Descartes Transportation Management review in 'Supply Chain Management'

"Descartes Transportation Management Experience"

Submitted

4.0

Overall User Rating

Product(s): Descartes Transportation Management

Overall Comment:"Excellent help setting up our system along with integration between our TMS to other customer specific TMS systems. Good feed back and insturction."

3.0

Evaluation & Contracting

4.0

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

Lessons Learned

Please rate your overall experience with this vendor

4.0

Create a headline summary of your review.

Descartes Transportation Management Experience

Please explain the business problems or needs that prompted the purchase of this product or service.

We have a fleet but when we sell our brokerage service customer do not want to see a fall off when it comes to the same tracking a fleet provides. By deploying Macropoint this helps bridge the divide between a fleet driver and a brokered driver.

What do you like most about the product or service?

The ability to setup & start tracking orders to update our customers and our employees.

What do you dislike most about the product or service?

If we manually have to update an order/driver not tracking or won't accept I would like to update with the in/out times. Currently if a driver calls in when we update the order it shows up real time, not with the actual reported times.

If you could start over, what would your organization do differently?

Deploy integration sooner than we did.

What one piece of advice would you give other prospective customers?

Really explain the idea of Partner carriers and explain the process. Tracking through Telematics is a easier sell than getting a drivers phone number.

How satisfied is your organization with the value the product provides for the money spent?

4.0

Deployment architecture

Don't know

Evaluation & Contracting

3.0

Why did you purchase this product or service?

Improve customer relations/service
Create internal/operational efficiencies
Drive revenue growth
Reduce time to market
Improve business process agility
Improve supplier or partner relationships
Improve business process outcomes
Improve compliance & risk management
Enhance decision making

What were the key factors that drove your decision?

Pre-existing relationships
Strong customer focus
Strong services expertise
Product roadmap and future vision
Product functionality and performance
Breadth of services

Ability to understand your organization's needs

4.0

Timely and complete response to product questions

4.0

Pricing and contract flexibility (pricing and terms)

4.0

Integration & Deployment

4.0

When was this product or service deployed at your organization?

2021

What were the main technologies, platforms or products with which this product was integrated?

TruckMate/Trimble Anheuser Busch XPO Monsanto/Bayer

What was your implementation strategy?

Don't know

How long did your deployment take?

0 - 3 months (<3)

Availability of quality 3rd-party resources (integrators, service providers, etc.)

3.0

Ease of integration using standard APIs and tools

4.0

Quality and availability of end-user training

3.0

Ease of deployment

3.0

Service & Support

4.0

Timeliness of vendor's response

4.0

Quality of technical support

4.0

Quality of peer user community

4.0

Did your organization purchase a support package from the vendor?

I’m unsure

Product Capabilities

4.0

Product capabilities

4.0

Additional Context

Version number(s) currently in use in your organization

Not sure

How long have you used this product or service?

2 years to less than 5 years

How frequently do you use this product or service?

Daily

How extensively is this product or service being used in your organization?

Specific divisions, regions, or business units

In which country(s) did your deployment take place?

United States

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