns within messaging channels. Features include chat automation, customer segmentation, broadcast messaging, and analytics to monitor engagement and optimize communication strategies. Charles addresses the business need to enhance customer interaction, streamline sales processes, and provide timely support within tools that customers already use, aiming to improve efficiency in customer relationship management via conversational interfaces.

CommBox unifies customer engagements across digital channels into a single platform built with GenAI, empowering brands to automate at scale and free humans to focus on complex tasks. CommBox supports all digital channels such as: WhatsApp, SMS, Facebook Messenger, Facebook Pages, Instagram, WhatsApp, YouTube, Google Business Messages, Google My Business, and others.

CommBox offers out-of-the-box integrations to leading CRMs and can integrate with any system via API. CommBox seamlessly integrates with SAP C4C CRM, Salesforce, Microsoft Dynamics 365, Oracle Service Cloud, Priority ERP, Comeet and others.

Connexease Digital Customer Service and Support Technologies is a software designed to streamline customer interactions and support operations for businesses. The software provides automated ticketing, live chat, and multi-channel communication tools that enable organizations to manage customer queries efficiently. Through integration with various communication platforms, it centralizes customer data and communication history to facilitate personalized assistance and faster resolution of issues. The software aims to optimize workflow processes within service teams by providing analytics and reporting features that help monitor performance and identify areas for improvement. The objective is to address challenges related to fragmented support channels and time-consuming manual tasks by offering a unified digital solution for customer service management.

Engagely.ai is a software designed to enhance customer engagement through conversational artificial intelligence. The software offers omnichannel capabilities, allowing businesses to interact with users across various platforms such as web, mobile, social media, and messaging applications. Engagely.ai utilizes natural language processing and machine learning to automate responses and handle customer queries, aiming to improve the efficiency of support and communication processes. The software supports integration with existing customer relationship management systems and provides analytics for monitoring interactions and optimizing engagement strategies. Engagely.ai addresses the business need for scalable, automated communication and helps organizations manage high volumes of customer interactions.

LiveBank Customer Engagement Platform, enabling customer interactions with financial institutions. It integrates AI tools with a human touch to deliver personalized services.LiveBank Platform empowers bank customers with immediate access to advisors across branches and contact centers, ensuring seamless customer experiences at every touchpoint, enabling: Smooth handoffs between channels (chat/video/audio) as part of a ready-made product that allows for various modeling of business processes. Enhanced client-advisor collaboration for increased digital engagement through collaborative interactions. Streamlined sales and customer service through Human-AI synergy that helps increase employees' efficiency. Unified view and comprehensive data on customer engagement across all channels. Extended Contact Center capabilities for managing customer interactions effectively.

REVE Chat is a software developed to facilitate real-time customer engagement through live chat, voice, and video interactions on websites. The software offers features such as chatbot automation, co-browsing, screen sharing, and support for multiple messaging platforms. Businesses use this software to address customer queries, guide users through products or services, and streamline communication processes. REVE Chat integrates with various CRM systems and analytics tools to help organizations track conversations and optimize customer support workflows, aiming to reduce response times and enhance customer satisfaction. It provides a centralized interface for agents to handle multiple channels, contributing to improved service consistency.

Revers.io is a software designed to manage and automate the reverse logistics process for retailers and e-commerce businesses. The software streamlines product returns, organizes tracking and processing of returned goods, and facilitates communication between merchants, customers, and logistics providers. It provides a centralized platform for managing after-sales services including returns, repairs, exchanges, and refunds. Revers.io supports integration with various systems to synchronize order and logistics information, enabling efficient workflow management and reporting. The software addresses business challenges associated with managing high volumes of product returns and enhances visibility and control throughout the reverse logistics lifecycle.

Sprinklr Service is a customer service software designed to manage and streamline digital customer support across multiple channels including social media, messaging, chat, email, and voice. The software offers features for case management, automated workflows, agent assist tools, and omnichannel routing, enabling organizations to respond to inquiries and resolve issues more efficiently. Sprinklr Service provides unified dashboards for monitoring customer interactions and generating actionable insights, and it integrates with existing CRM and productivity systems. The software aims to improve response times, support consistency, and operational efficiency in managing high volumes of customer requests by centralizing communication and offering automation capabilities.

U-Assist is a software designed to support contact center operations by providing real-time guidance, workflow automation, and post-interaction summarization during customer conversations. The software employs artificial intelligence and natural language processing to monitor live customer interactions and deliver contextual assistance to agents. Its features include automated after-call work, knowledge retrieval, sentiment analysis, and compliance checks. U-Assist helps organizations streamline customer support processes, improve agent productivity, and enhance the accuracy of information provided during interactions. The software addresses business challenges related to operational efficiency, compliance adherence, and consistent customer experience in contact center environments.

U-Self Serve (Legacy) is a software developed to enable automated self-service interactions for contact centers and customer support environments. The software leverages speech recognition and natural language processing technologies to facilitate conversational self-service capabilities, allowing users to resolve routine inquiries and transactions without agent intervention. U-Self Serve (Legacy) is designed to help businesses enhance efficiency by automating frequently requested tasks such as account status checks, information retrieval, and simple transaction processing. The software integrates with existing telephony infrastructure and back-end systems to provide consistent access to information and support, aiming to optimize resource allocation and reduce wait times in customer interaction workflows.

Vivantio provides enterprise-level service management software for B2B customer support teams. Technical support agents and customer service representatives use Vivantio to easily route and escalate tickets, automate responses, reference knowledge base articles, and track customer contracts and support cases.

Focus on Customers - Get a 360 degree view of customers, from account details to contracts and all associated user tickets. Customize each customer's support portal, and define per-customer SLAs.

Own Your Tools - Enable non-IT workers to configure and maintain enterprise digital experiences to get work done.

Scale with Confidence - Easily keep pace by leveraging best practice frameworks, automation and workflow to reduce bottlenecks and alleviate teams.

Retain Talent - Increase employee satisfaction by providing teams with an easy, simple and intuitive experience