UCaaS Monitoring Reviews and Ratings
What is UCaaS Monitoring Software?
UCaaS monitoring tools measure the UCaaS user experience by providing key performance indicators (KPIs), visibility and insight based on application, session and network availability, performance, and health from multiple sources. An instantiation of digital experience monitoring, UCaaS monitoring tools combine elements of application and network performance monitoring capabilities.
Strong tools continually collect packet trace data, decode and play back captured voice and video streams, interrogate network infrastructure, and assess the functional status of bidirectional sessions, segments and endpoints. They gather and assess data in real time and perform synthetic call testing for service initiation and change/contingency management purposes.
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RevealX from ExtraHop is a platform for network detection and response (NDR) and network performance management (NPM). It leverages full packet capture, SSL and TLS 1.3 decryption, machine learning, and cloud capabilities to automatically discover devices connecting to organizations' networks, and to help organizations expose and resolve cyber threats, vulnerabilities, and IT performance issues. RevealX captures full network packets across OSI layers 2-7 at scale and line rate speed, without degrading network performance, which allows organizations to capture richer metadata and detect, investigate, and resolve threats and performance issues faster. Additionally, RevealX decodes more than 70 application, database, network, and internet protocols, including Microsoft protocols, in real time, which facilitates faster troubleshooting and mean time to detect, investigate, and resolve threats and performance issues. ExtraHop offers additional modules for IDS and forensics with RevealX.
Power Suite software provides comprehensive tools for network performance management, focusing on monitoring, analysis, and optimization of LAN and WAN environments. The software enables network administrators to identify, diagnose, and resolve issues affecting network performance, enhancing reliability and efficiency in enterprise IT infrastructure. It offers features such as real-time reporting, traffic analysis, bandwidth management, and automated alerts. Power Suite software supports the evaluation of network usage patterns and helps in troubleshooting connectivity and traffic bottlenecks, addressing business challenges related to maintaining stable and secure network operations. The software facilitates informed decision-making for IT teams by providing actionable insights into network health and usage.
ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators.
Prognosis for Unified Communications is a software designed to monitor, analyze, and manage enterprise communication environments. The software provides real-time visibility into the health and performance of voice, video, and collaboration platforms, supporting technologies such as Microsoft Teams, Cisco, and Avaya. Prognosis for Unified Communications offers features including performance analytics, troubleshooting, alerting, and reporting, enabling businesses to identify and resolve issues affecting call quality, user experience, and service availability. The software assists organizations in maintaining uptime, optimizing resource usage, and ensuring reliable communication services, thereby addressing challenges related to managing complex unified communications environments.
vAnalytics is a software that provides monitoring, analytics, and reporting capabilities for video conferencing and unified communications environments. The software collects data from multiple platforms to deliver insights into usage, performance, and resource allocation. vAnalytics helps organizations identify trends, diagnose issues, and optimize collaboration technology infrastructure by aggregating metrics related to call quality, system utilization, user activity, and device health. It also supports capacity planning and assists IT teams in spotting and resolving problems that may impact communication workflows. The software aims to improve operational efficiency by centralizing relevant information and simplifying management of complex communication ecosystems.
Diagnostix is a software designed to provide comprehensive application monitoring and management capabilities for enterprise IT environments. The software enables organizations to gain visibility into their application portfolios, offering features such as automated discovery, dependency mapping, performance analytics, and health assessments. Diagnostix helps identify root causes of application issues, supports capacity and performance planning, and assists in reducing downtime by offering real-time insights and historical data analysis. It addresses business problems related to application reliability, operational efficiency, and complexity management by streamlining the process of monitoring, troubleshooting, and optimizing enterprise applications.
Enterprise Operations Monitor is a software that provides real-time monitoring and analytics for enterprise network and service operations. The software collects and processes large volumes of operational data to deliver insights into the performance, availability, and health of networked resources. It assists businesses in identifying and diagnosing service issues, monitoring traffic patterns, and supporting root-cause analysis to reduce downtime and optimize operational efficiency. The software supports compliance reporting, trend analysis, and capacity planning, helping organizations address potential bottlenecks and improve overall service reliability.
IntelliSight is a software designed to provide advanced analytics and actionable insights for enterprise communication networks. The software enables organizations to monitor, analyze, and optimize voice and data traffic across various platforms, supporting operational efficiency and effective decision-making. IntelliSight offers real-time reporting, automated alerts, and performance dashboards that help identify network issues, track service levels, and manage resource utilization. The software addresses business needs related to unified communications management by delivering visibility into usage patterns and system health, facilitating proactive maintenance and strategic planning for technology infrastructure.
IR Collaborate is a software designed to monitor, troubleshoot, and optimize unified communications and collaboration environments. The software provides real-time visibility into communication systems such as voice, video, and chat across various platforms, enabling organizations to ensure consistent service performance and identify issues impacting user experience. IR Collaborate supports multi-vendor environments and offers analytics and reporting features for system health and usage trends. This software assists businesses in maintaining uptime, managing capacity, reducing operational risks, and enhancing service quality for communication and collaboration tools.
NetBeez is a network monitoring software that provides organizations with continuous visibility into network performance by deploying sensors across multiple locations and user endpoints. The software conducts active network tests such as ping, DNS, HTTP, and traceroute to identify connectivity issues, delays, and failures in real time. NetBeez offers dashboards and reporting tools that enable teams to analyze end-user network experience and detect performance bottlenecks across wired, Wi-Fi, and cloud environments. By delivering data-driven insights on network status, NetBeez helps business and IT teams to address operational challenges related to troubleshooting and maintaining reliable network infrastructure.
OneSight is a software designed to deliver monitoring, testing, and management functionalities for contact center environments. The software enables organizations to assess the performance and reliability of communication systems by simulating real-world scenarios, automating tests, and monitoring interactions across multiple channels. It provides tools to identify technical issues, ensure system uptime, and optimize operations by analyzing call quality and system responsiveness. OneSight addresses the business need for consistency and operational assurance in customer communications by offering automated testing and ongoing monitoring to help organizations manage and validate their contact center infrastructure.
Progress Flowmon is a software designed for network visibility and security monitoring. The software enables organizations to analyze network traffic, detect anomalies, and identify security threats through flow data collection and analysis. It provides insights into network performance, supports incident investigation, and aids in compliance reporting. Progress Flowmon offers capabilities such as network behavior analysis, application performance monitoring, and detection of advanced network threats. The software addresses business challenges related to maintaining reliable network operations, minimizing downtime, and reducing the risk of security incidents by providing actionable information about network activities and potential vulnerabilities.
ServicePilot Platform is a software designed to deliver monitoring and observability for IT infrastructure, networks, applications, and cloud environments. The software provides real-time analysis of operational data, helping organizations detect, diagnose, and resolve performance issues across a variety of technologies. Features include network traffic monitoring, application performance management, log aggregation, and customizable dashboards for comprehensive visibility into IT operations. ServicePilot Platform automates data collection and analysis, enabling users to correlate data from multiple sources and identify root causes efficiently. By centralizing monitoring functions, the software assists businesses in maintaining service availability, optimizing performance, and reducing downtime.
TotalView is a network management software designed to provide visibility into network performance, troubleshooting, and analytics. The software offers features such as automated network monitoring, diagnostic tools for identifying issues, historical reporting, and root cause analysis. TotalView aggregates data from network devices and presents actionable information, enabling organizations to detect problems related to configuration, connectivity, or bandwidth usage. The software assists network administrators in addressing operational challenges, reducing downtime, and maintaining consistent service levels by delivering insights into device status, traffic patterns, and potential points of failure.
UC Management Platform is a software designed to manage and monitor unified communications environments. The software offers tools for real-time visibility, diagnostics, and reporting on voice, video, and collaboration systems. It supports multi-vendor infrastructure, facilitating centralized management and troubleshooting of communication technologies. The software helps organizations ensure service quality, optimize performance, and streamline operations by providing insights into call quality, network performance, and system reliability. UC Management Platform addresses business challenges related to the complexity and scale of unified communications, enabling IT teams to efficiently oversee system health and continuity.
Vigilus is a software designed to monitor and manage communications infrastructure. It offers features such as real-time alerts, automated troubleshooting, and comprehensive reporting for unified communications systems. The software aids businesses by streamlining the oversight of complex network environments, detecting and diagnosing system issues, and providing data-driven insights to support operational reliability. Vigilus helps organizations maintain uptime and visibility across their communication platforms, reducing manual intervention and supporting efficient management of connectivity and performance.
VoiceWatch is a software designed to monitor and validate voice communication systems within enterprise environments. It provides automated testing and real-time monitoring of contact center technologies, including interactive voice response systems and telephony platforms. The software focuses on ensuring availability, accuracy, and proper routing of voice interactions to reduce downtime and improve operational reliability. It addresses business challenges related to maintaining consistent customer engagement by identifying technical issues before they impact users. VoiceWatch supports integration with various contact center infrastructure components and delivers notifications and reporting to help organizations manage and resolve communication system issues efficiently.
VOSS Insights is a software designed to deliver analytics, monitoring, and management capabilities for unified communications and collaboration environments. The software offers insight into the performance, usage, and quality of services across various communication platforms, enabling organizations to oversee and optimize their collaboration infrastructure. With features such as real-time monitoring, alerting, reporting, and service visualization, VOSS Insights provides tools to identify service issues, understand adoption patterns, and support informed decision-making. The software addresses challenges related to maintaining visibility and control over complex, multi-vendor communication systems, supporting operational efficiency and service quality.
ZIRO is a software designed to facilitate Microsoft Teams calling solutions and unified communications management for organizations. The software provides tools to simplify processes such as phone system setup, call flow configuration, direct routing, number management, and billing. ZIRO enables centralized administration and automation of workflows related to communication systems, helping IT teams manage and secure enterprise-wide telephony and collaboration features within Microsoft Teams. It addresses business challenges of integrating cloud-based voice solutions, streamlining communications infrastructure, and maintaining compliance and operational efficiency across distributed environments.















