Retail Distributed Order Management (DOM) Systems Reviews and Ratings

IBM Sterling OMS is a very robust system, helped us implement many features to improve overall customer experience as well as our many omni-channel initiatives like buy online pick up in store, ship from store, curb-side pick up and international shipping. We are very happy to have been associated with this product for the past 5 years.

We already did a lot of projects with Shopgate in the past. The Apps are easy to extend and they offer a large number of integrations, so most of the shopping carts are easily integrated.

Magento is a refreshingly simple platform for tracking and managing customer orders and invoices. Our mid-size business is now processing orders more efficiently without cumbersome internal training.

We use Kibo mainly because it offers the possibility to offer a functional multichannel solution to our customers. We have tried with another platform before but it did not offer what we were looking for: precision and reliability. With Kibo we have found both of them! The platform offers a clear way to communicate within the shipping locations (in our case the wareused and the stores) and the information is updated very fast. After the initial set up is done, it is very easy to learn to use the platform so we did not have to spent time to do long training sessions to our employees, they were able to start working with it just with a few ours of introduction and training. The dashboard is very clear and the different order status/cases are separated in queues so on a first sight, it is easy to understand where are the urgencies or the orders needing manual intervention. Kibo also offers reporting tools but on my opinion, they should be improved as at the moment they are not very customizable.

Products technical strengths and functional coverage. Flexibility to be configured. Space for improvement: lack of flexibility during negotiation. Poor skills of the local European practice to be compensated by system integrator

We have approximately 20 fullfilment centers far from each other. And we have lots of rules for all stores and accrording to categories. So, we need to optimize our cargo amount. With SAP Hybris OMS interface, we can easliy define our rules in ortder to get the result. All business unit can understand the UI and functionality easily.

Overall that dynamics Commerce is helpful for my company that i work. Users appreciate the comprehensive nature of Microsoft Dynamic Commerce, as it provides a unified platform that integrates various business processes, including e-commerce, point of sales, order management, inventory control, and customer relationship management

Over experience was good. we had used the tool for order consolidation for our marketplaces. This has helped us to easily adopt to the changes in the marketplaces and operate the volumes quite easily. It helped us to overcome to issues which we were facing earlier and reach scale. Their service was good. On-boarding a new marketplace was made easy for us where it is a plug and play model with them.

good experience to automate and have good visualization of inventory and assist in demand forecasting using a centralized approach

So far it has been pretty good. Excellent customer service! I am still learning a lot. One thing that I find annoying is one mess up and you have to completely delete and backtrack to make a change then redo everything.

The product is not geared towards the FMCG industry and has very limited capability to customize. The team is fragmented across international borders and delivery in a inflexible waterfall manner.