Product(s): USU IT Service Management
Overall Comment:"The main reason behind my rating is that the platform offers a comprehensive set of tools for management. It streamlined processes, reduced response times and improved issue resolution. It also automates repetitive tasks which saves time and resources. It also has great customization options which are helpful for users with specific needs. Although it does lack some setup guides and has scalability issues."
The standout features according to me are given below. i). It automates repetitive tasks and saves time and resources. ii). Many advanced features have significantly reduced response time and improved issue resolution. iii). It also offers seamless integration with other tech stacks and helps in collaboration.
The main issues according to me are given below. i). Initial setup is complex and time consuming and requires extra training. ii). For larger teams this may slow down and so scalability issues arise. iii). Although it has significant customization options, for advanced features it lacks customization.