Product(s): Splunk Observability Cloud
Overall Comment:"We use Splunk to monitor netflow traffic volumes for analysis. Overall Splunk is very solid and consistent with their support and service. Once it's been tuned (at least for our application) it's very low maintenance and reliable "
Very versatile platform capable of scaling and handling enterprise level analytics. There is an enormous level of community support and significant market share. Chances are any issue you are having has been addressed by another customer. Do yourself a favor and join one of the many Splunk support forums.
To build on my comment above...Splunk relies very heavily on the community support pages. Frequently a support call or ticket will direct you to one of the many forums. Some of these are moderated by Splunk. While it's an effective way to support their platform and they do leverage it well it's a little bitter sweet when you pay for support and are frequently directed to an open forum for solutions.