Name: EXL Data and Analytics Services
Rating: 4.9 (90 reviews)

Overview

Service Information on EXL Data and Analytics Services

Updated 13th October 2025

What is EXL Data and Analytics Services?

EXL Data and Analytics Services is a software that leverages advanced analytics, machine learning, and data management techniques to help organizations extract actionable insights from large volumes of structured and unstructured data. The software enables users to improve decision-making by integrating data from various sources, automating reporting, and supporting predictive and prescriptive analytics. It addresses business challenges related to operational efficiency, risk management, and customer experience by providing solutions for data governance, visualization, and business intelligence. The software is designed to facilitate the transformation of raw data into meaningful information that can be used to optimize processes, identify trends, and support strategic planning across multiple industries.

Overall experience with EXL Data and Analytics Services

VP of Data Science

500M - 1B USD, Media

FAVORABLE

“Knowledgable, best in business, intelligent, accountable and hardworking team.”

5.0

May 25, 2022

Amazing vendor and an amazing team overall. EXL is one of the best vendors I have worked with, in my past 16+ years of experience in the industry. They bring in the best resources available and constantly make themselves to be available for the analytics and data teams here at our org. . The resources are extremely knowledgeable and they have put in customer service at the forefront.

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CRITICAL

About Company

Company Description

EXL is a data analytics and digital operations and solutions company. It partners with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to generate insights from data and deliver outcomes for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. Recognizing that businesses have unique needs, cultures, goals, and existing technological set-ups, EXL emphasizes collaboration and flexibility in its approach. EXL also aids in the scaling of AI, Generative AI and digital usage, redesigning operating models for added efficiency, and facilitating quicker, more effective decision-making. EXL looks into the entire value chain of a business to integrate impactful strategies and deliver successful outcomes that align with the goals of the business.

Company Details

Company type

Public

Year Founded

1999

Head office location

New York, United States

Number of employees

10001+

Annual Revenue

1B-3B USD

Website

http://www.exlservice.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: EXL Data and Analytics Services

Performance of EXL Data and Analytics Services Across Market Features

EXL Data and Analytics Services Likes & Dislikes

Their service has been rock solid for the last few years, with their support 24X7 second to none, the consultants are accountable and hardworking, stick to their deliverables, and most importantly have domain expertise. They also play an important role in developing strategy within our org. . The data science and the analytics team that I deal with, especially have impressive resumes (GA Tech, Columbia, IITs) and have proven to be irreplaceable when it comes to their expertise and contributions to the company.

Our approach was a cloud-first strategy for our Modern Data Platform. EXL is well versed in cloud technologies and builds reliable frameworks. Their speed to market is second to none. Their staff becomes an extension of your team and is willing to work shoulder to shoulder with you sharing ideas and teaching you how to become self sufficient and build internal talent. EXL is never to busy to sit and talk through ideas of design or leveraging data to help drive exceptional business decisions. They are focused on the partnership, not the revenue which is a true gem in the market.

The team is very friendly and accommodating, they also clearly look after their staff with maintains employee engagement. They never refuse to take on any task and will always works with us to deliver to a high standard. The succession planning is very well managed and means we rarely have gaps in provision of the service.

Attrition had been an issue this last year (due to great resignation), possibly because they hire the bests of the bests. That said they have a strategy in place to quickly transition in case of resources that have departed.

Staffing is difficult in this day and age and EXL is not immune to the challenges of retaining talent. EXL is very proactive about these challenges and always tries to have key resources on deck and training just in case someone rolls off the account. The knowledge transfer is seamless and documentation is second to none to quickly get new resources up to speed. This ramp-up happens behind the scenes and is a tremendous value add.

Due to technology constraints we are rarely able to have face to face (video) conversations with EXL colleagues. The team could challenge us more with the work required and perhaps be more innovative with how insights are shared.

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EXL Data and Analytics Services Reviews and Ratings

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50M-1B USD

Media

Review Source

Knowledgable, best in business, intelligent, accountable and hardworking team.

Director Data Services

Banking

EXL services: Part of your staff and committed to shared success.

May 20, 2022

By utilizing EXL and partnering with them on our roadmap, we have been able to build a strategic partnership. EXL is outstanding at really listening and understanding the business and the things we are trying to accomplish making their solutions custom to each engagement. Their is no one-size fits all approach, and EXL makes sure the right level of complexity is applied. Their ability to hyper-personalize the solutions and spend time on education is second to none.

Head of Customer Strategy, Research & Insight

Energy and Utilities

A highly capable Analytics service from a very accommodating team.

May 18, 2022

The team we work with is extremely accommodating and support each of our requests without exception. They have very capable staff and an excellent succession plan so we do not face challenges in the event of leave or attrition. The regular communication and flow of work means we see the EXL team as an extension of our onshore team and we rely on them a great deal. They work to UK office hours, which means we can work effectively with them on a day to day basis.

Head Collections

1B-10B USD

Partnering for excellence to drive mutual value. Trustworthy and highly dependable

A truly memorable partnership that delivered real business value in record time. From the start of the assignment through to post implementation, the engagement levels and willingness to deliver a superior solution was really felt throughout the business. The deployment of highly skilled, dedicated and willing resources was what set this engagement apart from the rest.

BI MANAGER

Insurance (except health)

Data and Analytics Transformation Partners

4.0

EXL offer a fantastic range of services and experience in every area of data and analytics. EXL have been a valuable partner, we have worked with EXL for the past several years and they have successfully integrated with our in house data teams to deliver large scale data transformations in the Data Engineering and Advanced Analytics areas.

Overview

Service Information on EXL Data and Analytics Services

What is EXL Data and Analytics Services?

EXL Data and Analytics Services Pricing

Overall experience with EXL Data and Analytics Services

“Knowledgable, best in business, intelligent, accountable and hardworking team.”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: EXL Data and Analytics Services

Performance of EXL Data and Analytics Services Across Market Features

EXL Data and Analytics Services Likes & Dislikes

Top EXL Data and Analytics Services Alternatives

Peer Discussions

EXL Data and Analytics Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: EXL Data and Analytics Services

Performance of EXL Data and Analytics Services Across Market Features

EXL Data and Analytics Services Likes & Dislikes

Recommended Gartner Insights

Top EXL Data and Analytics Services Alternatives

EXL Data and Analytics Services Reviews and Ratings

1. Wipro Data and Analytics Services

2. Deloitte Data and Analytics Services

3. NTT DATA - Data and Analytics Services

Knowledgable, best in business, intelligent, accountable and hardworking team.

EXL services: Part of your staff and committed to shared success.

A highly capable Analytics service from a very accommodating team.

Partnering for excellence to drive mutual value. Trustworthy and highly dependable

Data and Analytics Transformation Partners

4.9

(90 Ratings)

Rating Distribution

Customer Experience

Service Capabilities