What are Professional Services Automation Tools?

Question

Accepted Answer

Professional services automation (PSA) tools help services organizations manage and streamline their business operations by automating tasks and optimizing processes. They provide a centralized platform for service planning and execution, enabling improved efficiency and business performance through better visibility into delivery costs and profitability. PSA tools focused on supporting managed services providers also include integration capabilities for orchestrating and capturing additional service activity delivered through customer accounts via third-party systems and/or service providers.
PSA tools provide a centralized platform for collaboration, project planning and tracking, resource allocation, contract management, service management, cost tracking, customer invoicing, and reporting and analytics. Multitenancy is a foundational aspect of PSA tools as users support multiple customers accounts concurrently. With a focus on services delivery activity and cost capture, PSA tools provide organizations insight into profitability overall as well as at the account and service-line level.

Professional Services Automation Tools Reviews and Ratings