Unified Commerce Platforms Anchored by POS for Tier 2 Retailers Reviews and Ratings
Unified Commerce Platforms Anchored by POS for Tier 2 Retailers
Gartner defines the Tier 2 retail market as one comprising multichannel retailers that conduct business in any geography, have brick-and-mortar stores as one of many operating channels and generate annual retail revenue of $500 million to $2.99 billion.
Retail POS applications have moved beyond an integrated solution in a multichannel network. POS applications have become the anchor of centralized unified commerce platforms, facilitating key unified commerce activities. In addition to the expected transactional functionality to support sales, returns and the associated reporting (such as transaction logs), activities also include:
Endless aisle
Click and collect
Clienteling
Loyalty
Other functions also allow customers to search, transact, acquire and consume products across a retailer’s ecosystem.
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Aptos specializes in providing unified commerce solutions worldwide. The company's primary offerings include modern, cloud-native point of sale systems and advanced enterprise technologies. With over four decades of experience, Aptos's main focus lies in facilitating software solutions that aid retail organizations in cultivating loyalty, maximizing revenue, and minimizing costs.
BayBridgeDigital is a company which primarily focuses on facilitating digital transformation to promote swift growth and enhanced business value. The company links organizations, technology and individuals through transformation driven by design which results in superior customer experiences and the creation of digital products. A hallmark of the company is their expertise in Salesforce-based digital transformation. BayBridgeDigital has operations in various regions globally including America, Europe and Israel.
Cegid operates as a global provider of cloud business management solutions across various sectors, including finance, human resources, accounting, retail, and entrepreneurship. The company's robust full-cloud business model is aimed at enabling businesses of all sizes to speed up their digital transformation processes on local and worldwide scales. Its business approach blends a futuristic outlook and pragmatism, grounded in strong innovative capacity, new technologies expertise, and a thorough understanding of regulations and compliance. Cegid operates on a global scale with 4,400 employees, delivering its solutions across 130 countries. The company is guided by its CEO, Pascal Houillon, who assumed the role in March 2017.
Comerzzia is a modular commerce platform dedicated to improving the retail shopping experience. This platform enhances customer interaction across various touchpoints, fostering increased sales and customer loyalty. As a unified commerce solution designed for food and specialized retailers, the platform adapts to individual needs and offers flexibility. Not only built on JAVA, it can also effectively integrate with third-party software. The company strives to provide a forward-thinking retail solution with customer centricity at the heart of its approach, resulting in a superior shopping experience. Comerzzia operates in over 60 countries, displaying its global reach and its commitment to offering unified commerce solutions with solid Pos and Clienteling capabilities.
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Flooid is a unified commerce platform that caters to retail and hospitality brands. The multi-purpose platform provides solutions that assist retailers in personalizing their customer's shopping experience. It allows for a selection of varied services and tech partners, enabling a customized approach to commerce. Thus, Flooid essentially aids in creating a flexible and consistent shopping environment, adjusting to various customer preferences.
Fujitsu, a global information and communication technology entity originating from Japan, provides a diverse array of technology products, solutions, and services. The primary objective of the company revolves around bridging people, technology, and ideas. In pursuit of this focal point, the firm aims to foster an environment conducive to universal progression and the realization of individual aspirations.
Fynd operates as a large-scale omnichannel ecosystem and a broad-based technology entity based in India, specifically in Mumbai. Established by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012, Fynd has modernized retail strategies for a significant number of brands and has developed an advanced suite of tech products. The company's foundation is embedded in technology and innovation, culminating in products that serve applied machine learning, big data, gaming and crypto, image editing, and the learning space. Fynd has a robust team that persistently works towards new innovations and enhancing their technology expertise.
Lavu Inc. is a company designed to leverage modern technology to enhance the operations of small businesses. The organization's key product is a cloud-based iPad point of sale system that mimics the functionality of conventional systems while offering customization and flexibility adhering to current technological advancements.
Manhattan is a technology provider focused on improving experiences and outcomes in supply chain commerce. We provide software solutions for Omni channel commerce, supply chain planning and supply chain execution. Our cloud native Manhattan active platform technology and industry experience help increase top-line growth and bottom-line efficiency for various brands across the world. Manhattan designs, builds and delivers innovative solutions for stores, transportation networks and fulfillment centers, eliminating silos created by legacy commerce, warehouse and transportation system to create seamless operations and optimal efficiency.
NCR Voyix is a global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix partners with customers in more than 30 countries across the globe.
NCR Voyix is a global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix partners with customers in more than 30 countries across the globe.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
NaviPartner is a Denmark headquartered firm with a focus on solving challenges related to Microsoft Dynamics 365 Business Central and e-commerce platform, Magento. The firm provides vertical POS and e-commerce services that cater not only to retail businesses, but also museums and attractions globally. Further, the company has development centres located in Mauritius and Serbia that contribute to its multinational operation.
GK is a global software developer offering both standard and cloud-based solutions tailored for the retail industry. The company has a widespread presence with over 500,000 retail and payment installations across more than 60 countries. Employing over 1,200 dedicated individuals globally, GK focuses on creating solutions that enhance the shopping experience, thereby fostering a better relationship between customers and retailers. With its primary headquarters based in Schöneck in the Vogtland region of Germany, GK has additional locations in cities including Berlin, Paris, and Johannesburg, along with a presence in eleven more international locations. GK remains committed to innovating cutting-edge technologies for the evolving retail industry.
Orisha | Openbravo, a brand of Orisha, operates globally as a B2B software provider. The firm specializes in offering a cloud-based SaaS platform for unified commerce to specialty retail chains. This API-first fully modular platform aids retailers in delivering frictionless unified commerce experiences across all channels. Further, it enhances in-store experiences for customers and associates by promoting operational agility that can boost innovation and profitability. The team at Orisha amounts to nearly 1,500 individuals, and the services extend to support over 100,000 customers across more than 100 countries.
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Aptos specializes in providing unified commerce solutions worldwide. The company's primary offerings include modern, cloud-native point of sale systems and advanced enterprise technologies. With over four decades of experience, Aptos's main focus lies in facilitating software solutions that aid retail organizations in cultivating loyalty, maximizing revenue, and minimizing costs.
NCR Voyix is a global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix partners with customers in more than 30 countries across the globe.
Retail Pro is a platform that provides retail management software dedicated to meeting the needs of specialty retailers across the globe. It caters to those just commencing their retail operations, as well as retailers expanding to multi-location or multi-regional businesses. The software enhances the omnichannel retail concept offering an intelligent, scalable platform that supports controlled growth. Its features include important retail functions for POS, customer engagement, e-commerce, stock management, and replenishment. The software design facilitates interfacing and connecting with various applications and systems for comprehensive consumer engagement. It adapts to support diverse channels or third-party applications. Retail Pro ensures flexibility for both retail and IT teams to modify every aspect of the software to comply with the unique brand and business requirements. The software infrastructure accelerates productivity by incorporating the specific workflow into the touchscreen-compatible user interface. Retail Pro, being a web-based application, supports both advanced tablet hardware and lean solutions in stores. The software provides a uniform solution for retail businesses irrespective of the deployment model, accessible universally through back office PCs, POS at cash wraps, endless aisle kiosk, and Apple, Android, or Windows mobile device. Finally, Retail Pro's network of business partners offers local assistance in the customer's language and time-zone for its customers worldwide.
Features of Unified Commerce Platforms Anchored by POS for Tier 2 Retailers
Optional Features:
Vendor services and support, which are critical parts of the relationship and imperative to the success of the solution.
Open architecture with inherent centralized services or microservices, which allow for the POS to serve as the conduit to adjacent applications.
Flow of customer information across touchpoints, including loyalty, clienteling information and their digital carts.
Developer tools and low-code environments allowing for further access to configure microservices.
Support of the same code across touchpoints, including fixed till, fixed self-scan, mobile POS (either associate or customer device), kiosks and other devices (such as scales).
Order management (OM), which is integral for unified commerce. Some vendors have built an OM module, or the solution is OM-agnostic.
Hardware-agnostic and a separation from the traditional software and hardware elements of POS as most vendors in the Tier 2 market do not sell hardware bundles or partner with hardware providers.
Reporting or data and analytics modules.
More availability of cloud deployments. Most vendors offer licensed on-premises and cloud options, while some vendors offer cloud-only options.
Seamless movement of the customer’s journey across touchpoints — from web, mobile, store, IoT and social channels.