IT Vendor Performance Management Tools Reviews and Ratings

What are IT Vendor Performance Management Tools?

Gartner defines IT vendor performance management tools as applications that enable enterprises to assess the performance of IT vendors in a balanced, consistent manner. These tools enable the creation of scorecards and performance reporting outputs that reflect balanced performance criteria and speak to a vendor’s operational (objective) and relational/behavioral (subjective) success.

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SAP is a company that aims to improve operational efficiency worldwide. The primary focus is on helping customers optimize their business operations. SAP develops innovative solutions to support this objective. The company plays a crucial role in transforming industries by fostering opportunity and equality on a global scale. By collaborating with customers and partners, SAP is capable of making substantial changes across various industries, supporting the growth and development of economies and societies.

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GEP is a global enterprise specializing in transformative supply chain solutions. It offers agile and resilient operations to enhance efficiency and productivity, while boosting profitability and shareholder value. GEP is comprised of three entities: GEP SOFTWARE, GEP STRATEGY, and GEP MANAGED SERVICES, all of which work collectively to address supply chain challenges. With the aid of its innovative products and dedicated team, GEP continues to cater to enterprises globally, assisting in the attainment of strategic, financial, and operational goals. As an AI-first, cloud-native company, GEP uses digital business platforms to support and streamline processes. It is a global enterprise, headquartered in Clark, New Jersey, with operational centers across Europe, Asia, Africa, and the Americas.

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Ivalua is a provider of cloud-based Source-to-Pay solutions. Our complete, unified platform empowers businesses to effectively manage all categories of spend and all suppliers, increasing profitability, improving ESG performance, lowering risk, and improving employee productivity. We are trusted by over 400 organizations across the world, many of whom are admired brands.

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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

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Features of IT Vendor Performance Management Tools

Mandatory Features:

  • User-defined weighting and reporting on performance results across multiple vendor engagements

  • Input methods allowing for multiple respondents to offer performance feedback

  • Tracking of performance improvements and/or degradation over time

  • Tracking and reporting on contracted service levels

  • Tracking and reporting on objective/behavior/outcomes-based metrics as determined by end users