IT Vendor Performance Management Tools Reviews and Ratings
What are IT Vendor Performance Management Tools?
Gartner defines IT vendor performance management tools as applications that enable enterprises to assess the performance of IT vendors in a balanced, consistent manner. These tools enable the creation of scorecards and performance reporting outputs that reflect balanced performance criteria and speak to a vendor’s operational (objective) and relational/behavioral (subjective) success.
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GEP is a global enterprise specializing in transformative supply chain solutions. It offers agile and resilient operations to enhance efficiency and productivity, while boosting profitability and shareholder value. GEP is comprised of three entities: GEP SOFTWARE, GEP STRATEGY, and GEP MANAGED SERVICES, all of which work collectively to address supply chain challenges. With the aid of its innovative products and dedicated team, GEP continues to cater to enterprises globally, assisting in the attainment of strategic, financial, and operational goals. As an AI-first, cloud-native company, GEP uses digital business platforms to support and streamline processes. It is a global enterprise, headquartered in Clark, New Jersey, with operational centers across Europe, Asia, Africa, and the Americas.
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning.
SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
EvaluationsHub provides a platform that enables organizations to evaluate, monitor, and collaborate with suppliers, customers, and partners. The platform addresses the business need for managing supplier performance and customer experience by combining related processes into one system. It facilitates the execution of evaluation projects such as audits, reviews, and surveys, allowing internal teams and external stakeholders to work together within a secure environment. EvaluationsHub supports data collection, action tracking, custom workflows, and integrations with other business tools, allowing organizations to streamline their evaluation activities and generate insights that inform improvement actions.
Ivalua is a provider of cloud-based Source-to-Pay solutions. Our complete, unified platform empowers businesses to effectively manage all categories of spend and all suppliers, increasing profitability, improving ESG performance, lowering risk, and improving employee productivity. We are trusted by over 400 organizations across the world, many of whom are admired brands.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Features of IT Vendor Performance Management Tools
Updated March 2025Mandatory Features:
User-defined weighting and reporting on performance results across multiple vendor engagements
Input methods allowing for multiple respondents to offer performance feedback
Tracking of performance improvements and/or degradation over time
Tracking and reporting on contracted service levels
Tracking and reporting on objective/behavior/outcomes-based metrics as determined by end users