"Scripted Yet High-Quality Service Frees Up Mental Energy For IT Management Tasks"

Submitted

4.0
4.0
Overall User Rating

Product(s): BreachLock Attack Surface Management (ASM)

Overall Comment:"You get a designated rep, and their attention and customer service is very high quality. You can tell they follow a scripted process, but it is comprehensive. We have had the same team for 3 years, and being able to build a relationship with them has been a bonus as we work on our roadmap. "

Lessons Learned

Description
Description

What do you like most about the product or service?

The experience is fully guided and led by BreachLock, so you don't have to spend mental capital managing this service or any of the deliverables. This sets this part of IT management on autopilot.

Description
Description

What do you dislike most about the product or service?

There is a fairly large amount of lead-up work and supporting forms to complete before you get the most results from this service. Busier leaders may struggle to free up time for implementation.

Evaluation & Contracting

3.0
Description

Why did you purchase this product or service?

  • Enhance decision making
  • Improve compliance & risk management
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What were the key factors that drove your decision?

  • Breadth of services
  • Overall cost
  • Strong consulting partnership
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Which other vendors did you consider in your evaluation?

  • Palo Alto Networks
  • CrowdStrike
  • Microsoft

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States|Brazil|Canada