"Adjusting to our environment was not much challenging but still room for improvement"

Submitted

3.0
3.0
Overall User Rating

Product(s): Symantec MACH5

Overall Comment:"Switch between Active and Passive mode creates some issues such as crash on the laptop, issues identified in relation with on-premise proxy servers. Time takes to identify the corporate network and non-corporate network"

Lessons Learned

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If you could start over, what would your organization do differently?

Apply the integration to more areas the proxy performance measured regularly, identify if the proxy itself implements any issue while detecting the system

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What one piece of advice would you give other prospective customers?

Ensure the proxy client is compatible to all areas, run vulnerability analysis and distinguish between VPN service and Proxy client

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What one thing do you wish the vendor did differently?

It is more of advanced web security solutions, management of traffic encryption to protect data privacy

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What do you like most about the product or service?

Enforcing traffic redirection via certain route

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What do you dislike most about the product or service?

Latency to detect corporate and non corporate network

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Would you recommend this product or service to others?

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Please explain your willingness or hesitation to recommend this product or service.

Might work better in smaller size network and low traffic but hasitate to recommend for large corporate network

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Choose the option that best describes the complexity of your implementation

Optimize Cloud Services
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Go-live Year

2016
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Deployment architecture

Hybrid Cloud and Premises
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What was your implementation strategy?

Worked with both the vendor and 3rd-party service providers
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What was your technology adoption bias for this implementation?

Conservative (adopt only proven technologies)

Evaluation & Contracting

3.0
Description

Timely and complete response to product questions

4.0
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Pricing and contract flexibility (pricing and terms)

4.0

Integration & Deployment

3.0
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Ease of integration using standard APIs and tools

5.0
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Quality and availability of end-user training

4.0
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Ease of deployment

5.0

Service & Support

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Did your organization purchase a support package from the vendor?

Yes
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Timeliness of vendor's response

5.0
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Quality of technical support

4.0
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Quality of peer user community

4.0

Product Capabilities

3.0

Additional Context

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In which region(s) did your deployment take place?

  • North America