Live Commerce in Retail Reviews and Ratings

What is Live Commerce in Retail?

Live commerce in retail includes capabilities to interact with remote customers through either one-to-one or one-to-many interactions in real time. Functionalities include interaction execution (for example, video calls, co-browsing, interactive chat) and performance data for optimizing live commerce experiences.

Integrations with back-end systems enable real-time product information and check-out. Deployment of live commerce takes place through front-end integration with customer touchpoints, including commerce platforms, mobile apps, online marketplaces and social networks. Live commerce can be conducted by store associates (one-to-one interactions), from a dark store or warehouse by the dedicated employees in that particular location (one-to-one and one to many), from anywhere in collaboration with influencers and key opinion leaders (one to many), and from anywhere, through virtual promoters.

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Agora (NYSE: API) is Real-Time Engagement solutions provider, providing developers with APIs to embed real-time voice, video, interactive streaming, chat, and artificial intelligence capabilities into their applications.

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Confer With provides a platform for digital, interactive shopping experiences. It streamlines the way brand representatives interact with potential buyers by using live video shopping. The platform is designed to recreate the in-store experience for those unable to physically visit stores, thus bridging the gap between online and offline commerce. By establishing human connections in a digital realm, Confer With offers a technologically advanced solution to the challenges faced by e-commerce.

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Emplifi is a unified customer experience platform that aligns marketing, care, and commerce aspects of businesses, aiming to bridge the customer experience gap. With a solid industry presence of over two decades, Emplifi blends these diverse branches of any business operation to enhance customer experiences at every touchpoint along their journey. The focus of Emplifi is to aid companies in delivering superior encounter experiences throughout the customer consumption voyage.

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Akinon is a cloud-native, composable digital commerce platform with strong modular architecture, integration, and API orchestration capabilities.

Akinon equips customers with powerful and flexible solutions for operating unified B2C and B2B commerce, and enterprise marketplace operations and helps deliver the desired customer experience, improve customer satisfaction & retention, and increase revenues.

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iAdvize is a company specializing in conversational commerce and generative AI for e-commerce. The main purpose of the company is the provision of safe AI copilots designed to streamline the online shopping experience while reducing the workload. The company's technology is applied by various brands to increase conversion rates and automate tasks. iAdvize was founded in 2010 and currently employs a team situated in multiple locations across the globe, including Boston, Paris, Düsseldorf and Nantes. The company also introduced a product known as ibbü, which is a pool of experts available for consultation.

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Founded in 2009, Alibaba Cloud is a part of Alibaba Group that develops comprehensive cloud computing and data management services. These services aim to cater to the networking and information needs of diverse businesses, financial institutions, and governments among others. The solutions offered are flexible and cost-effective. In addition, Alibaba Cloud operates the network for Alibaba Group's extensive online and mobile commerce ecosystem. It also provides a wide range of cloud computing services to support sellers as well as third-party entities that partake in this ecosystem.

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The company focuses on transforming the commerce industry. It spearheads the movement towards an environment where businesses flourish through community-based, genuine, and interactive experiences. The goal is to exceed the expectations of people when they interact with brands. This can be achieved by moving away from purely transactional relationships, anonymous online shopping, and low engagement retail exchanges, thus evolving the current state of commerce.

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Firework supplies interactive video experiences to a myriad of brands, retailers, and media publishers globally. The company's specialty is in providing the capabilities to deliver native, shoppable video content. This tool enables businesses to have an enhanced interaction with their audience through an engaging product discovery and shopping experience. The funding for these services is sourced from multiple rounds of investment.

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Radicalbit is a company that provides Continuous Intelligence Platforms integrating Stream Processing with Artificial Intelligence. The company's offerings assist in achieving Continuous Intelligence and Real-Time situational awareness, allowing coherent and immediate reactions to business events. The solutions presented by Radicalbit encompass Helicon, a platform focused on Data for AI, and GOLIVE, a platform concentrated on AI-powered Live Shopping.

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Immerss operates with the understanding that all brands, regardless of their size, should have the capacity to cultivate relationships with their online consumers. To realize this, the firm has engineered a comprehensive application offering a series of functions designed to facilitate a more intimate way of engaging customers. The app provides a platform for various modes of communication like one-to-one shoppable video calls, dynamic chat engagements and one-to-many live streaming events, mimicking an in-store experience through a digital platform. This is how Immerss is driving a transformation in retail commerce by giving brands the tools to enhance engagement and foster relationships with their consumers.

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The company offers a groundbreaking Live Shopping platform that concentrates on boosting awareness, strengthening communities, and promoting sales. The business problem the platform resolves is to seamlessly integrate Live Shopping into the users' experience, making it an uncomplicated, immersive, and effective means of conducting business. As the pioneer in incorporating Live Shopping, the solution streamlines the process by bringing together multiple aspects into a single, inclusive platform.

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Powerfront is a provider of customer engagement technology and solutions. The proprietary software INSIDE of the company gives real-time actionable intelligence that assists businesses in establishing personalized connections with customers, reflecting the experiential aspect of in-store shopping. The software also supports various configurations to cater to diverse customer needs. The open architecture of INSIDE enables businesses in luxury retail, travel, finance, and government sectors to establish direct connections with end users while optimizing data visualization and AI for enhancing operational efficiency and effectiveness. Established in 2001, Powerfront is headquartered in Los Angeles, CA.

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Salesfloor is a customer engagement platform that focuses on strengthening interactions, enhancing brand loyalty, and increasing sales. The platform achieves this through three key components: virtual shopping, clienteling, and AI-assisted selling, all aimed at elevating the retail experience and providing quantifiable returns. The platform's primary objective is to overhaul the retail sales and service sector by blending human interaction with artificial intelligence.

Salesfloor is utilized by over 50,000 associates from various retail markets such as apparel, beauty, home furnishings, and jewelry. It's designed to revolutionize the role of store associates by providing personalized assistance to digital consumers. This has led to benefits like improved online conversion rates, increased Average Order Value (AOV), and decreased return rates, bringing dynamic changes to the retail industry.

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Live Commerce exemplifies the progression in the shopping landscape, contributing to a significant portion of ecommerce sales, particularly in regions such as China. The introduction of systems like Sauce Flex is helping to make a global impact, assisting brands in integrating live commerce into their applications and websites. This allows for direct control and ownership of customer relationships. Sauce Flex is also making strides in giving a fresh perspective to shopping experiences, making it more enjoyable for consumers.

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Skeepers connects brands and consumers through authentic UGC experiences with our fully integrated one-stop-shop suite of AI-based solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Our solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale.

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Tulip is focused on providing cloud-based solutions to help retailers tackle industry difficulties and establish a modern standard for omnichannel commerce. The main business problem Tulip addresses is building connections with customers, optimizing operations, and creating a seamless shopping experience across different channels. It has a strategic alliance with Apple and Salesforce. Its tools are employed by sophisticated retailers to process orders, handle purchases, and elevate the overall shopping journey, which helps in bolstering sales and enhancing customer service across various platforms.

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Whisbi operates a Live Commerce Platform designed to optimize the value of brand websites by increasing customer engagement and guidance throughout their journey. The platform integrates live video, chat, voice, content sharing, and a chatbot to revitalize Digital Sales & Marketing with unique online customer experiences, thereby enhancing Live Commerce and boosting sales conversion rates. For over a decade, Whisbi has expedited sales cycles for large-scale corporations by providing Live Commerce solutions that engage customers at the crucial moment of sales decision-making. The platform, provided as an all-in-one, software-as-a-service offers an added level of interactivity and personalization for marketers, while facilitating sales and E-Commerce executives in accelerating their conversion rates more effectively and efficiently.

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