Professional Services Automation Tools Reviews and Ratings

What are Professional Services Automation Tools?

Professional services automation (PSA) tools help services organizations manage and streamline their business operations by automating tasks and optimizing processes. They provide a centralized platform for service planning and execution, enabling improved efficiency and business performance through better visibility into delivery costs and profitability. PSA tools focused on supporting managed services providers also include integration capabilities for orchestrating and capturing additional service activity delivered through customer accounts via third-party systems and/or service providers.

PSA tools provide a centralized platform for collaboration, project planning and tracking, resource allocation, contract management, service management, cost tracking, customer invoicing, and reporting and analytics. Multitenancy is a foundational aspect of PSA tools as users support multiple customers accounts concurrently. With a focus on services delivery activity and cost capture, PSA tools provide organizations insight into profitability overall as well as at the account and service-line level.

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Wrike provides a cloud-based platform that aids organizations and teams in enhancing productivity through collaborative efforts. The platform brings together members and tasks in one workspace to improve workflow and focus on important tasks. It can be used across all departments of an organization, providing a comprehensive digital environment. The platform is highly customizable to fit the specific needs of any team, project, or department. Wrike simplifies task assignment, collaboration, and progress tracking while integrating seamlessly with existing technology systems. It links task completion to business results, eliminating the need for data collection from various sources. Additionally, it offers data-driven decision-making tools to facilitate higher yields on investment. Wrike also offers specific solutions for marketing teams, professional service teams, and service organizations like agencies and consulting firms.

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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

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Datto, an integral part of Kaseya, is involved in the provision of security and cloud-based software solutions specially designed for Managed Service Providers (MSPs). The primary focus of the company is enabling small to medium-sized businesses (SMBs) to leverage appropriate technology fully. Datto furnishes a range of tested solutions that include Unified Continuity, Networking, and Business Management, all aimed at enhancing cyber resilience, efficiency, and growth for MSPs. The delivery of these solutions happens via an integrated platform, making them accessible to a wide ecosystem of MSP partner companies globally. The end aim is defense against downtime and data loss in servers, virtual machines, cloud applications, or any location housing data, employing proactive dynamic detection and prevention, and ensuring swift, adaptable recovery from cyber incidents.

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ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.

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Kantata, formed through the merger of Mavenlink and Kimble Applications, concentrates on improving professional services technology. The company's core problem-solving aspect lies in optimizing resource planning and enhancing business performance for people-oriented businesses. The Kantata Professional Services Cloud provides critical insights and tools for professional services organizations, increasing their profitability and growing their business.

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Accelo functions as a comprehensive cloud-based platform handling various client work dimensions, encompassing sales and quoting, project handling, ticketing, time monitoring, billing, retainers, and reporting. As an integrated platform, it furnishes professional service businesses with a unified system that assists in managing, automating, and reporting across client operations. In essence, Accelo enables effective decision-making to boost operational competency and profitability.

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Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.

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Halo is a software company specializing in the development of service management software, which is adaptable for onsite or cloud-based installations. The company's products, incorporating ITIL best practices, offer a comprehensive tool for diverse departmental needs in organizations around the world. Founded two decades back, the trust gained by Halo in over 40 countries signifies its expertise and robustness. The company's offerings facilitate scalability of IT support in organizations.

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Planview has one mission: to build the future of connected work, from ideas to impact. Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100. Planview empowers enterprises to improve time-to-market and predictability, increase efficiency to unlock capacity, and ensure their most strategic initiatives deliver the desired business outcomes.

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Rev.io develops software that provides a streamlined quote-to-cash experience for service providers in several industries, including telecommunications, Wireless & IoT, managed IT services, A/V, security integration and more. This cloud-based software includes features for billing, product and subscription management, usage rating, tax compliance, and payment processing. In addition, Rev.io's platform also provides clients with detailed reporting and analytics. The end goal of the company is to assist clients in efficiently growing their revenue. To meet this objective, it provides innovative solutions and puts emphasis on delivering extraordinary service to its clients and end-users.

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SuperOps.ai operates as a unified PSA-RMM platform specifically designed to cater to the needs of rapidly expanding MSPs. Utilizing advanced AI and intelligent automation technology, the platform equips MSPs with features such as project management and IT documentation, thus providing solutions to the primary business challenges faced in the sector.

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Features of Professional Services Automation Tools

Mandatory Features:

  • Contract management that allows tracking of active and historical customer agreements

  • Project management for project planning and management

  • Service management for task/ticketing to capture all service delivery activities

  • Billing and invoicing for creating complete and accurate customer invoices

  • Integration (with select external applications via API) to include, at a minimum, financial systems, but potentially others such as project management tools, CRM, ERP, etc.

  • Resource management to track staff costs, work types and billing rates

  • Time and expense tracking for recording staff availability and activity as well as expenses

  • Reporting and analytics to track staff activity and measure performance and profitability