UCaaS Monitoring Reviews and Ratings

What is UCaaS Monitoring Software?

UCaaS monitoring tools measure the UCaaS user experience by providing key performance indicators (KPIs), visibility and insight based on application, session and network availability, performance, and health from multiple sources. An instantiation of digital experience monitoring, UCaaS monitoring tools combine elements of application and network performance monitoring capabilities.

Strong tools continually collect packet trace data, decode and play back captured voice and video streams, interrogate network infrastructure, and assess the functional status of bidirectional sessions, segments and endpoints. They gather and assess data in real time and perform synthetic call testing for service initiation and change/contingency management purposes.

Product Listings

Filter by

Products 1 - 19 of 19

ExtraHop is on a mission to reveal cyber risk and build business resilience by exposing threats organizations can’t see. The ExtraHop RevealX platform gives organizations visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With these risk insights, organizations can investigate smarter, stop threats faster, and keep operations running.

RevealX deploys on premises or in the cloud. It addresses the following use cases:

- ransomware

- software supply chain attacks

- zero trust

- IoT security

- lateral movement

- C2 communication

- security hygiene

- and more

Show More Details

Unify Square became a part of Unisys in June 2021 with a focus on enhancing employee experiences across various platforms and devices as work processes modernize and adapt. As a company founded in 2008, Unify Square had been instrumental in assisting numerous global enterprises in managing, securing, and optimizing their unified communications and collaboration (UCC) environments. From tools like Lync and Skype for Business to the present day Microsoft Teams, Unify Square has remained relevant. Its signature software, PowerSuite™, will preserve its function of providing IT administrators with a coherent collection of experience management dashboards. As part of Unisys solutions now, PowerSuite™ will offer a comprehensive view of all UCC platforms to IT admins, using AI and machine learning to deliver meaningful input for improving the end-user experience.

Show More Details

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Show More Details

Integrated Research Ltd (IR) is a global organization founded in 1988, specializing in managing infrastructures for communications and payments. With a focus on the resolution of performance issues, the company improves the operation of critical business systems with its technological solutions. Predominantly, the company delivers tools for predictive and prescriptive analytics coupled with automation capabilities to prevent issues from arising. They service organizations over 60 countries, providing valuable insights and ensuring the sound performance and availability of essential systems. Their offerings are provided through their offices, via resellers, and managed service providers, maintaining headquarters in Sydney, Australia, and branches in the US, UK, and Singapore.

Show More Details

Vyopta delivers digital collaboration and experience optimization. Its Collaboration Intelligence Platform helps organizations and over 60 million people collaborate better by providing an intelligent monitoring and analytics platform. Vyopta’s suite of applications delivers single-pane-of-glass, enterprise-wide visibility and insights across multi-vendor business collaboration environments to improve IT efficiency, increase end user productivity, and accelerate workplace transformation and technology migrations

Show More Details

Hammer, part of Infovista, concentrates on easing the process of migrating contact centers to the cloud. It presents advanced solutions such as hybrid and cloud migration, and comprehensive testing from discovery to monitoring. This focus is on improving customer experiences. The solution aims to lessen workloads, facilitate remote workers, and reduce expenses via automated network lifecycle for cloud-native systems.

Be the first to .

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Be the first to .

Hammer, part of Infovista, concentrates on easing the process of migrating contact centers to the cloud. It presents advanced solutions such as hybrid and cloud migration, and comprehensive testing from discovery to monitoring. This focus is on improving customer experiences. The solution aims to lessen workloads, facilitate remote workers, and reduce expenses via automated network lifecycle for cloud-native systems.

Be the first to .
Be the first to .

NetBeez is a network performance monitoring platform that enables IT teams to quickly detect and troubleshoot issues with Internet, SaaS applications, Wi-Fi networks, and more. The solution provides granular data to accurately isolate the time a problem occurs, retains historical data to identify the trend of recurring issues, and facilitates diagnosing problems from the user’s perspective. By deploying hardware, software, virtual, and endpoint-based agents, NetBeez enables organizations to reduce downtime and support costs.

Be the first to .

Hammer, part of Infovista, concentrates on easing the process of migrating contact centers to the cloud. It presents advanced solutions such as hybrid and cloud migration, and comprehensive testing from discovery to monitoring. This focus is on improving customer experiences. The solution aims to lessen workloads, facilitate remote workers, and reduce expenses via automated network lifecycle for cloud-native systems.

Be the first to .

Progress (Nasdaq: PRGS) is a company that aids businesses in achieving faster innovation cycles, fueling growth and success. It provides top quality products for the development, deployment and management of high-impact applications. The company's services ensure the creation of necessary applications and user experiences, offers flexibility in how and where to deploy and facilitates the safe and secure management of all these processes. This comprehensive solution makes Progress an essential resource for numerous enterprises, software companies and developers, supporting them in meeting their defined objectives.

Be the first to .

ServicePilot is an organization with a focus on IT monitoring, offering a comprehensive observability and security platform. The firm's main objective is to integrate data from various IT components including applications, servers, containers, databases, networks, mainframes, and third-party services. This approach is intended to provide a complete understanding of the user's technology stack. Services offered by ServicePilot include unified monitoring of diverse IT resources, enhanced observability providing deep insights into systems, security and network detection/response capabilities. The company's proactive issue resolution helps IT teams anticipate and solve performance issues preemptively. ServicePilot aids in maintaining high uptime, enhances the customer's understanding of their services user interaction, enabling them to optimize the user experience. ServicePilot endorses an integrated approach by uniting operational data from all corners of the IT environment promoting faster issues resolution and informed decision making based on comprehensive data analysis.

Be the first to .

PathSolutions was founded to bridge the gap between monitoring and resolution, delivering root-cause troubleshooting solutions that tell you when, where, and why your problem occurred and recommend how to fix it.

Our focus is to rapidly provide Total Network Visibility into the entire infrastructure so problems can be proactively resolved before they affect users.

Solutions focus on NetOps, Telecom Ops, SecOps, and DEM for remote users.

Be the first to .

Nectar is a company whose principal function centers around the collection, correlation, and presentation of crucial data. These data components encompass customer, agent, and user experience details, allowing for the derivation of actionable insights. Nectar's core capabilities focus on improving the voice and video experiences of users regardless of their location, by supervising network operations, the Internet Service Provider (ISP), SIP sessions, as well as reaction times of voice and video applications. The company also assists in risk mitigation and helps in addressing change management issues during the transition of contact center call flows from on-site to cloud-based platforms or one platform to another. Further, Nectar's role involves monitoring and testing services, offering analytics specifically designed for voice, video and real-time communications. It effectively assists in correlating voice and video performance from intricate, hybrid, multi-vendor scenarios within a singular platform to support users across all Unified Communications (UC) and Contact Center (CC) platforms.

Be the first to .

Cloverhound is a pioneering engineering organization with a strong base in software development and collaboration tools. The team of Cloverhound stands out with its ability to design and implement contemporary solutions that are utilized daily by industries and businesses. These solutions aim at enhancing process efficiency and simplifying the tasks for individuals. The company has operations in Charlotte, NC, and Denver, CO, with expertise in areas like Unified Communications and Video, Data Center design, configuration and deployment, Call Center capabilities, and custom API development and integration.

Be the first to .

Hammer, part of Infovista, concentrates on easing the process of migrating contact centers to the cloud. It presents advanced solutions such as hybrid and cloud migration, and comprehensive testing from discovery to monitoring. This focus is on improving customer experiences. The solution aims to lessen workloads, facilitate remote workers, and reduce expenses via automated network lifecycle for cloud-native systems.

Be the first to .

VOSS Solutions is a technology company focusing on the management of digital workplaces. Its key product is an all-encompassing automation tool for unified communication (UC) and collaboration platforms. This tool aids companies in their digital transformation journey by improving productivity and reducing costs. The VOSS service portfolio includes discovery and migration, orchestration fulfillment and analytics, as well as performance monitoring and management across multiple technologies. All these functions are accessible via a secure web portal, adding an element of convenience for the users. VOSS Solutions operates globally, with headquarters in Garland, Texas, accompanied by locations in the UK, Australia, and South Africa. The technology developed by VOSS is utilized by numerous cloud service providers and enterprises around the world.

Be the first to .

ZIRO is an information technology firm with a focus on simplifying unified communications. The rapidly transitioning nature of workspaces, from physical to remote and vice versa, often results in complicated and time-consuming technological decisions. ZIRO is dedicated to resolving this challenge, providing straightforward and manageable solutions. The goal is to alter the standard approach and transform the process of unified communications from being complex and headache-inducing to being effortless and comprehensible.

Be the first to .