Product Listings
HGS is a company primarily engaged in the optimization of customer experience lifecycle, digital transformation, and business process management. The firm's services are designed to boost the competitivity of its clients through a blend of automation, analytics, and artificial intelligence, together with considerable domain expertise. Its focus areas include digital customer experience improvement, back-office processing, contact center operations, and HRO solutions. Although part of the larger conglomerate, Hinduja Group, HGS applies a 'globally local' strategy. The company has an employee strength exceeding 21,600 individuals, spread across 38 delivery centers in six different countries with a wide-ranging impact affecting numerous verticals.
Concentrix Corporation is a global establishment specializing in customer experience solutions and technology with the aim to enhance the performance of various businesses. The main focal point lies in connecting companies better with their consumers through innovative customer experience delivered by its staff spanning over 40 countries and six continents. Concentrix Corporation achieves superior business outcomes and sets their clients apart by amalgamating strategy, talent, and technology. It caters to key industry verticals including technology and consumer electronics, retail, e-commerce, banking, financial services, and insurance, healthcare, communications and media, automotive, energy, and the public sector.
Sutherland is a company specializing in digital transformation with an emphasis on cultivating exceptional experiences for both customers and employees. With a history spanning 35 years, the company focuses on utilizing IP and automation to construct AI-fueled products and platforms. The entity centralizes its business model on prioritizing the customers of its clients and ensuring measurable growth. It comprises a diverse team of international professionals committed to operational efficacy and cultural harmony. This approach is summarized under the banner of 'One Sutherland'.
Voxai Solutions is a company focused on transforming the customer experience (CX) journey through its advanced cloud contact center capabilities. The primary issue it addresses is managing and innovating the CX strategy for effective business and operational goals. With a robust set of service delivery measures and a diverse partner ecosystem, Voxai optimizes the customer interaction experience. It also integrates specialized solutions for products like Genesys Cloud CX and Genesys Multicloud CX.
Firstsource Solutions Limited is an operational arm of the RP-Sanjiv Goenka Group. The organization primarily offers transformational solutions and services that refine the customer lifecycle in industries such as Healthcare, Banking and Financial Services, Communications, Media and Technology. The company aims for a 'Digital First, Digital Now' approach, assisting other businesses in reshaping their operations and revising their business models. This strategy aids companies in creating memorable moments and achieving competitive dominance. Firstsource Solutions Limited operates globally, with major sites in locations like the United States, the United Kingdom, India, the Philippines, and Mexico. The organization stands as a growth partner to over 150 global brands.
Assist Digital is a Customer Experience Company that creates value throughout the entire customer lifecycle: from lead generation to omnichannel customer service. It supports global brands in achieving their business goals in designing, implementing, and managing CX services on a large scale, focusing on business performance and process optimization.
Assist Digital offers a portfolio of end-to-end CX services, focused on a customer-centric approach: CX Consulting, Experience Design and User Research, Change Management & Digital Adoption, Advanced Technologies & GenAI solutions, and Customer Management Service.
The company has 26 offices and operational centers in 12 EMEA countries.
Conduent provides digital business solutions and services which are incorporated in a wide range of domains such as the commercial, government, and transportation sectors. Utilizing advanced technologies like cloud computing, artificial intelligence, machine learning, automation, and advanced analytics, the company offers services that are crucial for various operations. The main aim is to digitally transform the functionalities of its clients to enhance customer experiences, optimize performance, increase efficiency, and decrease expenses. With a dedicated global team of about 60,000 associates, Conduent offers expertise in process management and applies advanced technologies effectively. The services provided by the company encompass the delivery of nutrition assistance payments, customer service interactions, HR services for numerous employees, and processing of numerous tolling transactions daily.
IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.
Future Look, a Saudi technology firm, focuses in developing digital and artificial intelligence solutions that are efficient, progressive by utilizing data and AI. by creating platform elements, goods, and services that use information algorithms and artificial intelligence to automate tasks and solve problems.
Applications that improve the use of data and AI have the potential to revolutionize how the world is managed today, enables human interactions with machines, and have the flexibility to integrate with a variety of work environments.
Almaviva is an Italian group focused on Information and Communications Technology. The company holds a strong position in both public and private market sectors due to its proven experience, unique skills, ongoing research and in-depth sectorial knowledge. Almaviva primarily addresses the need for business model, organizational, cultural and informational technology innovation that companies require to maintain competitiveness in the digital era. Engaging a workforce of 46,000 individuals, the company has established a global presence via 44 offices in Italy and 31 abroad, including significant operations in Brazil, the United States, Colombia, Egypt, Finland, Dominican Republic, Saudi Arabia, Tunisia, and Brussels. Since 2015, Almaviva has been associated with the UN Global Compact, a prominent corporate sustainability initiative.
CIENCE, established in 2015 and based in Denver, CO, is a company that specializes in B2B outbound lead generation. CIENCE integrates its own MarTech software, artificial intelligence, and human activities to build sales pipelines for clients. The company offers services like prospect engagement, data intelligence, and analytical capabilities, all aimed at effective appointment setting. CIENCE's focus is on developing successful marketing and sales strategies for businesses.
FrontLogix is a company that specializes in business process outsourcing, primarily for small and medium-sized businesses. Their expertise lies in areas such as team and client onboarding, customer service and experience management, customer success, technical helpdesk, sales, and lead generation. The company provides customized solutions to meet the varying needs of their clients. With a blend of 15 years of business process outsourcing experience and an equal amount of time spent on workforce optimization, the company utilizes their industry knowledge to stand out from the crowd. The company employs a team that is dedicated to providing high-quality customer experiences. They have offshore centers to ensure affordable service provision and highly involved senior management in every project for optimal results. The team practices flexibility to meet unique customer needs and strengthen client relationships.
HiredSupport is a provider of support as a service, offering a comprehensive suite of solutions for managing various daily business functions. The company provides a 24/7 contact center that handles a vast range of tasks including live chat, email and help desk, voice support, eCommerce support and management, SaaS, lead generation, data entry, transcribing, content moderation, call moderation and analysis, and virtual assistance. HiredSupport delivers personalized service by initiating detailed training sessions with businesses to understand their unique needs, operations, and service offerings. Following this, the company organizes realistic test scenarios for their agents to gain detailed insights about a particular business. Once equipped with adequate knowledge and understanding, their agents provide dedicated support to these businesses, with an account manager evaluating customer satisfaction scores to ensure the quality of service. Furthermore, HiredSupport is proficient in scaling up quickly to meet the rapidly evolving needs of expanding businesses. They have also catered to various industries like eCommerce, cryptocurrency, digital payments, car rentals, wellness centers, insurance and more.
Hugo provides customer care, e-commerce, digital support, and data & AI solutions globally. Operating 24/7 across EMEA and North America, Hugo is headquartered in Chicago, IL, with 3,800 employees across gaming, crypto, e-commerce, health & wellness, SaaS, fintech, and EdTech sectors. Hugo is ISO/IEC 27001:2013 certified, SOC 2 certified, and HIPAA compliant. Services include and are not limited to, customer support (email, chat, call center), marketplace operations, AI model training, data processing, fraud detection, content moderation, community management, AI-driven automation, and multilingual support in 60+ languages.
iEnergizer is a business process outsourcing provider, offering customer management solutions. The company's primary mission is to enhance their partner's market growth through comprehensive life-cycle customer support services. This includes sales support, customer care, technical assistance, and back-office services. iEnergizer operates across multiple industry verticals, notably health care providers and payers, banking, financial services, insurance, gaming, publishing, and legal sectors. It operates as a trusted partner and an extension of its client's operations, focusing on providing quality service, reducing operational costs, and improving key business impacts. As a mid-sized company, it is equipped to provide a scalable environment with an infrastructure that encourages agility and customer focus.
IGT Solutions, founded in 1998, operates as a customer experience company that leverages AI and digital technologies to transform user engagements for global, innovative brands. The firm focuses purely on customer experience, employing over 25,000 specialists in technology and CX. These specialists operate globally through 30 delivery centers in various countries including China, India, the US, and more, servicing a host of multifaceted clients. By merging digital with human intelligence, IGT offers comprehensive management of customer experience journeys, particularly in fast-growing tech sectors and travel industries. IGT holds various certifications relating to. IT, BPO processes, and maintains a commitment to Six Sigma practices to enhance process improvements.
TTEC is a company that focuses on aiding businesses to establish fruitful customer experiences. This objective is attained through a unique blend of human interaction and technology. The services TTEC offers center around customer engagement and are designed specifically to boost profitability.
Radial is a B2C eCommerce fulfillment solution provider that has been in operation for over 30 years. The company's primary mission is to enhance consumer experiences through customized, scalable solutions. They offer comprehensive offerings encompassing advanced order management, omnichannel capabilities, payment and fraud management as well as customer care services. Radial collaborates extensively with brands across Europe and North America.
SalesNash is a B2B lead generation agency that is headquartered in Ottawa, Canada. As a multinational company, SalesNash specializes in providing services like: prospecting, appointment setting, recruiting, sales development, and inbound marketing.