Product(s): Persona
Overall Comment:"Working with Persona has been the strongest B2B partnership I have been involved with during my professional career. They are willing to learn, grow and optimize how they do things in line with our needs. Over the past 4 years of partnership, we've met or exceeded business goals, co-developed new products, and built meaningful connections across company lines. "
The responsiveness of their teams across multiple departments is outstanding. The products are well designed with an intuitive front end and are constantly improving. They also partner with their customers to develop industry leading tools and we're proud to have gone through this exercise on more than one occasion with Persona.
We've experienced 1-2 CSM assignment changes per year and this creates ramp up time for your new business partner. Having a dedicated one over the longterm would help in building SME level knowledge of your business needs.