Overview
Product Information on Esker Customer Service Solution Suite
What is Esker Customer Service Solution Suite?
Esker Customer Service Solution Suite Pricing
Overall experience with Esker Customer Service Solution Suite
“Esker Team support and the daily use of the platform improved entry times, the number of errors has decreased and in this way we are able to dedicate our time to other tasks. ”
About Company
Company Description
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate AI technologies to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Esker Customer Service Solution Suite
Deciding Factors: Esker Customer Service Solution Suite Vs. Market Average
Esker Customer Service Solution Suite Likes & Dislikes
The quick way in which we can manage customer orders is the characteristic we appreciate most
This product makes our daily work easier, thanks to its user friendly and intuitive interface
The AI capabilities, the efficiencies and standardisation it drives within the Order Management area and the way it has streamlined our customer order process.
At this moment we truly appreciate the product and we wouldn't change anything
Managing more structured customers - updating catalogue products - lack of mass delete of orders not to be processed
Not found anything not to like
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Peer Discussions
Esker Customer Service Solution Suite Reviews and Ratings
- Customer Service & Support Associate50M-1B USDConsumer GoodsReview Source
Esker Team support and the daily use of the platform improved entry times, the number of errors has decreased and in this way we are able to dedicate our time to other tasks.
The experience is to be considered overall positive. We are currently continuing to work with the Esker team to improve our performance. - Senior CS Domestic Specialist50M-1B USDConsumer GoodsReview Source
Ease of Use and Team Support Highlighted in Esker Solution Experience
Esker Solution is really useful and the entire team is always available for all our business needs - Director of Customer Service and Support1B-10B USDHealthcare and BiotechReview Source
AI Features and Standardisation Improve Order Management Efficiency Over Four Years
From the initial starting point of the project through to 'go live' and where we are today, 4 years later, the Esker team have been supportive, knowledgeable and true collaborators helping us to achieve our vision. - IT Associate10B+ USDHealthcare and BiotechReview Source
Support for Issues and OCR Feature Enhance Overall Service Satisfaction
It's been a great partnership, and the service has been great so far. - Data Analyst<50M USDHealthcare and BiotechReview Source
Optimized OCR Technology Boosts Product Efficiency
Working with the entire team is always a great experience, they are always willing to support with a high professionalism.