"Good integration with Window/Linux platform, needs customziation for other platform."

Submitted

3.0
3.0
Overall User Rating

Product(s): BMC TrueSight Automation for Servers

Overall Comment:"Powerful server automation and management tool that offers server patching, provisioning, auditing and app deployment for IT infrastructure. "

Lessons Learned

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Please rate your overall experience with this vendor

3.0
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Create a headline summary of your review.

Good integration with Window/Linux platform, needs customziation for other platform.

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What do you like most about the product or service?

Easy to manage template based tasks, auditing function.

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What do you dislike most about the product or service?

limited server provisioning support

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What one piece of advice would you give other prospective customers?

Perform proof of concept to see if BladeLogic suits your environment.

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Deployment architecture

On-premises
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Go-live Year

2012

Evaluation & Contracting

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Evaluation and contract negotiation

Integration & Deployment

3.0
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What was your implementation strategy?

Worked with just the vendor
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How long did your deployment take?

0 - 3 months (<3)
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Integration and deployment

3.0
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Integration is straight forward with simple platform, but relies on command line customization to be deployed on Unix type server. Requires agent to be installed on all client.
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Availability of quality 3rd-party resources (integrators, service providers, etc.)

3.0
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Ease of integration using standard APIs and tools

3.0
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Quality and availability of end-user training

4.0
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Ease of deployment

3.0

Service & Support

3.0
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Service and support

3.0
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Average support on client side configuration.
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Timeliness of vendor's response

4.0
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Quality of technical support

3.0
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Quality of peer user community

2.0
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Did your organization purchase a support package from the vendor?

Yes

Product Capabilities

3.0
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Product capabilities

3.0
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Product is good for application deployment and auditing, but for OS provisioning Puppet may be a better choice.
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Version number(s) currently in use in your organization

8.5

Additional Context

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How frequently do you use this product or service?

Monthly
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How extensively is this product or service being used in your organization?

Departmental
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In which region(s) did your deployment take place?

  • North America