Unified Communications Reviews and Ratings
What are Unified Communications Solutions?
All unified communications (UC) solutions are intended principally to improve user productivity and enhance business processes that relate to communications and collaboration. Gartner defines UC solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices.
UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The UC solutions that enterprises deploy range from stand-alone suites from single vendors, to integrated applications and platforms from multiple vendors. UC is often deployed to extend and add functionality to established communications investments.
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Skype for Business is a communication software that integrates instant messaging, voice calls, video conferencing, and online meetings for organizations. The software offers tools for scheduling and conducting virtual meetings, sharing presentations, and collaborating in real time through a unified interface. It supports integration with other productivity software, enabling users to connect from various devices and locations. Skype for Business is designed to facilitate internal and external business communication, streamline meeting management, and improve team collaboration while supporting security and compliance requirements in enterprise environments.
Cisco Unified Communications Manager is software that offers call control, session management, and voice over IP capabilities for enterprise-level communications. The software supports integration with a range of communication devices and applications, facilitating voice, video, messaging, and mobility features across organizations. It provides tools for managing scalability, security, and reliability in unified communications environments, supporting multiple endpoints and enabling centralized management of communications infrastructure. The software addresses business needs related to efficient connectivity and collaboration, offering features such as call routing, conference calling, voicemail, and device provisioning. It is designed to help organizations streamline their communication workflows and maintain secure, scalable networks for voice and video collaboration.
Lync 2013 is a communications software designed to facilitate instant messaging, audio and video calls, online meetings, and presence information within organizations. The software integrates with Microsoft Office applications, allowing users to initiate conversations directly from other tools. Lync 2013 supports conferencing features such as screen sharing, collaborative document editing, and virtual whiteboards. It provides administrators with controls over user permissions and policy enforcement to manage communication securely. The software aims to streamline internal collaboration and reduce reliance on separate communication platforms by consolidating various forms of enterprise communication into a single interface.
MiVoice Connect is a software developed by Mitel that provides unified communications and collaboration tools for businesses. The software enables voice calling, messaging, conference calling, and video communication across various devices and locations. It offers features such as call management, mobility integration, contact center capabilities, and administrative controls designed to streamline organizational workflows. MiVoice Connect addresses business communication challenges by supporting scalability, reliability, and simplified IT management while facilitating effective team collaboration and integrating with existing business applications and infrastructure.
Lync 2010 is a communication software developed for business environments, offering instant messaging, presence, audio and video conferencing, and voice communication capabilities. The software integrates with other productivity platforms to enable users to connect with colleagues through secure messaging, voice calls, and online meetings. It provides features for managing contacts, sharing desktops, and collaborating in real-time. Lync 2010 addresses the business need for unified communications by consolidating various communication tools into a single interface, supporting enhanced collaboration and information sharing within organizations.
Avaya Aura Communication Manager is a software designed for unified communications and telephony control within organizations. The software offers features including call routing, voice messaging, conferencing, and support for a range of devices and communication protocols. It enables integration with contact centers, mobile workforce solutions, and enterprise business applications. The software facilitates secure and reliable voice and video communication, scalable session and trunk management, and centralized administration. By improving connectivity and collaboration across multiple locations, it addresses challenges related to communication management in distributed or complex enterprise environments.
MiCollab is a software platform designed for unified communications and collaboration. It provides features such as voice, video, messaging, conferencing, and mobility capabilities, allowing users to communicate and collaborate from various locations and devices. The software integrates with business applications and supports desktop and mobile clients, enabling streamlined communication across teams. MiCollab addresses the business need for efficient internal and external collaboration by centralizing communication tools, facilitating real time interactions, and supporting remote and hybrid work environments. The software is used to optimize workflows and enhance team productivity with a single interface for messaging, calling, and meetings.
Tata Communications Global SIP Connect is a software that provides businesses with centralized and scalable voice communication capabilities by utilizing Session Initiation Protocol trunking across multiple locations. The software enables enterprises to consolidate voice infrastructure, streamline operations, and support unified communications through a single platform. It facilitates secure and reliable voice connectivity between sites, contact centers, and remote offices, allowing for integration with existing business systems. Global SIP Connect assists organizations in transitioning from legacy telephony systems to IP-based communication, addressing the need for efficient management and cost optimization of international voice traffic. The software helps maintain consistent policy control and simplifies administration while offering interoperability with a range of unified communication solutions.
Tata Communications CCaaS is a software that provides cloud-based contact center capabilities designed to enhance customer engagement across multiple communication channels. The software enables businesses to manage and streamline interactions through voice, chat, email, and social media, offering features such as intelligent routing, workforce management, and real-time analytics. Tata Communications CCaaS aims to improve operational efficiency and ensure consistent customer experiences by integrating customer interaction data with customer relationship management and other business tools. The solution addresses the problem of fragmented customer service processes by centralizing contact center operations within a secure, scalable cloud environment, supporting remote and distributed teams, and facilitating seamless collaboration among agents.
Cisco Business Edition 6000 (BE6000) is a software suite designed to support unified communications and collaboration for businesses. The software integrates voice, video, messaging, conferencing, and contact center capabilities into a single platform to facilitate communication across an organization. It is designed to enhance workforce connectivity by offering features such as IP telephony, call control, voicemail, instant messaging, presence, and mobility options. Cisco Business Edition 6000 (BE6000) seeks to address the challenge of managing multiple communication tools and disparate systems by consolidating them into one software environment that simplifies administration and supports scalability as business needs evolve. The software is aimed at medium-sized organizations requiring an integrated approach to employee collaboration and communication management.
Cisco Business Edition 7000 (BE7000) is a software platform that integrates voice, video, messaging, conferencing, contact center and mobility services to support unified communications and collaboration for organizations. The software provides core features such as IP telephony, voicemail, instant messaging, presence, desktop sharing and conferencing solutions. It enables businesses to manage communication requirements across multiple devices and locations and helps address challenges related to distributed workforce collaboration, streamlining interactions, and centralizing communications management. The software is designed to scale for midsize to large businesses and supports deployment of collaboration applications in virtualized environments to optimize resource utilization and simplify administration.
OmniPCX Enterprise Communication Server is a software that provides unified communication and collaboration functionality for businesses. The software offers voice, video, and messaging capabilities designed to enable secure and scalable communication across various devices and locations. It integrates telephony services, conferencing tools, and mobility solutions with directory and presence features for enhanced productivity. The software supports multiple deployments including on-premises and cloud-based environments, conforming to industry protocols and standards. Its feature set addresses business requirements for seamless internal and external communication, reliability, and flexible scalability while facilitating efficient management and administration of enterprise networks.
eSpace is a software developed by Huawei that provides unified communications and collaboration solutions for businesses. The software integrates voice, video, messaging, conferencing, and communication management in a single platform, enabling organizations to facilitate collaboration among employees across different locations. eSpace supports functions such as instant messaging, audio and video calls, capability for multi-party conferencing, and presence management, which helps enhance workplace productivity and streamline communication workflows. This software addresses the business need for efficient and secure exchange of information and coordination among team members within an enterprise environment.
NEC SV9000 is a software-based communications platform designed to support unified communications and collaboration for businesses. The software enables voice, video, and messaging functions, supporting connectivity across multiple locations and devices. It offers features such as call management, voicemail, conferencing, and mobility solutions, which help organizations streamline internal and external communications. The software is intended to address business challenges related to efficient communication, scalability, and integration with other enterprise systems, allowing companies to improve responsiveness and operational workflow. It supports deployment flexibility and compatibility with a variety of telephony infrastructure environments.
OpenScape Enterprise is a unified communications software designed to support collaboration and connectivity within organizations. The software offers features such as voice, video and messaging integration, presence management, and conferencing tools. It facilitates seamless communication across devices and locations, aiming to streamline workflows and enhance accessibility between users. OpenScape Enterprise also provides centralized management and security controls, enabling businesses to maintain oversight of communications while supporting scalability and interoperability with other business applications. The software addresses the business need for efficient communication and collaboration across distributed teams and multiple channels.
OpenScape Voice is a software that delivers enterprise-class voice communication through IP-based telephony. It offers features such as call routing, session management, and scalability for large organizations. The software integrates with various unified communications tools and supports standards-based protocols to facilitate connectivity and interoperability. It addresses business needs related to efficient voice communication, centralized management, and flexibility in deployment models, including on-premises and cloud environments. OpenScape Voice is designed to enable secure communication and high availability, helping organizations streamline telephony operations while supporting regulatory compliance and mobile workforce requirements.
OpenScape Business is a software designed for unified communications and collaboration tailored for small to medium-sized organizations. The software integrates telephony, messaging, conferencing, and mobility solutions into a single platform, allowing businesses to manage communication from various devices and locations. It supports both voice and data communications, facilitates team collaboration, and includes features such as presence management, voicemail, automated attendant, fax integration, and contact center functionalities. The software aims to enhance operational efficiency by enabling streamlined communication workflows and improving responsiveness within organizations, addressing the need for effective internal and external communication without reliance on multiple disparate systems.
IceWarp is a software designed to support business communication and collaboration through email, team chat, file sharing, calendar management, and video conferencing. The software integrates collaboration tools within a unified platform, enabling users to organize messages, share documents, schedule tasks, manage contacts, and conduct meetings. With options for deployment on premises or in the cloud, the software helps organizations streamline workflows, increase productivity, and manage their digital workspaces securely. IceWarp addresses challenges of distributed teams and remote work by providing accessible features suitable for business communication, document management, and project coordination.
Neox Platform is a software designed to facilitate network transformation and management for communication service providers and enterprises. It offers features such as network automation, orchestration, and analytics, enabling users to design, deploy, and manage software-defined networks across multi-domain and multi-vendor environments. The software supports the integration of virtualized and physical network functions, helping organizations optimize network resources and streamline operations. It focuses on automating workflows, reducing manual intervention, and providing visibility into network performance to address the challenges of agility, scalability, and complexity in modern network environments.
ULTATEL Business Phone System is a software designed to support unified communications and collaboration for organizations. It provides cloud-based voice solutions including VoIP calling, video conferencing, instant messaging, and voicemail management. The software integrates with various applications such as CRM and productivity tools to streamline communication processes. Businesses use this software to facilitate remote work, improve connectivity among teams, and enhance customer interactions. It offers features such as auto-attendant, call recording, call analytics, and phone number management to address operational efficiency and communication reliability challenges. The software aims to simplify the management of business telephony and support scalability for enterprises seeking flexible communication solutions.














