"Great Software for managing your IT Infrastructure"

Submitted

4.0
4.0
Overall User Rating

Product(s): Aagon Client Management Platform

Overall Comment:"Really good System with many more functions to have everything in one place."

Lessons Learned

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What do you like most about the product or service?

The form editor to create customizable forms and push it to every end user makes it very easy to collect data. Also the other possibilities to create "Client Commands" to achieve almost everything.

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What do you dislike most about the product or service?

The old fashioned Console Client Software and the Update process of it. If you install it from scratch all updates will be pushed one after another. Also no changemanagement out of the box.

Evaluation & Contracting

4.0
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Why did you purchase this product or service?

  • Other...
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We needed a Software with an "offline" Asset management
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What were the key factors that drove your decision?

  • Overall cost
  • Strong consulting partnership
  • Strong services expertise
  • Strong customer focus
  • Product functionality and performance
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Which other vendors did you consider in your evaluation?

  • Other...
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OTRS

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

On-premises
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In which country(s) did your deployment take place?

Germany