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The real-time detection speed is impressive. We are talking about decisions being made in milliseconds on transactions that previously would have taken a manual review queue. The combination of business rules and ML models in the same interface means our fraud analysts can actually own the detection logic themselves without going back to IT every time something needs adjusting. The false positive rate came down noticeably after the first few months of tuning, which matters a lot to us because every unnecessary block is a frustrated customer. The audit trail and reporting are also solid, which makes compliance conversations a lot easier.
The initial deployment was more complex than we expected. The integration with our core banking system took longer than the vendor's original estimate and required more involvement from our internal IT team than we had budgeted for. The interface, while functional, has a learning curve and some of the more advanced ML configuration screens are not very intuitive. We also wish the vendor had more local presence outside France. Most of the deeper support knowledge sits with their Paris team and time zones can slow things down when you need answers fast.