Internet Solutions Network Services review in 'Enterprise Networking and Communications'

"Implementation went well"

Submitted

3.0

Overall User Rating

Product(s): Internet Solutions Network Services

Overall Comment:"They were reactive, service should have been put in place."

3

3.0

Evaluation & Contracting

4

4.0

Integration & Deployment

4

4.0

Service & Support

4

4.0

Product Capabilities

Lessons Learned

If you could start over, what would your organization do differently?

Check that what is agreed on contract is implemented

What one piece of advice would you give other prospective customers?

Always test and ensure all services that were agreed apon are enabled.

What one thing do you wish the vendor did differently?

Check that we have all the contractual agreed services

What do you like most about the product or service?

business continuity

What do you dislike most about the product or service?

Expensive

Would you recommend this product or service to others?

Please explain your willingness or hesitation to recommend this product or service.

For business continuity

How satisfied is your organization with the product meeting your needs?

4.0

How satisfied is your organization with the value the product provides for the money spent?

3.0

Deployment architecture

Don't know

Go-live Year

2017

Evaluation & Contracting

3.0

Ability to understand your organization's needs

3.0

Timely and complete response to product questions

4.0

Pricing and contract flexibility (pricing and terms)

3.0

Integration & Deployment

4.0

How long did your deployment take?

0 - 3 months (<3)

Ease of deployment

4.0

Service & Support

4.0

Did your organization purchase a support package from the vendor?

I’m unsure

Timeliness of vendor's response

3.0

Quality of technical support

4.0

Quality of peer user community

Product Capabilities

4.0

Ethernet WAN

4.0

Internet Access

4.0

Additional Context

Number of sites globally in your enterprise using network services by a supplier

1

What was the nature of your involvement?

Vendor Management
Other...

Project Manager

Which other vendors did you consider in your evaluation?

None

In which region(s) did your deployment take place?

Europe, Middle East and Africa