Subject Rights Request Automation Reviews and Ratings

Legislators motivated by aggressive digitalization and increased consumer concern about the handling of personal data — especially when it comes to AI workloads and data-sharing practices — have passed laws governing consumer privacy rights.1,2,3,4 These rights have become part of consumers’ basic expectations when engaging with commercial organizations or government entities. At the heart of the SRR automation market are three key capabilities: Discovery of existing information held on individuals, and continuous monitoring for changes to data stores and new systems that are being onboarded. Maintenance of the capacity to act on that information should the data subject request modification, deletion or restriction of processing. Tracking of request workflows and holding of detailed records to gauge effectiveness and demonstrate compliance. Organizations face great challenges in sifting through structured and unstructured data stores — whether on-premises, in the cloud, or with partners and subprocessors. In addition to the discovery and retrieval requirement, organizations must redact personal data that is associated with other individuals to ensure they are not violating one user’s rights in order to respond to another. For those reasons, request fulfillment must follow a repeatable and scalable process in order to remain manageable and efficient.

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