Overview
Product Information on Esker Customer Service Solution Suite
Updated 9th April 2026
What is Esker Customer Service Solution Suite?
Esker Customer Service Solution Suite Pricing
Overall experience with Esker Customer Service Solution Suite
Group Product Manager
10B - 30B USD, Consumer GoodsFAVORABLE
“Strong automation platform improving Customer Service efficiency”
Esker provides a strong and mature customer service automation platform that as delivered clear efficiencies and improved process visibilty with our Organisation. To date, the solution has been effective at streamling the data input via its OCR capabilities in addition to a few other areas too.
While some areas could benefit from further refinement (flexibility and speed of change), overall the experience has been positve and Esker is viewed as a reliable partner supporting our digital transformation journey.
There are no reviews in this category.
CRITICAL
About Company
Company Description
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate AI technologies to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
Company Details
Year Founded
1985
Head office location
Lyon , France
Number of employees
1001 - 5000
Annual Revenue
250M-500M USD
Website
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- Group Product Manager10B+ USDConsumer GoodsReview Source
Strong automation platform improving Customer Service efficiency
Esker provides a strong and mature customer service automation platform that as delivered clear efficiencies and improved process visibilty with our Organisation. To date, the solution has been effective at streamling the data input via its OCR capabilities in addition to a few other areas too. While some areas could benefit from further refinement (flexibility and speed of change), overall the experience has been positve and Esker is viewed as a reliable partner supporting our digital transformation journey. - IT DIRECTOR10B+ USDHealthcare and BiotechReview Source
Positive experience, strong support, impactful results.
Esker team supported development, understood our needs, delivered on time/budget despite challenges. Post-launch, order intake rose by 30%, showcasing improved customer service productivity. - Director of Customer Service and Support50M-1B USDMiscellaneousReview Source
High satisfaction with Esker Order Management among users and project management
Our experience with Esker was very good. From the initial contact, through the product demonstration, and later during the implementation phase, we received excellent support. - Customer Service & Support Associate1B-10B USDManufacturingReview Source
Minimize order errors and free up time for other priority activities
It has greatly facilitated the order recording process, helping us minimize errors and optimize the process, allowing us to focus on other higher-value activities. - Manager, Customer Service and Support<50M USDConsumer GoodsReview Source
Intuitive tool reduces errors and facilitates tasks of greater operational value
It has become an indispensable tool for us. Learning allows 80-90% of orders to be validated without changes; it's very intuitive and easy to implement. It reduces processing errors and allows us to invest our time in higher-value tasks.
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