Speech-to-Text Solutions Reviews and Ratings
What Speech to Text Solutions?
Gartner defines speech-to-text (STT) platforms as business applications that process speech content, either live or in batch to produce:
A transcript of the conversation
Metadata about the call, the callers, attributes of call, emotional context
Value-added services (e.g., biometric, legal)
Workflow tools to support downstream work (e.g., intent detection, CRM updates)
The capabilities of STT solutions vary. At a minimum, providers can offer a set of generic APIs with no tailored industry offering. More advanced solutions support complex deployments of edge technologies tailored to specific industries such as medical and legal. As natural language experiences are rapidly adopted by customers, users and employees, STT solutions must address a number of deployment configurations and be tailored for end-user domain knowledge to improve their accuracy.
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Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Intelligent Voice focuses on providing advanced speech and natural language processing solutions. The main problem it addresses is the need for privacy and regulatory compliance in fields requiring speech processing. Primarily, this includes the process of transforming multiple-language audio, video and text content into a structured, process-ready format. A significant component of their solution is LexiQal, an integration of AI and natural language processing that extracts in-depth information such as sentiment and deception analysis — essentials for sales, fraud detection, and behavioural initiatives. They also offer a feature called 'SmartTranscript' for immediate visual apprehension of extracted data to rapidly comprehend insights. Their solution can be implemented on-premise, in private clouds, or used as a private SaaS and supports numerous pre-built connectors along with a REST-based API.
Speechmatics operates with a primary objective to comprehend every voice. It provides a speech-to-text API engine that can be incorporated into the stacks of various solution and service providers from diverse industries or use case scenarios. Speechmatics has a global user base of businesses that utilize its technology to effectively convert natural human speech into text regardless of the speaker's age, gender, accent, dialect, or location. With operational bases in Cambridge and London in the UK, Denver in the USA, Chennai in India, and Brno in the Czech Republic, Speechmatics is distinguished for its reach and functionality in the field of voice translation and transcription.
Cedat85 specializes in the field of transforming and administering speech content, backed by over three decades of experience. It has a significant presence in the development and deployment of advanced and innovative ASR (Automatic Speech Recognition) solutions, catering to the needs of both private and state-owned establishments. It's primary business revolves around the STT (Speech To Text) technologies, where the company has developed a variety of innovative software and applications, positioning itself as a prominent entity in the European market of ASR technologies.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
Cedat85 specializes in the field of transforming and administering speech content, backed by over three decades of experience. It has a significant presence in the development and deployment of advanced and innovative ASR (Automatic Speech Recognition) solutions, catering to the needs of both private and state-owned establishments. It's primary business revolves around the STT (Speech To Text) technologies, where the company has developed a variety of innovative software and applications, positioning itself as a prominent entity in the European market of ASR technologies.
CallFinder is an enterprise focusing on cloud-based speech analytics and call scoring technology. The company provides solutions to enhance the performance of agents and automate the process of quality monitoring. The technology that CallFinder uses is versatile and services several industries including retail, wholesale, finance, banking, insurance and utilities among others. CallFinder assists businesses in improving their operations by highlighting issues within customer interactions and identifying areas of improvement. The technology aids in understanding the reasons for customer calls and other critical business insights, which further help enhance compliance rates, call handling operations and in promoting positive call outcomes. The company operates as a division of 800 Response Marketing LLC, which is engaged in creating communication solutions to aid advertising response rates through various telecommunication services.
IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
Almawave is an Italian entity that specializes in artificial intelligence and natural language analysis. Its primary focus revolves around the utilization of advanced technologies and comprehensive services centered on Big Data. These services essentially aid the digital improvement of enterprises and public administrations. Notably, Almawave's area of expertise extends to Speech & Text Analytics, making its presence known in various reports.
SoundHound AI develops voice and conversational AI solutions for financial services, healthcare, automotive, restaurants, retail, and more. The company’s solutions connect people to brands and the world around them by using the simplest interface — the human voice. SoundHound’s AI-enabled products, services, and apps are customizable, omnichannel, and multilingual. The company holds over 200 patents and is a publicly-traded conversational AI company. SoundHound AI’s acquisition of Amelia in 2024 brought two new platforms to its product suite — Amelia, the complete AI agent platform for enterprise builders of all types, and Autonomics, the end-to-end automation orchestration of IT systems through a single pane of glass. From creating the voice commerce ecosystem to powering agentic AI-enabled agents, SoundHound AI is transforming how customers, patients, and employees interact with the brands they work with and rely on everyday.
Almawave is an Italian entity that specializes in artificial intelligence and natural language analysis. Its primary focus revolves around the utilization of advanced technologies and comprehensive services centered on Big Data. These services essentially aid the digital improvement of enterprises and public administrations. Notably, Almawave's area of expertise extends to Speech & Text Analytics, making its presence known in various reports.
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
Established in 2016 and based in Kolkata, Mihup operates as a Conversation Intelligence platform committed to uplifting the efficiency of contact centers. Its platform is premised on unique ASR technology, equating to a balanced combination of speed, accuracy, and affordability. Providing services to an array of sectors including BFSI, BPOs, e-commerce, logistics, and automobiles, Mihup's platform has managed over 100 million interactions for businesses of varying sizes. Additionally, being an ISO 27001-certified corporation, Mihup ensures adherence to global information security standards.
Omilia is a company dedicated to improving the way humans interact with machines as part of customer care. It offers technologies designed to mimic human communication behavior to enhance the customer care experience for large enterprises. Their technology focuses on Open-Question customer care integrated with end-to-end Self-Service functionality to help improve the user experience while reducing operational costs. Originating from a small garage, Omilia has broadened its reach in the field of natural language understanding. Now, the company offers its services in multiple languages across numerous countries. In 2016, Omilia expanded its footprints to the USA and Canada, and now, it has full production deployments globally.
Picovoice provides a comprehensive platform designed to integrate voice capabilities into various systems. With this, the main issue it addresses revolves around letting users interact with different applications, devices, or services using voice commands, adapting to the rising demand for hands-free, convenient controls.
Rythmex operates in the area of modern technology, primarily specializing in the conversion of audio to text. The business addresses the need for efficient digital transcription by providing solutions that rapidly transcribe various forms of audio and video files into text formats.
Uniphore is a B2B AI-native institution with a focus on improving business outcomes across various industrial verticals. One of the key solutions it provides includes infusing AI into multiple areas of the enterprise that have consumer impact. The company utilizes Generative AI, Knowledge AI and Emotion AI, combined with Workflow Automation to optimize customer-impacting operations. Furthermore, it possesses expertise in managing and analysing various forms of data including voice, video, and text. With advancement in AI technology, Uniphore foresees widespread disruption in enterprise functions, particularly those affecting customers. The company's comprehensive platform combines conversational AI, computer vision, tonal analysis, workflow automation, and Robotic Process Automation (RPA), all tailored to provide optimum customer experience across industries.