BMC TrueSight Automation for Servers review in Integrated Systems

"Good integration with Window/Linux platform, needs customziation for other platform."

Submitted

3.0

Overall User Rating

Product(s): BMC TrueSight Automation for Servers

Overall Comment:"Powerful server automation and management tool that offers server patching, provisioning, auditing and app deployment for IT infrastructure. "

3

3.0

Integration & Deployment

3

3.0

Service & Support

3

3.0

Product Capabilities

Lessons Learned

Please rate your overall experience with this vendor

3.0

Create a headline summary of your review.

Good integration with Window/Linux platform, needs customziation for other platform.

What do you like most about the product or service?

Easy to manage template based tasks, auditing function.

What do you dislike most about the product or service?

limited server provisioning support

What one piece of advice would you give other prospective customers?

Perform proof of concept to see if BladeLogic suits your environment.

Deployment architecture

On-premises

Go-live Year

2012

Evaluation & Contracting

Evaluation and contract negotiation

Integration & Deployment

3.0

What was your implementation strategy?

Worked with just the vendor

How long did your deployment take?

0 - 3 months (<3)

Integration and deployment

3.0

+ Add comment (optional)

Integration is straight forward with simple platform, but relies on command line customization to be deployed on Unix type server. Requires agent to be installed on all client.

Availability of quality 3rd-party resources (integrators, service providers, etc.)

3.0

Ease of integration using standard APIs and tools

3.0

Quality and availability of end-user training

4.0

Ease of deployment

3.0

Service & Support

3.0

Service and support

3.0

+ Add comment (optional)

Average support on client side configuration.

Timeliness of vendor's response

4.0

Quality of technical support

3.0

Quality of peer user community

2.0

Did your organization purchase a support package from the vendor?

Yes

Product Capabilities

3.0

Product capabilities

3.0

+ Add comment (optional)

Product is good for application deployment and auditing, but for OS provisioning Puppet may be a better choice.

Version number(s) currently in use in your organization

8.5

Additional Context

How frequently do you use this product or service?

Monthly

How extensively is this product or service being used in your organization?

Departmental

In which region(s) did your deployment take place?

North America

Peer Review for BMC TrueSight Automation for Servers

"Good integration with Window/Linux platform, needs customziation for other platform."

Lessons Learned

Please rate your overall experience with this vendor

Create a headline summary of your review.

What do you like most about the product or service?

What do you dislike most about the product or service?

What one piece of advice would you give other prospective customers?

Deployment architecture

Go-live Year

Evaluation & Contracting

Evaluation and contract negotiation

Integration & Deployment

What was your implementation strategy?

How long did your deployment take?

Integration and deployment

+ Add comment (optional)

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service & Support

Service and support

+ Add comment (optional)

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Did your organization purchase a support package from the vendor?

Product Capabilities

Product capabilities

+ Add comment (optional)

Version number(s) currently in use in your organization

Additional Context

How frequently do you use this product or service?

How extensively is this product or service being used in your organization?

In which region(s) did your deployment take place?