Ericsson Charging System review in 'Marketing'

"Stable but not flexible and very costly"

Submitted

3.0

Overall User Rating

Overall Comment:"The platform is stable but very limited in terms of charges . Less configuration and more development which is very costly in the end "

3

3.0

Evaluation & Contracting

2

2.0

Integration & Deployment

4

4.0

Service & Support

3

3.0

Product Capabilities

Lessons Learned

Please rate your overall experience with this vendor

3.0

Create a headline summary of your review.

Stable but not flexible and very costly

What do you like most about the product or service?

ITs stability

What do you dislike most about the product or service?

Its flexibility

What one piece of advice would you give other prospective customers?

Negotiate long term fixed rate contracts and make sure you get as much of the features as possible in the beginning

Deployment architecture

On-premises

Go-live Year

2014

Evaluation & Contracting

3.0

Why did you purchase this product or service?

Improve customer relations/service
Improve business process outcomes
Drive revenue growth
Reduce time to market

Which other vendors did you consider in your evaluation?

Huawei

What were the key factors that drove your decision?

Overall cost
Breadth of services
Strong services expertise

Evaluation and contract negotiation

3.0

Ability to understand your organization's needs

3.0

Timely and complete response to product questions

3.0

Pricing and contract flexibility (pricing and terms)

1.0

How satisfied is your organization with the value the product provides for the money spent?

2.0

Integration & Deployment

2.0

What was your implementation strategy?

Worked with just the vendor

How long did your deployment take?

12 months or more

Integration and deployment

2.0

Availability of quality 3rd-party resources (integrators, service providers, etc.)

3.0

Ease of integration using standard APIs and tools

3.0

Quality and availability of end-user training

3.0

Ease of deployment

3.0

Service & Support

4.0

Service and support

4.0

Timeliness of vendor's response

3.0

Quality of technical support

4.0

Quality of peer user community

3.0

Did your organization purchase a support package from the vendor?

Yes

Product Capabilities

3.0

Product capabilities

3.0

Scalability

3.0

Integration

2.0

Customization

2.0

Ease of deployment, administration, and maintenance

3.0

Version number(s) currently in use in your organization

18

Additional Context

How frequently do you use this product or service?

Daily

How extensively is this product or service being used in your organization?

Company-wide

In which region(s) did your deployment take place?

Europe, Middle East and Africa