"Struggles and Successes with Current Platform Implementation"

Submitted

3.0
3.0
Overall User Rating

Product(s): Cloudflare Access

Overall Comment:"The implementation has been difficult to execute, some features within the platform are missing. On the bright side, CF Team are doing all they can to assist us and fix things on their end."

Lessons Learned

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What do you like most about the product or service?

Easy to deploy and easy for the user to use. It's great that customers can use both Magic WAN and Cloudflared as deployment methods. Other vendors would offer either IPSec or reverse proxy solutions. Their team are motivated to help and develop their product together with the customer.

Description
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What do you dislike most about the product or service?

Missing functionality that does not allow technical teams to view essential information in the dashboard - that would concern mainly the on-ramp connection/ device profile assignment. Manual set-up of static routes for Magic Wan or split tunneling settings that increases the amount of manual labour needed as well as the probablitity of the human error. (no dynamic protocols at all) Lack of geolocation settings for Cloudflared proxies, lack of grouping of reverse proxies, manual addition of the routes once more, lack of failover from CFed to Magic WAN Cumbersome UI and policy dashboard that makes policy management difficult in a big organisation. A problematic client that spawns a lot of single-user issues across the whole organisation. Lack of customisation when it comes to ingress/egress GWs. Egress IPs need to be purchased as a separate package. Overall, enterprise solution getting the same set of options/ features as users on the 'free plan'

Evaluation & Contracting

3.0
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Why did you purchase this product or service?

  • Cost management
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Exis
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What were the key factors that drove your decision?

  • Strong customer focus
  • Product roadmap and future vision
  • Pre-existing relationships
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Which other vendors did you consider in your evaluation?

  • Palo Alto Networks
  • Ivanti
  • Netskope
  • Zscaler
  • Akamai

Integration & Deployment

2.0

Service & Support

3.0

Product Capabilities

2.0

Additional Context

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Deployment architecture

Hybrid Cloud and On-premises
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In which country(s) did your deployment take place?

United States|Germany|United Kingdom