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Sophos Central is a very intuitive yet comprehensive platform that provides strong threat investigation capabilities. When reviewing detections, administrators can use multiple investigation views, including AI-generated summaries, threat graphs, process lineage and raw event data. This makes it practical for IT teams to carry out an initial investigation without needing deep specialist knowledge, which is particularly valuable for organisations that do not have an MDR package. The Cases feature is also useful, as it intelligently groups related detections into a single incident, helping to streamline triage and response workflows. Policy management is straightforward and logically separated by Sophos feature areas, allowing granular configuration while keeping related settings within a single policy. Sophos administrator RBAC roles are also easy to configure, enabling team members to view device health, alerts and detections without granting overly permissive access. The default Sophos dashboard provides a helpful overview of environment health, active alerts and items requiring manual intervention. Custom dashboards can also be created, which is useful if you want a more threat-focused operational view. Overall platform responsiveness is excellent, which makes day-to-day administration and investigation work feel efficient.

Overall experience is great, but not quite excellent. There are some things that leave me wanting more. However, what works, does work extremely well and with a few aquisitions they are positioning themselves well for the future.