Name: Agility Customer Experience Cloud
Rating: 4.9 (3 reviews)

Overview

Overall experience with Agility Customer Experience Cloud

ENGINEERING PROGRAM MANAGER

500M - 1B USD, IT Services

FAVORABLE

“Agile is on its way to make the name in marketplace”

5.0

Sep 14, 2022

To better fit with shifting client expectations, they might make their supply life cycle extra agile. Any opportunities for improvement, in my opinion, were more internally rather than with the service supplier and how they delivered the service. As part of their alignment with our entire business plan, Agile is assisting us with our cloud computing. This involved adopting a DevOps and rapid way of working as well as changing the attitude of our workers towards transformation for the benefit of our organization.

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CRITICAL

About Company

Company Description

Agile Content is a firm that specializes in digital TV/OTT and video delivery solutions. Its prime focus is on enabling telecom and media companies to transform the way digital video content is consumed, experienced, and delivered. The firm offers TV services that are built on innovative, cloud-based technology, intending to provide personalized entertainment across the globe. Its portfolio includes fully managed TV services (Agile TV), SaaS applications, and a modular OTT-based infrastructure platform that covers content and subscriber management as well as content processing and delivery. The company incorporates cloud-based infrastructure and offers functionality that helps in harnessing the advantages of 5G-internet. Headquartered in Bilbao, Spain, and with a footprint in over 70 countries, Agile Content employs adept video specialists and serves numerous connected households worldwide. The firm's services are being utilized by some of the world's principal Tier 1 telcos for efficient operation. It has also made acquisitions such as Edgeware, a distributor of video, WeTek, an Android specialist and Fon, a global WiFi solutions provider.

Company Details

Company type

Private

Head office location

48009, Spain

Number of employees

201 - 500

Website

https://www.agilecontent.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Agility Customer Experience Cloud

Agility Customer Experience Cloud Likes & Dislikes

Their sales force practice is quite developed, and they are also capable of bringing in not only competent programmers and technical staff, but also highly strategically staff who collaborate with our corporate designers and application developers to develop strategies and guidelines. In order to take advantage of new technologies, we consult Agile, who travels and trains or hires personnel in such fields. Overall, the service has been good, and answers to a few of the technology problems we confront have always been a priority. The project leaders on their team are among the most effective I've ever dealt with, and they're almost always able to restructure proposals to meet unexpected and pressing business needs.

The best part about Agility CMS is that it does not requires any upgrades, meaning it just have one version all the time and hence with every new feature, there is no need for updating/upgrading the system software.

I have been so happy with Agile as a CMS. It is so easy to update our pages quickly and without any error or downtime. The best part is that training was so user friendly we had our associate brand managers up and running in just a few days with confidence in their ability to update our pages. The scalability is the best part. We brought in Agile for just our industry (consumer electronics) first, but it worked so well and we were able to cut down time spent updating at such a high level we then rolled out to another industry (medical devices) easily and within 3 months including training.

Costs at Agile are high. When possible, they use cheaper resources to try to balance costs, but ultimately, their cost implies that we typically only use it on our most important technology initiatives. Additionally, and this is fairly commonplace for all businesses in this sector, Agile employees take some time to understand the subtleties of different business lines. It would be better if we could use sales force tech to get additional MLJ-specific topics.

There are other solutions available which are too at par!

The initial support was lacking but that may have been our side. I do not believe we were reaching out to the correct point of contact which led to slow down in assitance

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Peer Discussions

Agility Customer Experience Cloud Reviews and Ratings

4.9

(3 Ratings)

Rating Distribution

5 Star: 33%
4 Star: 67%
3 Star: 0%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

4.7

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ENGINEERING PROGRAM MANAGER
50M-1B USD
IT Services
Review Source
Agile is on its way to make the name in marketplace
5.0
Sep 14, 2022
To better fit with shifting client expectations, they might make their supply life cycle extra agile. Any opportunities for improvement, in my opinion, were more internally rather than with the service supplier and how they delivered the service. As part of their alignment with our entire business plan, Agile is assisting us with our cloud computing. This involved adopting a DevOps and rapid way of working as well as changing the attitude of our workers towards transformation for the benefit of our organization.
RF Planning & Dimensioning
10B+ USD
Telecommunication
Review Source
Agility: Multi- Tenanted Software-as-a-Service
4.0
May 13, 2019
Agility CMS is one of the best solution for doing analysis on sales and inventory of a product via the web.
Digital Marketing
10B+ USD
Manufacturing
Review Source
User friendly and efficient
4.0
Jan 16, 2019
I have been so happy with Agile. It is so easy to update our pages quickly and without any error or downtime. The best part is that training was so user friendly we had our associate brand managers up and running in just a few days with confidence in their ability to update our pages.

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Agility Customer Experience Cloud

Overview

Overall experience with Agility Customer Experience Cloud

“Agile is on its way to make the name in marketplace”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Agility Customer Experience Cloud

Agility Customer Experience Cloud Likes & Dislikes

Top Agility Customer Experience Cloud Alternatives

1. SharePoint Server

2. SAP Fiori

3. Speech-to-Text

Peer Discussions

Agility Customer Experience Cloud Reviews and Ratings

4.9

(3 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Agile is on its way to make the name in marketplace

Agility: Multi- Tenanted Software-as-a-Service

User friendly and efficient

Recommended Gartner Insights

Reviewer Insights for: Agility Customer Experience Cloud

Agility Customer Experience Cloud Likes & Dislikes