Enterprise Conversational AI Platforms Reviews and Ratings
What are Enterprise Conversational AI Platforms?
Gartner defines the enterprise conversational AI platform market as the market for software platforms used to build, orchestrate and maintain multiple use cases and modalities of conversational automation.
The enterprise conversational AI platform consists of:
A capability layer providing runtime capabilities that include:
Natural language understanding (NLU),
Dialogue management,
Channel integration,
Back-end integration,
Access control for platform...
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Meta is a technology company that creates platforms to help individuals connect and expand businesses. It revolutionized human connection when it launched Facebook in 2004, with applications such as Messenger, Instagram and WhatsApp further enabling...
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IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is...
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Located in San Mateo, Yellow.ai specializes in Conversational AI, generating autonomous conversations that appear human-like. Their aim is to expedite enterprise growth through these methods. These conversations form the foundation of brand engagement. Their AI-powered,...
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Kore.ai is focused on helping enterprises accelerate value generation from AI. This is achieved through comprehensive advanced AI offerings to serve workplace tasks, process automation, and customer service use cases. With an AI agent platform,...
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Aisera is a leading provider of a Generative AI platform that offers an AI Copilot, AiseraGPT, and AiseraLLM for various domains such as IT, HR, Finance, Procurement, Facilities, Customer Service, and more. With Aisera, enterprises...
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Cognigy specializes in AI solutions for customer service, combining Generative and Conversational AI to enhance service across voice and text channels. Their AI Agents, fluent in over 100 languages, offer personalized support and come pre-integrated...
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OneReach.ai offers an enterprise-grade, no-code AI platform that enables the creation of engaging conversational experiences. The platform's key capabilities include a cognitive architecture, a communication framework, and intelligent digital workers. This platform provides businesses with...
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Boost.ai is a company focused on the utilization of advanced artificial intelligence (AI) to improve customer interactions. The main problem it addresses is the need for businesses to efficiently and effectively handle large-scale customer conversations....
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Tars specializes in the optimization of conversion funnels and automation of customer service interactions through the use of chatbots. The main focus is on redefining customer experience. Tars provides a chatbot or conversational landing page...
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Laiye is a company known as the originator of the Work Execution System. This framework prioritizes the harmony between digital and human workers in accomplishing business tasks. Its in-house software amalgamates various tool sets required...
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Moveworks gives enterprises a conversational interface that works across every enterprise system. Powered by GPT-class machine learning models, the Moveworks platform learns the unique language of your organization to solve thousands of use cases for...
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Omilia is a company dedicated to improving the way humans interact with machines as part of customer care. It offers technologies designed to mimic human communication behavior to enhance the customer care experience for large...
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Cbot specializes in Conversational AI technology and operates primarily in sectors such as financial services, e-commerce, telecoms, and customer services. The primary objective of its operation is to enhance customer experiences through AI-based chatbots. This...
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Avaamo is a firm specializing in the development of deep-learning software. Specifically, Avaamo focuses on creating conversational interfaces designed to tackle significant, specific challenges within the enterprise sector. The technological foundation of Avaamo stems from...
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Haptik is a company focused on utilizing artificial intelligence to provide personalized, conversational experiences for businesses. The aim is to enhance user acquisition, conversion, engagement, and satisfaction across multiple communication channels and languages. The prime...
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Best-Conversion is centered on providing advanced online and media services, primarily focusing on aiding social advertisers. Powered by state of the art performance marketing capabilities, the company manages the entire sales process via social channels....
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