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Operations Support Systems

Operations Support Systems Reviews and Ratings

What is operations support systems (OSS) software?

An operational support system (OSS) is a set of programs that help a company in monitoring, controlling, analyzing and managing a computer network. OSS software is specifically dedicated to communications service providers and mainly used for supporting network planning, network provisioning, service fulfillment, and service assurance from a common core of service and resource management. Other functionality includes embedded analytics, correlation and aggregation, reporting, product life cycle management, multichannel support, resource and asset planning. OSS data is of strategic importance to measure the impact of operational technical processes on customer and business goals.

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Logo of Huawei SmartCare

Huawei SmartCare

By Huawei

4.5
(21 Ratings)

Huawei SmartCare is a software designed to provide network analytics and customer experience management for telecommunications operators. The software offers capabilities for monitoring network performance, analyzing customer behavior and experience, and delivering insights for service assurance and network optimization. By integrating data from multiple network layers and customer touchpoints, the software helps operators identify and resolve service issues, assess network quality, and implement proactive measures to enhance customer satisfaction. Huawei SmartCare aims to address challenges related to network complexity, service quality management, and operational efficiency within communication service providers.

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Logo of iManager U2000

iManager U2000

By Huawei

4.4
(15 Ratings)

iManager U2000 is a network management software designed to support the operation and maintenance of telecommunications networks for a variety of services, including fixed, mobile, broadband, and transport networks. The software consolidates network element management, topology visualization, performance monitoring, and fault detection into a unified platform, allowing centralized management across multi-vendor and multi-technology environments. iManager U2000 enables users to manage network configurations, automate service provisioning, monitor network health, and analyze operational data, which can help organizations improve the reliability and efficiency of their network infrastructure and streamline network operations.

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Logo of Nokia NetAct

Nokia NetAct

By Nokia

4
(9 Ratings)

Nokia NetAct is a software that supports network management operations for telecommunications service providers. The software enables centralized management, monitoring, and optimization of mobile and fixed networks. It provides functionalities including fault management, performance management, configuration management, and software management, allowing operators to oversee network quality and resource utilization. Nokia NetAct assists in automating network workflows and helps address operational efficiency by providing tools for troubleshooting, reporting, and maintenance activities. The software is designed to support network evolution and scalability, enabling service providers to manage complex multi-vendor and multi-technology environments through a unified platform.

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Logo of IBM Tivoli Network Manager (ITNM)

IBM Tivoli Network Manager (ITNM)

By IBM

4.1
(7 Ratings)

IBM Tivoli Network Manager (ITNM) is a software designed for monitoring and managing network infrastructures in complex environments. The software performs automated network discovery, topology visualization, and fault detection to help organizations maintain network availability and performance. ITNM supports multi-vendor hardware environments and provides integration with event management systems. The software analyzes network conditions, identifies issues, and aids in prioritizing response actions by correlating network events and alarms. It is utilized for reducing the time to isolate and resolve network problems, optimizing resource utilization, and supporting business continuity by maintaining service reliability across dynamic networks.

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Logo of IBM Netcool Operations Insights (NOI)

IBM Netcool Operations Insights (NOI)

By IBM

4.3
(6 Ratings)

IBM Netcool Operations Insights is a software designed to deliver event management and operational analytics for IT environments. The software helps organizations collect, correlate, and analyze data from various sources to detect, prioritize, and resolve incidents across hybrid cloud and traditional infrastructures. Netcool Operations Insights incorporates advanced features such as real-time alerting, automated event correlation, and machine learning-driven anomaly detection to enhance operational visibility. The software enables IT teams to reduce manual tasks, identify root causes, and improve service availability by proactively managing incidents and service impacts. It addresses the business problem of operational complexity and event overload, supporting efficient infrastructure monitoring and faster resolution of IT issues.

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Logo of Service Enablement Platform

Service Enablement Platform

By Ericsson

3.8
(6 Ratings)

Service Enablement Platform is a software developed by Ericsson designed to facilitate the creation, deployment, and management of digital services by telecommunications operators and enterprises. The software provides capabilities for integrating third-party applications and network functionalities, enabling efficient orchestration and exposure of network assets through standardized APIs. It addresses business challenges related to service agility by allowing rapid introduction of new digital services, customization, and automation across networks. The software supports service lifecycle management, policy enforcement, and analytics, allowing organizations to optimize operations and enhance their service offerings within complex network environments.

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Logo of Amdocs Intelligent Networking Suite

Amdocs Intelligent Networking Suite

By Amdocs

4.5
(5 Ratings)

Amdocs Intelligent Networking Suite is a software designed to enable communication service providers to automate and optimize network operations. The software offers functionalities for network inventory, topology management, service assurance, and automated fulfillment. It supports multi-domain and multi-vendor environments, aiming to enhance network efficiency and scalability. The software facilitates the orchestration of network resources, streamlines service activation, and improves visibility across physical and virtual network assets. By providing interoperable modules that address network planning, provisioning, and monitoring, the software helps organizations minimize operational complexity and accelerate time-to-market for new services. It is utilized for integrating processes across legacy and new technologies, supporting digital transformation and business agility initiatives within networked environments.

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Logo of ZSmart Digital OSS

ZSmart Digital OSS

By Whale Cloud

4.4
(5 Ratings)

ZSmart Digital OSS is a software designed to facilitate network operations and management for telecommunications service providers. It offers tools for monitoring, analyzing, and optimizing network performance, supporting fault management, configuration management, and service assurance. The software enables automation of routine operations, assists in the detection and resolution of network issues, and delivers insights for resource utilization and service quality maintenance. By centralizing operational processes, the software aims to enhance efficiency, reduce manual interventions, and support scalable growth within complex network environments.

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Logo of HP - Operations Support System Orchestration (Legacy)

HP - Operations Support System Orchestration (Legacy)

By HP Enterprise Services

4.3
(4 Ratings)
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Logo of HPE Service Activator

HPE Service Activator

By Hewlett Packard Enterprise (HPE)

4.8
(4 Ratings)

HPE Service Activator is a software designed for automating the delivery and management of telecommunication services, supporting end-to-end orchestration and activation across networks and systems. The software enables service providers to streamline and accelerate the launch of new services by automating order handling, provisioning, and service fulfillment processes. It facilitates integration with existing operational systems and technologies, supporting complex service workflows, while also reducing manual intervention and operational errors. Through its workflow-driven architecture, the software addresses challenges related to time-consuming service rollouts, disjointed operational processes, and reduced visibility into service fulfillment, contributing to improved efficiency and operational consistency in service providers’ environments.

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Logo of HPE Service Director

HPE Service Director

By Hewlett Packard Enterprise (HPE)

4.8
(4 Ratings)

HPE Service Director is a software designed to facilitate end-to-end management of digital services and operations within enterprise environments. It provides capabilities such as service fulfillment, orchestration, and automation of complex workflows, supporting both traditional IT services and cloud-based solutions. The software streamlines service delivery, enabling organizations to model, deploy, and monitor business processes across hybrid infrastructures. It addresses business problems related to manual processing, fragmented service delivery, and lack of visibility, by offering a unified platform to coordinate service activities, improve operational efficiency, and ensure compliance with business policies and standards.

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Logo of IBM Tivoli Netcool Configuration Manager (TNCM)

IBM Tivoli Netcool Configuration Manager (TNCM)

By IBM

4.3
(3 Ratings)

IBM Tivoli Netcool Configuration Manager is a software designed to automate the management and enforcement of network device configurations. The software enables organizations to streamline configuration deployment, track changes, and ensure compliance with internal policies and regulatory requirements. It offers capabilities to detect unauthorized configuration changes and remediate deviations from desired network states to improve overall stability and operational efficiency. The software supports multi-vendor environments, providing centralized control for configuration management across various network devices, which assists businesses in reducing manual errors, minimizing downtime, and facilitating audit processes related to network infrastructure management.

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Logo of NetCracker 10 Suite

NetCracker 10 Suite

By NEC (Netcracker)

5
(3 Ratings)

NetCracker 10 Suite is a software solution designed for communications service providers, enabling the management of end-to-end business processes such as customer management, service fulfillment, service assurance, billing, and network resource management. The software integrates functionalities including order management, product catalog, inventory management, service activation, and analytics. It supports digital transformation by automating operations and facilitating the efficient delivery, management, and monetization of digital services across fixed, mobile, and cable networks. NetCracker 10 Suite aims to address challenges related to operational complexity, legacy system integration, and the need for streamlined workflows within telecommunications environments.

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Logo of Nokia AVA Traffica

Nokia AVA Traffica

By Nokia

4
(3 Ratings)

Nokia AVA Traffica is a software designed to provide real-time monitoring and analytics of mobile network traffic, aiming to help operators optimize network performance and improve service quality. The software collects and processes network data, delivering insights on network behavior, traffic patterns, and user experience. It enables detection and analysis of anomalies, congestion points, and service degradation, allowing for proactive network management. By offering visualization tools and automated reporting, the software supports network operations centers in identifying issues and implementing corrective measures. Nokia AVA Traffica assists in addressing challenges related to network efficiency, resource planning, and quality assurance in telecommunication networks.

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Logo of Nokia NPM (Nokia Performance Manager) (Legacy)

Nokia NPM (Nokia Performance Manager) (Legacy)

By Nokia

4.3
(3 Ratings)

Nokia Performance Manager is a software designed to provide performance monitoring and management for telecommunications networks. It offers capabilities for collecting, processing, and visualizing a range of network performance data across multiple technologies. The software supports operators in identifying trends, analyzing capacity, and detecting potential issues affecting network quality. Nokia Performance Manager enables automation of data collection, aggregation, and reporting to assist with operational efficiency and network troubleshooting. It addresses the business need for maintaining network reliability, optimizing resource utilization, and supporting service assurance through historical and real-time analysis.

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Logo of Oracle UIM

Oracle UIM

By Oracle

4
(3 Ratings)

Oracle UIM is a software designed to support service and resource inventory management for telecommunications and network service providers. The software enables modeling, management, and visualization of services, network resources, and related relationships throughout their lifecycle. Oracle UIM offers tools for managing physical and logical resources, supporting activities such as service activation, service fulfillment, and network configuration. It facilitates integration with operations support systems and can automate various aspects of resource allocation and usage. The software aims to address challenges related to scalability, dynamic service offerings, and efficient operations in evolving network environments. Oracle UIM helps organizations streamline inventory processes, enhance visibility, and maintain accurate data for operational efficiency.

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Logo of Comarch Fault Management

Comarch Fault Management

By Comarch

4
(2 Ratings)

Comarch Fault Management is a software designed to detect, analyze, and manage network faults across telecommunications infrastructure. The software provides automated monitoring and correlation of alarm events, facilitating early detection of issues impacting network performance and availability. It offers real-time notifications, root cause analysis, and incident tracking functionalities to support the identification and resolution of network disruptions. Comarch Fault Management integrates with other operational systems to consolidate network data, streamline workflows, and enhance problem resolution efficiency. This software is utilized by organizations seeking to maintain high network reliability and address operational challenges associated with network fault management.

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Logo of Comarch Service Monitoring

Comarch Service Monitoring

By Comarch

4
(2 Ratings)

Comarch Service Monitoring is a software designed to oversee and analyze the performance and availability of IT services within enterprise environments. The software enables the visualization and tracking of service status and key performance indicators, allowing organizations to identify and address issues in real time. It offers automated monitoring, error detection, and reporting functionalities to support the management of complex infrastructures. By delivering actionable insights and operational transparency, the software assists in maintaining service levels and minimizing disruptions within critical business processes. Comarch Service Monitoring addresses the challenge of ensuring business continuity and efficient service delivery in technologically complex settings.

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Logo of HP - Operations Support System Assurance Solutions (Legacy)

HP - Operations Support System Assurance Solutions (Legacy)

By HP Enterprise Services

4.5
(2 Ratings)
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Logo of HPE OSS Unified Correlation and Automation ( UCA)

HPE OSS Unified Correlation and Automation ( UCA)

By Hewlett Packard Enterprise (HPE)

4.5
(2 Ratings)

HPE OSS Unified Correlation and Automation (UCA) is a software that enables telecommunication operators to consolidate and automate operations support system processes through event correlation, automated workflow execution, and integrated fault management. The software collects network events from various sources, analyzes and correlates these events to identify root causes, and automates corrective actions to resolve issues. HPE OSS UCA focuses on simplifying network management, reducing operational complexity, and improving incident response times by minimizing manual interventions. The software is designed to help service providers manage multi-vendor, multi-technology environments, ensuring efficient network operations and supporting uninterrupted service delivery.

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Gartner Research

Magic Quadrant for Operations Support Systems

Popular Product Comparisons

iManager U2000 vs Nokia NetActHPE OSS vTeMIP vs IBM Netcool Operations Insights (NOI)Ericsson Granite Inventory vs iManager U2000IBM Netcool Operations Insights (NOI) vs Nokia NetActHuawei SmartCare vs Nokia NetActIBM Netcool Operations Insights (NOI) vs iManager U2000Nokia FlowOne vs Service Enablement PlatformService Enablement Platform vs Smart BSS

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