"Overall and effective results"

Submitted

4.0
4.0
Overall User Rating

Product(s): OpenText AppWorks

Overall Comment:"It is a very rare service to be able to highlight that it can be coupled very well in our work state, the experience has been very good in order to establish a good service and likewise be able to carry out an adequate follow-up in order to establish a pleasant result, until the At the moment we are using it, it has been good since we can fix situations for the totality of our services and likewise be able to establish a good follow-up, we are just getting along in the way of working to get a much better performance"

Lessons Learned

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Please rate your overall experience with this vendor

4.0
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Create a headline summary of your review.

Overall and effective results

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What do you like most about the product or service?

The possibility of being able to develop a good follow-up to be able to highlight a good follow-up since it allows you to be able to work in an adequate way for the proper monitoring of our operations. This way allows you to develop and expand a good follow-up of it to stand out with a good solution and an improvement within it, contains many more extensions that can establish a good follow-up during the different ways of being able to apply these changes with their respective productions that characterizes unlike others.

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What do you dislike most about the product or service?

It is a little uncomfortable to work in this way because sometimes the servers do not recognize these realizations very well in question of work, sometimes this is a bit bad to be able to work correctly since it is very annoying because it is work and lost time, the functions go very well and being able to develop something is very outstanding, in general it is the only bad thing since as I said it is very bad service from them and I hope they can fix it to improve our results.

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What one piece of advice would you give other prospective customers?

for a good follow-up we should be attentive and also be able to be with the different functions and characteristics to be able to follow a good detail within it to ensure good work and good follow-up

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Deployment architecture

On-premises

Evaluation & Contracting

4.0
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Why did you purchase this product or service?

  • Create internal/operational efficiencies
  • Drive innovation
  • Reduce time to market
  • Improve compliance & risk management
  • Improve business process outcomes
  • Enhance decision making
  • Improve supplier or partner relationships
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What were the key factors that drove your decision?

  • Strong consulting partnership
  • Product functionality and performance
  • Financial/organizational viability
  • Strong user community
  • Strong services expertise
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Ability to understand your organization's needs

4.0
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Timely and complete response to product questions

3.0
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+ Add comment (optional)

Everything was already highlighted and with a good explanation
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Pricing and contract flexibility (pricing and terms)

3.0
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+ Add comment (optional)

I think it's a good thing and it's established as it looks then

Integration & Deployment

4.0
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What were the main technologies, platforms or products with which this product was integrated?

None when we implemented this service did not yet have any similar and it would be a good option to highlight a service in this way
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What was your implementation strategy?

Worked with just the vendor
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How long did your deployment take?

0 - 3 months (<3)
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Availability of quality 3rd-party resources (integrators, service providers, etc.)

3.0
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Ease of integration using standard APIs and tools

3.0
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It is a good organization because it contains and helps very well
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Quality and availability of end-user training

3.0
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+ Add comment (optional)

It is established since it is a good and clear product and it comes from the beginning
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Ease of deployment

3.0
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+ Add comment (optional)

Very simple since it contains several factors that also influence their different work stations

Service & Support

4.0
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Timeliness of vendor's response

3.0
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+ Add comment (optional)

comfortable and fast to be able to respond and this implies a good service
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Quality of technical support

4.0
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Actually I have not seen in general but I think it will give a good service
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Quality of peer user community

4.0
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Truly a good option to work with a nice system
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Did your organization purchase a support package from the vendor?

Yes

Product Capabilities

4.0
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Product capabilities

4.0
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+ Add comment (optional)

For the development of the same service contains in general as the title says, something possible to implement in a very good work area and also be able to be sure of the results sought since it is something very similar to the performance of the same service and for being true is an adequate purpose and of course it contains very nice interfaces in the development of it, it contributes and works with the different tools it has to implement in a general way a much broader development and so that users can understand

Additional Context

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Version number(s) currently in use in your organization

Since it came out
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How long have you used this product or service?

6-12 months
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How frequently do you use this product or service?

Weekly
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In which country(s) did your deployment take place?

Mexico