"Product Offers Reliability Across Platforms Yet Faces Usability and Audio Shortcomings"

Submitted

3.0
3.0
Overall User Rating

Product(s): Microsoft Teams rooms

Overall Comment:"My overall experience was average. While core functionality works, there are several issues that impact the quality of the meetings, especially with ease of use and set up. It felt less intuitive than expected and I ran into issues mostly related to audio. It is ok but there is room for improvement on UI, options, and audio."

Lessons Learned

Description
Description

What do you like most about the product or service?

Overall it is reliable and works on different platforms. Not much more to say.

Description
Description

What do you dislike most about the product or service?

It's not intuitive. Clunky UI and settings. Audio issues.

Evaluation & Contracting

Description

Why did you purchase this product or service?

  • Create internal/operational efficiencies
Description

What were the key factors that drove your decision?

  • Pre-existing relationships
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

Service & Support

4.0

Product Capabilities

3.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States|Netherlands