Gartner defines robotic process automation (RPA) as software that automates tasks within business and IT processes using software scripts that emulate human interaction with the application UI. RPA enables a manual task to be recorded or programmed into a software script, which users can develop through programming or by using the RPA platform’s low-code and no-code GUIs. This script can then be deployed and executed into different runtimes. The runtime executable of the deployed script is referred to as a bot or robot.

Robotic Process Automation

Process mining platforms offer comprehensive analysis of end-to-end processes by extracting event data from information systems. This includes automated process discovery (extracting process models from an event log), conformance checking (monitoring deviations by comparing model and log), social network/organizational mining, automated construction of simulation models, model extension, model repair, case prediction and history-based recommendations. Process mining platforms extend process mining capabilities via advanced process analytics, process improvement detection and process improvement recommendations.

Process Mining Platforms

Gartner defines intelligent document processing (IDP) solutions as specialized data integration tools that enable automated extraction of data from multiple formats and various layouts of document content. IDP solutions ingest data for dependent applications and workflows and can be provided as a software product and/or as a service.
Organizations receive and process documents in multiple formats to enable activities such as onboarding new suppliers, receiving applications for loans or insurance claims. This results in large volumes of documents, the content of which is designed for human comprehension rather than machine processing. Extracting data from content is essential for document processing and the automated activities this supports. IDP solutions fulfill this role, augmented by and potentially replacing people.
Documents are received in physical form, typically paper, which must be scanned for digitization, or in digital form, such as emails and PDFs. The content of these documents has varying layouts, ranging from structured formats, such as tabular or outline (e.g., list or hierarchy of headings) or invoices or contracts, to unstructured formats (i.e., free-flowing, such as an email). Layouts that fall between structured and unstructured, or mixing the two, are often referred to as semistructured.

Intelligent Document Processing Solutions

Gartner defines integration platform as a service (iPaaS) as a vendor-managed cloud service that enables end users to implement integrations between applications, services and data sources, both internal and external to their organization.

Integration Platform as a Service

Generative AI (GenAI) model providers focus on developing and providing generative AI technologies and make them available to other developers, businesses and general public through APIs or commercial licenses. Generative AI refers to technologies that can generate new derived versions of content, strategies, designs and methods by learning from large repositories of original source content. This layer of vendors offers access to commercial or open-source foundation models such as LLMs and other types of generative algorithms (such as GANs, genetic/evolutionary algorithms or simulations). These models can be provided for developers to embed into their applications or be used as base models for fine-tuning customized models for their software offerings or internal enterprise use cases. This helps businesses gain the benefits of advanced generative AI technologies while avoiding the high costs, expertise requirements and time needed to develop these technologies in-house. Please note that this market is based on Beta research and is continuously evolving. We will be making changes as and when there are new updates.

Generative AI Model Providers

Gartner defines task mining as a combination of techniques to infer useful information from low-level event data available in UI logs derived from the underlying operating system or through observing application UI interactions. This data comes from individual users or a cohort in the form of screen recordings, keystrokes, mouse clicks and data entries. Additional mining capabilities interpret the data by applying natural language processing (NLP), optical character recognition (OCR) and artificial intelligence (AI) techniques to correlate data in different ways. Task mining helps an enterprise identify inefficiencies and automation opportunities, increase worker productivity, and enhance the employee experience.

Task Mining Tools

'Application integration platforms enable independently designed applications, apps and services to work together.

Key capabilities of application integration technologies include:
• Communication functionality that reliably moves messages/data among endpoints.
• Support for fundamental web and web services standards.
• Functionality that dynamically binds consumer and provider endpoints.
• Message validation, mapping, transformation and enrichment.
• Orchestration.
• Support for multiple interaction patterns, content-based routing and typed messages.

Application Integration Platforms

UiPath Agentic Automation Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Ease of deployment

Quality and availability of end-user training

Ease of integration using standard APIs and tools

Service and support

Service & Support

Quality of technical support

Quality of peer user community

Timeliness of vendor's response

Product capabilities

Product Capabilities

Scalability

Integration

Customization

Ease of deployment, administration, and maintenance

Attended automation

Design and Development

API and Other Integration

AI features

DR and High Availability

Cloud Features

AI-augmented Capabilities

RPA Administration

Task Mining

Platform Ecosystem

Security and Compliance

Governance and SDLC

Self-Healing

UI Apps Creator for Automation

UI Integration

Additional Context

UiPath Agentic Automation

UiPath

Agentic Process Automation System

Automation Anywhere

Blue Prism Intelligent Automation Platform

SS&C Blue Prism

Power Automate

Microsoft

TruBot

Datamatics

AutomationEdge

IBM Robotic Process Automation

Appian RPA

Appian

SAP Build Process Automation

Rocketbot

<50M USD

50M - 250M USD

1B - 3B USD

500M - 1B USD

3B - 10B USD

250M - 500M USD

30B + USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

DEVOPS TEAM LEAD

As it provides drag and drop functionality so team members who have no deep knowledge in .net coding can also contibute. It's easy to integrate with our old code repositories like clear case and latest like GIT and Perforce for binary and configs etc. Limitations are the use of other coding languages. Overall good product and value for money.

DATA AND ANALYTICS MANAGER

We adopted UiPath four years ago during the height of the labor shortages brought on by the pandemic.  Product's rankings initially drew us in, and UiPath's vision and capabilities made them the logical choice.  Overall, the platform has lived up to expectations: development is straightforward, we've had no trouble finding skilled talent, and the ecosystem is mature and supportive.  On the other hand, our experience with sales and support has been uneven.  Earlier sales representatives were very engaged, helpful, and proactive in connecting us to resources; the most recent handoff left us with less engaged support, which has been disappointing.  The Enterprise Success Program has been valuable in some respects - our Technical Account Manager has helped us understand new technology and mature our platform - but the broader program would have been more useful during our first year of implementation than in later years.  Despite these drawbacks, UiPath remains our chosen partner because of their market position, maturity, and strong community.

WorkFusion

Pegasystems

Tungsten Automation

NICE

Other...

Nintex (Kryon)

SAP (Contextor)

AntWorks

ServiceNow

Infosys (EdgeVerve)

Nintex

Sema4.ai

ActiveOps (OpenConnect)

Softomotive

Salesforce (MuleSoft)

Fortra

Hyland (Another Monday)

Redwood Software

Epiance

MuleSoft (Servicetrace)

Huawei

IT HEAD

Powerful, user-friendly RPA, great for automation but requires learning and maintenance. ROI highly dependent solution.

Financial Specialist

Unstable application at the moment if triggered from the Orchestrator. VDI data volume and stability also put mission critical processes at risk. Online training have improved but proved insufficient 8 months ago (not easy to start people with low IT skills on Uipath). 
Still having trouble stabilizing the tool and performing properly the processes as planned

Bussines Intelligence Intern

I have using uipath for a while, and the online platform for managing the robots is perfect, it works amazing, but the robot part works awful. I develop a process to download some files from serices now, and when i runed it the first time it worked, and the second time it didnt. Thats wrong. Beacuse, all the maintenance  of orchestrator is fine, but the developing part does really work. 

Engineer

Customer service is average. It took 3 different messages from us before they replied to our query about the license pricing. After receiving emails from the sales person, it seems like it is improving. But until it is improved, i'll rate this as average for now.

IT MANAGER

I have been working as a UiPath RPA Developer for the past 7 years and love the ease of use and low code technology they have.
I have built almost 100+ robots which would have saved approx 700-800 business hours.

SENIOR IIOT CONSULTANT

I'm a big fan of Maestro but I'm not sure how to properly use the AI features well. 

IT CHANGEMANAGER

Tool ist hervorragend für das Automatisieren von Prozessen geeignet

We are using it to automate a number of BAU tasks and save a lot of manual effort of our team as well as business

Active

Find the top Robotic Process Automation with Gartner. Compare and filter by verified product reviews and choose the software that’s right for your organization.

50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

SENIOR PRINCIPAL

We migrated from another RPA platform because scaling was becoming painful - Licensing was rigid, and governance was limited.  UiPath offers a more mature Orchestrator, better integration options, and a strong roadmap.  The transition wasn't trivial (bot refactoring and retraining took effort), but the payoff was worth it.  Today, we run more processes with fewer stability issues and have better visibility into bot performance

Software Engineering Lead

they are very good in terms of providing examples and demo. they helped setup a workshop where we said here is out apis we want to connect to and so give us a demo how uipath can be used to automate a particular manual task.

UiPath Business Automation Platform is Robotic Process Automation tool that is used to automate repetitive business tasks or you can say the mundane tasks which normally requires manual intervention. We have been using it for running BOD scripts everyday thus automating the task without manual intervention. This not only helps us in speeding our processes but also helps us in reducing human errors. We have also automated our data entry process using UiPath. This is helping our developers to concentrate on their logical coding areas rather than on rule based tasks. UiPath can be useful in cases where reconciliation and auditing is involved. UiPath can automate any application built in .Net, Java, HTML, PHP, Python or any scripting language.

Data Analyst

The experience with UiPath Business Automation Platform has been really great as it helps any human task to be done with digital robots or machines as it helps in time-saving and doing more jobs. UiPath Business Automation Platform creates a platform for creating digital robots to do work for us. It's not just about replacing tasks, it's about reimagining how work/tasks are done. UiPath Business Automation Platform is not just software, it's the beginning of a partnership with digital workers who never sleep, who never get tired and who never miss a detail.

IT Associate

It offers a robust suite of tools for automating repetitive tasks across various business functions. It is very easy to use & ideal for automating well-defined, repetitive tasks and offers strong support and integration capabilities with any other 3rd party systems. I would say "No code, low code". If someone knows the basics about conditional statements, workflow logic and knows how to drag & drop. 

We have so many legacy systems wherein API's are not available in such cases we have leveraged UiPath RPA to enable GUI based Automation using bots. which has really good accuracy and  other many features needed.

Project Manager

I have been involved in RPA for the past 8 years and UiPath is still my weapon of choice. It provides you with all the needed tools for almost any kind of automation case. The possibilities are very wide and the product development team does a great job with keeping up with the current AI trends, with add-ons such as agentic automation, document processing & communications mining. 

RPA Developer

My overall experience with UiPath has been good. It makes automating repetitive tasks easier and saves time, though some of the advanced features take practice to learn. With strong community support, it's been quite useful in improving daily workflows

INFORMATION SECURITY ANALYST GRC

I have used UiPath for compliance related workflows in a financial services environment. It helps reduce manual steps and ensures tasks are completed in a consistent way. Once the processes were set up, it has been dependable for day-to-day use

RPA SPECIALIST

Thay are always very willing to give information and support in the automation process, providing guidelines, examples, workshops.

Marketing & Communications Leader

UiPath Business automation platform which allows me to do my work by bots when I am not at the desk and The community is active and helps me anytime. It can support any kind of automation whether attended or unattended.

Financial Aid Specalist

UiPath business automation brings a lot of change in my daily working life. Its community is very active and helps me in learning. I can integrate it with my other tools such as Excel and ERP systems. It provide me detailed logs and can track the performance of bots.

Senior Manager IT

Ui Path has helped streamline repetitive tasks, reduce manual errors, and improve productivity. The documentation and community support are also very helpful for troubleshooting and learning. My overall experience with Ui Path has been very posityve. The platform is user-friendly with a intuitive drag and drop interface.

DATA ANALYST

My overall experience with the product is very positive. UI path provides a user friendly UI interface and makes it easy to build automation workflows even with limited coding knowledge.

UiPath is a global entity whose focus lies in utilizing the transformative capabilities of AI and automation to unleash the limitless potential of individuals and facilitate human progress. Currently, the company is expanding its horizons beyond Robotic Process Automation, offering a highly effective and user-friendly AI-Powered Business Automation Platform. It is driven to bring together the leading minds to bring forth the next big leap in AI-powered automation. The company, based in New York City, operates developmental centers scattered throughout the United States, Romania, India, and Japan.

Welcome √∞≈∏Àú≈†. We are UiPath and we believe in using the transformative power of automation and AI to liberate the boundless potential of people and accelerate human achievement. Today, we√¢‚Ç¨‚Ñ¢re pushing our boundaries beyond Robotic Process Automation, delivering the world's most powerful and easy-to-use AI-Powered Business Automation Platform.

We encourage the best minds to contribute and create the next leap in AI-powered automation. Together we can up-level people to create and consume automations that make the world a better place for everyone, everywhere. 

Based in New York City, UiPath is a global company with development centers across the United States, Romania, India and Japan. 

If you want to change the future of work together, check out our job listing - https://www.uipath.com/company/careers.
