Gartner defines strategic cloud platform services (SCPS) as standardized, automated, public cloud offerings integrating infrastructure services (for example, computing, network and storage), platform services (for example, application, data and value-added services such as AI/ML) and transformation services (resources to help customers adopt cloud-oriented IT delivery models). Although owned by the service provider, infrastructure and platform services may be hosted in providers’ infrastructures or customers’ data centers. Services should be elastically scalable, metered by use and consumable via web-based interfaces and programmable APIs. Transformation programs may be delivered by automated, self-service interfaces, and managed interactions facilitated by account teams/partners.

Strategic Cloud Platform Services

Generative AI (GenAI) Infrastructure providers are infrastructure vendors (such as cloud platforms and hardware manufacturers) that offer underlying technology, tools and hardware that other companies and developers use to build and deploy specific generative AI applications in production. Generative AI refers to technologies that can generate new derived versions of content, strategies, designs and methods by learning from large repositories of original source content. These providers offer scalable, reliable and cost-effective solutions for generative AI projects, which can be complex and expensive to train and deploy. Generative AI infrastructure providers focus on research and developing the foundational AI techniques, while application developers focus on building products using those foundational technologies. Please note that this market is based on Beta research and is continuously evolving. We will be making changes as and when there are new updates.

Generative AI Infrastructure Providers (Transitioning to Generative AI Specialized Infrastructure)

Generative AI Infrastructure Providers

Amazon Web Services (AWS) Amazon Web Services Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

User Management

Security

Developer Capabilities

Middleware Capabilities

Architecture Flexibility

Big Data Enablement

Operations Management

Resiliency

Public Cloud Architecture

Distributed Cloud Architecture

Edge Architecture

Environmental Sustainability

Pre-Integrated Solutions

Modernization

Transformational Capabilities

AI/ML Capabilities

Additional Context

Amazon Web Services

Amazon Web Services (AWS)

Microsoft Azure

Microsoft

Google Cloud Platform

Google

IBM Cloud

Oracle Cloud Infrastructure

Oracle

Huawei Cloud

Huawei

Alibaba Cloud

DigitalOcean App Platform​

DigitalOcean

Tencent Cloud

ZStack Cloud

ZStack

<50M USD

50M - 250M USD

1B - 3B USD

250M - 500M USD

500M - 1B USD

30B + USD

3B - 10B USD

10B - 30B USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Sr. Software Architect

Vendor clearly puts in a lot of work to make things easy to use, and has shown to listen to requests from users and customers. In cases where usability suffers, they have accepted and acted upon feedback. However, it also is noticeable that its services got created by separate, disparate teams, lacking a central design direction. That leads to situations in which things work differently just because they got created by a different team, but also to situations where output of one system doesn't fit the input of another, both between differing services and also within the same service. That makes for jarring experiences. Additionally, despite having a commendable wealth of documentation and instruction available publicly, parts of it are outdated or incomplete. 

SOFTWARE ENGINEER

I give a 5-star rating as AWS stands as a dominant force in cloud, offering a lot of services from fundamental services like EC2, S3 to advanced AI/ML capabilities. Its robust global infrastructure ensures high availability and scalability, allowing businesses to effortlessly adapt to fluctuating demands. The "pay-as-you-go" model is an advantage, as it eliminates the large upfront investments and works on cost optimization. While there’s a vast ecosystem of tools that can present a steep learning curve for newcomers, and cost management requires diligence, AWS’s continuous innovation, strong security posture, and extensive community support make it an indispensable platform for organizations of all sizes, powering everything from startups to global enterprises. Its relentless pace of innovation means you are not just buying services; you are tapping into a future-proof ecosystem. While the sheer scope demands a learning curve, mastering AWS unlocks unprecedented agility and global reach, transforming IT from a cost center into a powerful engine for business growth. It's a strategic imperative for unparalleled agility, relentless scalability and a competitive edge in an increasingly dynamic world. It's where ideas transcend limits and aspirations become operational realities.  It's not merely hosting. It’s the foundational infrastructure for tomorrow’s breakthroughs.

Broadcom (VMware)

Rackspace Technology

Other...

Cloudflare

Verizon

Lumen

OVHcloud

Dimension Data

NTT Communications

Akamai

Skytap

Virtustream

Joyent

Dell Technologies

DXC Technology

Fujitsu

V2 Cloud

Ace Cloud

Aruba Cloud

3rd-eyes analytics

Engineering Manager

aws web services is very much developer friendly and exposes apis to control everything

Manager

Good when it works. When we have issues, we have premium support, but they dont really help.

Director

Horrible will recommend not to use this service. My account was compromised and I was left without a website but absolutely no help what so ever.  

When we started to use AWS, it said AWS can do this and do that almost everything. But as an engineer who really does the migrations, I found many restrictions or lack of details. I believe AWS needs to upgrade the quality of the documentation, product integrity, and most of all the web UI.

Manager, IT Security and Risk Management

Lo usamos en el 90% de nuestra infraestructura y despues de haber pasado por Azure, es un gran cambio. Destacaría frente a Azure que contando ambos con el servicio de soporte, el de AWS realmente soluciona los problemas llegando al fondo. Destaco de soporte, su implicación con solucionar los problemas.

IT Associate

AWS provides a huge set of services spanning across multiple use cases. It is widely used in Application hosting, Backup and Disaster Recovery, Storage services, ML/AI, DevOps and Automation and many more other services.

Dans l'ensemble, mon expérience avec AWS a été très positive. Plateforme robuste, fiable, et offre une large gamme de services qui répondent à mes besoins (allant du stockage à l'intelligence artificielle)

IT SERVICES ASSOCIATE

por ser la plataforma de servicios en la nube lider en el mundo, es la mas confiable ya que funciona bajo su modelo de pago por uso

IT Security & Risk Management Associate

AWS has a very robust set of features and provides best in class availability and integrations with other tools due to their large market presence

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

PRODUCT MANAGER

My overall experience with AWS has been very positive. The platform offers a robust and comprehensive set of cloud services that have allowed my team and me to scale solutions quickly and efficiently.

OWNER

AWS is your One Stop Shop to deploy your small business and your enterprise. You can almost set it and forget it. I will say it's very confusing using their dashboard but once you understand it you can administer your company with ease.

Senior Software Engineer

AWS shows a remarkable ability to provide a vast number of scalable services with minimal operational overhead.
A single portal with offerings for, among others, compute, networking, storage, and Artificial Intelligence, provides a unified view and eliminates the need for multiple platforms.
Abstracting the physical hardware and provisioning of resources lowers the barrier for providing business value in a scalable way.
The design being AWS cloud, with regions and availability zones, embraces operational excellence, which is also promoted through blogposts and the well-architected framework.

IT Busineess Application Developer

Mi experiencia general con AWS ha sido muy buena, con todos los servicios que usado, como EC2, S3, VPC, Amazon RDS y otros.

Honestly, the best choice for your cloud infrastructure in my opinion. The user experience might be a little tricky to get used to but once you do it's the most efficient and well-built cloud solution.

PRODUCTION PLANNER

Es muy bueno para lo que ofrece, por ejemplo, el almacenamiento, bases de datos y análisis de los mismos.

Mi experiencia ha sido satisfactoria y positiva, en donde destaco la confiabilidad y la variedad de herramientas que ofrece para desarrollar sobre todo con sus aplicaciones en la nube

DIRECTOR OF TECHNOLOGY

AWS provides a very wide range of services that could service every aspect of the organisation needs.

DevOps engineer

The best cloud provider I've ever encountered. It allows you to run almost any idea you'd like on cloud without holding you back

PROGRAM MANAGER, STRATEGIC INITIATIVES &

The vendor has been great to work with while setting up the guardrails of the system and testing out a pilot. when moving to prduction they worked very closely with our team to workshop how the set up should be and helped our technicalteam ensure they had the knowledge they needed. 

ENGINEER

Wonderful capabilities, but it's a lot to administer and keep track of all the services we use.

Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.