Unified Communications Reviews and Ratings

Not much contact with the vendor in this case. Only set it up ourself

It's the best product for handling unified communication endpoints like video devices or phones or a client

comfortable chat, I used lync in my company as communication sistem with my colleagues. eazy menu and works perfectly

Been using for approximately 200 ip phones. The software is easy to use, straight forward and powerful enough for any need we have had for the past 5 years. The local vendor is also excellent and quick to assist.

Avaya Aura Platform can give to your contact center a huge amount of solutions and integrations options

Main reason is that easy command easy to create station, easy to create call forwarding , if any error is there then we take trace also avaya support is very helpfull

Very good service and support since they were Shoretel. Simple to use The centralized administration for all sites is the best for companies that have different locations. Great way of escalation

It's really great! It syncs to Outlook, easy to share screens. It's a great tool. My only negative is that this version is a bit harder to use because the windows don't show up individually.

We have just recently moved over to soft phones and I absolutely love it! I work from home at least one day a week and this has made it so easy to get work calls from home. Before we had to route our phones to our cell phones and you never knew who was calling.

It is great to experience with the service and support provided to clients by the Tata GSIP connect

Flexibility and adaptivity are good for the quality of service, products, and customer service.

We purchased the Cisco Business Edition 6000H for the company. It is a low-cost solution that is easy to manage and use. It also has scale to support growth according to my need. The solution is not just IP Telephony, but it is also video conferencing, instant messaging, presence, and mobility. All this in just one hardware.

As existing customers on Nortel/Avaya products, Avaya product good upgrade roadmap and explanation to customers. The licensing model on per user, per line, per agents are bit confused but it's good for a replacement solution. For product sourcing, since there are multiple products in market, it's good that the sales provide good prior preparation on products demonstration, user reference and uses case sharing. From evaluation, quotation and contract negotiation, they provide prompt response and competitive price. As there are major system integrators in Hong Kong, overall project implementation and integration are quite smooth. Avaya also provide support to system integrator during the implementation phase as several problems encouter on compatibility issue with other application systems. The only concern is previous financial status like Chapter 11 which really make end customers have hesitation on whether to maintain business with them in the long run. But seems this issue was fixed at the moment. So far, on going support is positive from their sales and support team.

The product has many useful features for collaborating in meetings. They also have good support when things go wrong.

We have been using this solutions for 8 years, excellent performance and throughput, very clear voice quiality, has a lot of third party integration and interfacing facilities, you can experience a very good call with eco cancellation, sounds really great and fluid.

Great tool for project manipulation and budget control. Works great with our company and provides all necessary insights.

This solution works as a unified communication server which means that it is flexible and has high capability of integration with other vendors and even if you want to implement self-developed solution will work, since it is based on SIP protocol.

I am developing the Extension Power in Japan, that is office CTI system, connect to NEC SV series. NEC support team are always cooprative with their partner and from customer point of view, the way they help me is splendid.

Non-impact installation design

Great collaboration tool where you can phone, conference, share presentations with people from anywhere in the world.