"Exceptional Customer Experience: Vendor Offers Unparalleled Assistance"

Submitted

5.0
5.0
Overall User Rating

Product(s): Intuit QuickBooks

Overall Comment:"It was extremely easy working with the vendor to get the best pricing and felt very valued as a customer. It was a no-brainer when it came to the selection of the product and the assistance we had along the way with the setup was unparalleled."

Lessons Learned

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What do you like most about the product or service?

From an administrative standpoint, it was easy to get sso with google setup and then roll it out to our users via OKTA. We enjoyed the fact that the website offered support pages to help with the setup. Even when calling in it was easy to get on the phone with support and they were super helpful.

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What do you dislike most about the product or service?

Hope the product includes barcode scanning and eCommerce.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Create internal/operational efficiencies
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What were the key factors that drove your decision?

  • Strong user community
  • Financial/organizational viability
  • Pre-existing relationships
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Which other vendors did you consider in your evaluation?

  • Sage
  • Blackbaud
  • Xero

Integration & Deployment

Service & Support

Product Capabilities

Additional Context

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Deployment architecture

Hybrid Cloud and On-premises
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In which country(s) did your deployment take place?

United States