ServiceNow Consulting, Implementation and Managed Services, Global Reviews and Ratings

Gartner defines ServiceNow implementation, consulting and managed services as consulting and system integration, including implementation, optimization and managed services, for ServiceNow products. Consulting services are commonly delivered as a fixed-price selection process with potential follow-up time and material-based implementation support. Integration services include services to implement ServiceNow solutions. Specific post-go-live activities are included in optimization services and may consist of health checks, value analysis and maximization, analytics, new report creation, and ongoing alignment to business strategy. Managed services involve the complete management of the ServiceNow solution, from monitoring to updates and upgrades, as well as training

How these categories and markets are defined