Product(s): Callpage
Overall Comment:"Easiest Integration between our Dealer Website, Siebel for CRM and Contact Center to improve our lead generation concept."
Installation process through CMS Plugin was easy. We tried custom HTML code which has some issues. Real-Time Monitoring of the customer where agents can see which page the customer is surfing to understand the interest. Interface for Agent is simple where left panel has all options required for storage customer data and historical reports.
ServiceNow Integration with Pre-Built Connector isn't available and customer connectors is hard to implement. Hence Our goal is to have a centralized ticketing tool is not happening due to Call Page.